OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Enhancing playful customer experience with personalization
Laetitia Lambillotte, Nathan Magrofuoco, Ingrid Poncin, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103017-103017
Closed Access | Times Cited: 31
Laetitia Lambillotte, Nathan Magrofuoco, Ingrid Poncin, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103017-103017
Closed Access | Times Cited: 31
Showing 1-25 of 31 citing articles:
Consequences of personalized product recommendations and price promotions in online grocery shopping
Heli Hallikainen, Milena Luongo, Amandeep Dhir, et al.
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103088-103088
Open Access | Times Cited: 59
Heli Hallikainen, Milena Luongo, Amandeep Dhir, et al.
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103088-103088
Open Access | Times Cited: 59
Customer experience in AI-enabled products: Scale development and validation
Ping Wang, Kunyang Li, Qinglong Du, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103578-103578
Closed Access | Times Cited: 29
Ping Wang, Kunyang Li, Qinglong Du, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103578-103578
Closed Access | Times Cited: 29
Exploring Motivators for Trust in the Dichotomy of Human—AI Trust Dynamics
Michael Gerlich
Social Sciences (2024) Vol. 13, Iss. 5, pp. 251-251
Open Access | Times Cited: 11
Michael Gerlich
Social Sciences (2024) Vol. 13, Iss. 5, pp. 251-251
Open Access | Times Cited: 11
Personalized touchpoints and customer experience: A conceptual synthesis
Jakob Weidig, Marco Weippert, Christina Kuehnl
Journal of Business Research (2024) Vol. 177, pp. 114641-114641
Open Access | Times Cited: 10
Jakob Weidig, Marco Weippert, Christina Kuehnl
Journal of Business Research (2024) Vol. 177, pp. 114641-114641
Open Access | Times Cited: 10
Technology roadmapping for the e-commerce sector: A text-mining approach
Shiwangi Singh, T. Sai Vijay
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103977-103977
Closed Access | Times Cited: 8
Shiwangi Singh, T. Sai Vijay
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103977-103977
Closed Access | Times Cited: 8
Are AI chatbots a cure-all? The relative effectiveness of chatbot ambidexterity in crafting hedonic and cognitive smart experiences
Hua Fan, Wei Gao, Bing Han
Journal of Business Research (2022) Vol. 156, pp. 113526-113526
Closed Access | Times Cited: 23
Hua Fan, Wei Gao, Bing Han
Journal of Business Research (2022) Vol. 156, pp. 113526-113526
Closed Access | Times Cited: 23
Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI
Jan H. Blümel, Mohamed Zaki, Thomas Bohné
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 33-65
Open Access | Times Cited: 15
Jan H. Blümel, Mohamed Zaki, Thomas Bohné
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 33-65
Open Access | Times Cited: 15
The role of online retail website experience on brand happiness and willingness to share personal information: an SOR perspective
Shubhomoy Banerjee, Ateeque Shaikh, Archana Sharma
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 3, pp. 553-575
Closed Access | Times Cited: 5
Shubhomoy Banerjee, Ateeque Shaikh, Archana Sharma
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 3, pp. 553-575
Closed Access | Times Cited: 5
Using Business Simulation Games to Explore the Effects of Instructional and Technological Support on Students’ Psychological Needs, Cognitive Load, and Learning Achievement
Ying‐Lien Lin, Wei‐Tsong Wang
Journal of Educational Computing Research (2025)
Closed Access
Ying‐Lien Lin, Wei‐Tsong Wang
Journal of Educational Computing Research (2025)
Closed Access
Ethnic Attire Exhibition System Utilizing Digital Human Technology
Shiyu Liu, Zengmin Geng
Smart innovation, systems and technologies (2025), pp. 289-300
Closed Access
Shiyu Liu, Zengmin Geng
Smart innovation, systems and technologies (2025), pp. 289-300
Closed Access
Enhancing User Information Disclosure Intention in Dynamic Conversations of Intelligent Recommendation Systems Based on Large Language Models: A Perspective of User Gratification and Privacy Calculus
Chunze Xu, Fengqiang Gao, Lei Han
International Journal of Human-Computer Studies (2025), pp. 103511-103511
Closed Access
Chunze Xu, Fengqiang Gao, Lei Han
International Journal of Human-Computer Studies (2025), pp. 103511-103511
Closed Access
How and when effective customer journeys drive brand loyalty: the role of consumer-brand identification
Bernd F. Reitsamer, Nicola Stokburger-Sauer, Janina S. Kuhnle
Journal of service management (2024) Vol. 35, Iss. 6, pp. 109-135
Open Access | Times Cited: 4
Bernd F. Reitsamer, Nicola Stokburger-Sauer, Janina S. Kuhnle
Journal of service management (2024) Vol. 35, Iss. 6, pp. 109-135
Open Access | Times Cited: 4
Impact of artificial intelligence on the personalization of the customer experience: A systematic literature review
Hasnae Timimi, Mohammed Baaddi, Amina Bennouna
Multidisciplinary Reviews (2025) Vol. 8, Iss. 7, pp. 2025224-2025224
Closed Access
Hasnae Timimi, Mohammed Baaddi, Amina Bennouna
Multidisciplinary Reviews (2025) Vol. 8, Iss. 7, pp. 2025224-2025224
Closed Access
Recipe for perceived personalization in hotels
Sut Ieng Lei, Dan Wang, Lawrence Hoc Nang Fong, et al.
Tourism Management (2023) Vol. 100, pp. 104818-104818
Closed Access | Times Cited: 9
Sut Ieng Lei, Dan Wang, Lawrence Hoc Nang Fong, et al.
Tourism Management (2023) Vol. 100, pp. 104818-104818
Closed Access | Times Cited: 9
Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study
Shuqi Guan, Chih‐Wei Chao, Feng Tian
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103837-103837
Open Access | Times Cited: 3
Shuqi Guan, Chih‐Wei Chao, Feng Tian
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103837-103837
Open Access | Times Cited: 3
Factors impacting customer purchase intention of smart home security systems: Social data analysis using machine learning techniques
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Sarminah Samad, et al.
Technology in Society (2022) Vol. 71, pp. 102118-102118
Closed Access | Times Cited: 11
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Sarminah Samad, et al.
Technology in Society (2022) Vol. 71, pp. 102118-102118
Closed Access | Times Cited: 11
Exploring the Role of Gamification in the Online Shopping Experience in Retail Stores: An Exploratory Study
Jo�ão M. Lopes, Sofia Gomes, Pedro Lopes, et al.
Social Sciences (2023) Vol. 12, Iss. 4, pp. 235-235
Open Access | Times Cited: 6
Jo�ão M. Lopes, Sofia Gomes, Pedro Lopes, et al.
Social Sciences (2023) Vol. 12, Iss. 4, pp. 235-235
Open Access | Times Cited: 6
The effect of consumption goals on review helpfulness: Behavioral and eye-tracking research
Lele Chen, Kunpeng Jing, Yupeng Mei
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103563-103563
Closed Access | Times Cited: 6
Lele Chen, Kunpeng Jing, Yupeng Mei
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103563-103563
Closed Access | Times Cited: 6
Relative power of online buyers in regard to a store: How it encourages them to disclose their personal data?
Sigitas Urbonavičius
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103510-103510
Closed Access | Times Cited: 5
Sigitas Urbonavičius
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103510-103510
Closed Access | Times Cited: 5
Cultivating consumer resilience: understanding and navigating adolescents’ responses to intrusive advertising
Afef Sahli, Yuan Zhai
International journal of organizational analysis (2024)
Closed Access | Times Cited: 1
Afef Sahli, Yuan Zhai
International journal of organizational analysis (2024)
Closed Access | Times Cited: 1
Future Trends in Finance and Technology Towards an AI-Integrated Digital Economy
Sampath Boopathi
Advances in finance, accounting, and economics book series (2024), pp. 191-215
Closed Access
Sampath Boopathi
Advances in finance, accounting, and economics book series (2024), pp. 191-215
Closed Access
Personalized human-computer interaction as an information source for ride-hailing platforms: behavior intention perspective
Jing Li, Rui Ling, Fangjie Sun, et al.
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access
Jing Li, Rui Ling, Fangjie Sun, et al.
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access
Personalization and Customer Experience in the Era of Data‐Driven Marketing
Ambarish G. Mohapatra, Anita Mohanty, Subrat Kumar Mohanty, et al.
(2024), pp. 467-511
Closed Access
Ambarish G. Mohapatra, Anita Mohanty, Subrat Kumar Mohanty, et al.
(2024), pp. 467-511
Closed Access
Study on user intentions for a sustainable community idle book recycling and reading service system from the perspective of value co-creation: a design proposal and validation based on Chinese community residents
Zheng Wang, Rong Deng
Environment Development and Sustainability (2024)
Closed Access
Zheng Wang, Rong Deng
Environment Development and Sustainability (2024)
Closed Access
PERBAIKAN KUALITAS PADA LAYANAN DENGAN DIAGRAM SWOT DAN DIMENSI e-GOVERNMENT DI INDONESIA
Rifai Rifai
Musamus Journal of Public Administration (2023) Vol. 5, Iss. 2, pp. 361-377
Open Access | Times Cited: 1
Rifai Rifai
Musamus Journal of Public Administration (2023) Vol. 5, Iss. 2, pp. 361-377
Open Access | Times Cited: 1
