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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance
Miaojia Huang, Shuang Geng, Wen Yang, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103565-103565
Closed Access | Times Cited: 23

Showing 23 citing articles:

Customer evangelists: Elevating hospitality through digital competence, brand image, and corporate social responsibility
Mahnaz Mansoor, Justin Paul, Tariq Iqbal Khan, et al.
International Journal of Hospitality Management (2025) Vol. 126, pp. 104085-104085
Open Access | Times Cited: 1
Can anthropomorphic interpretation cues motivate tourists to have civilized behavioral intentions? The roles of meaningful experience and narrative
Liu Yan, ShunLi Ning, MengYing Zhang, et al.
Tourism Management (2024) Vol. 103, pp. 104905-104905
Closed Access | Times Cited: 8
Corporate social responsibility in hospitality and tourism: a systematic review
Hasan Evrim Arıcı, Mehmet Bahrı Saydam, Alptekin Sökmen, et al.
Service Industries Journal (2024), pp. 1-30
Closed Access | Times Cited: 7
Text mining analysis of retail and consumer service leaders' sustainability narratives: Are they actually true?
Ananya Hadadi Raghavendra, Pradip Kumar Bala, Arindam Mukherjee
Journal of Retailing and Consumer Services (2024) Vol. 80, pp. 103921-103921
Closed Access | Times Cited: 6
Assessing the intention to adopt computational intelligence in interactive marketing
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103765-103765
Closed Access | Times Cited: 5
How feeling loved inspires the purchase of green foods
Decong Tang, Jianhong Chen, Qiuxia Jiang, et al.
Journal of Environmental Psychology (2025), pp. 102523-102523
Closed Access
How thermal hotels can leverage sustainability for competitive advantage
Erdem Baydeni̇z, Mehmet Altin
Management Decision (2025)
Closed Access
From Corporate Social Responsibility to Human Social Responsibility: A Pathway for a Sustainable Society
Jawad Abbas
Journal of Cleaner Production (2025), pp. 144979-144979
Closed Access
The effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior
Taeshik Gong
Journal of Service Theory and Practice (2025) Vol. 35, Iss. 2, pp. 319-347
Closed Access
Time after time: exploring the role of CSR on employees’ long-lasting working relationships in Italy
Ulpiana Kocollari, Fabio Demaria, Maddalena Cavicchioli
Small Business Economics (2025)
Open Access
The effect of proactive customer service performance on employee work engagement: a moderated dual-path model in spillover perspective
Bo Liu, Jiang Yun, Jin-Jin Zhao
Tourism Review (2025)
Closed Access
Promoting individual and organization-oriented sustainable behaviors among employees in tourism and hospitality
Bee‐Lia Chua, Xiaoting Chi, Surarak Wichupankul, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103822-103822
Closed Access | Times Cited: 4
Managing employee self-esteem in higher education: impact on individuals, organizations and society
Fabiola Gómez-Jorge, Eloísa Díaz Garrido
Management Decision (2024)
Open Access | Times Cited: 2
Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting
Won‐Moo Hur, Yuhyung Shin, June-ho Chung
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103955-103955
Closed Access | Times Cited: 1
Banks can help? Evidence in the speed of lending for COVID-19 personal relief loans and financial inclusion
Ming-Hsin Kung, Chuang-Chang Chang, Yu‐Jen Hsiao, et al.
Pacific-Basin Finance Journal (2024) Vol. 86, pp. 102448-102448
Closed Access
Influence of brand community social responsibility on consumer citizenship behaviors: mediating role of collective self esteem
Xiaoxuan Guo, Yuan He, Yucheng Wang, et al.
Journal of Product & Brand Management (2024)
Closed Access
Research on the Impact of Customer Service Level on Logistics Cost Management
Mengfei Ouyang
Industrial Engineering and Innovation Management (2024) Vol. 7, Iss. 1
Open Access
Corporate Social Responsibility as Perceived by Business People
Xiayang Fu, Prosper Bernard, Rhodora G. Magan, et al.
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 72-99
Closed Access
CSR Research in the Kingdom of Bahrain: A Scoping Review and a Systematic Mapping Study
Ahmed H. Ebrahim, Aysha Faqeeh, Haya AlRomaihi, et al.
Studies in systems, decision and control (2024), pp. 893-907
Closed Access
A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries
Wen Ji, Zhixi Huo, Xiaoge Xu, et al.
Tourism Management (2024) Vol. 107, pp. 105035-105035
Closed Access
Enhancing customer civility: Integrating civility climate behaviors and self-service technology
Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah
Tourism and Hospitality Research (2024)
Closed Access
An investigation of the employees’ positive and negative corporate social responsibility (CSR) perceptions and their engagement in work: empirical evidence from the luxury hospitality industry
Jiaen Hu, Luis Miguel López‐Bonilla, Jesús Manuel López‐Bonilla
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access
Service employees’ workplace incivility and career regret: Mediation of organizational dehumanization and moderation of psychological safety
Gyeongpyo Shin, Won‐Moo Hur, Yuhyung Shin
Journal of Retailing and Consumer Services (2024) Vol. 84, pp. 104192-104192
Closed Access
Responsabilidad social empresarial, imagen y reputación de la empresa petrolera venezolana
Antonio Nicolas Briceño Peña, José Flores, Sandra Flores
Contaduría y Administración (2023) Vol. 70, Iss. 1, pp. 483-483
Open Access
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