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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Lessons from the COVID19 pandemic: The case of retail and consumer service firms
L Grimmer
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103012-103012
Closed Access | Times Cited: 33

Showing 1-25 of 33 citing articles:

Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry
Xinwei Li, Mao Xu, Wenjuan Zeng, et al.
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103157-103157
Open Access | Times Cited: 53
The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study
Cheryl‐lyn Ngoh, Christopher Groening
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103065-103065
Closed Access | Times Cited: 43
Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic
Jiang Yi, Po‐Lin Lai, Ching‐Chiao Yang, et al.
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103276-103276
Closed Access | Times Cited: 35
Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences
Usman Aslam
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103377-103377
Closed Access | Times Cited: 29
Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage
Kayhan Tajeddini, Thilini Chathurika Gamage, Javad Tajdini, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103495-103495
Open Access | Times Cited: 23
The Impact of the COVID-19 Pandemic on Retail in City Centres
Yasaman S. Lashgari, Sina Shahab
Sustainability (2022) Vol. 14, Iss. 18, pp. 11463-11463
Open Access | Times Cited: 28
Analysing stickiness related to changes in Customer Behaviour Due to the COVID-19 Pandemic
B Meenal
Research Square (Research Square) (2025)
Closed Access
Optimal pricing strategies and social welfare of a diabetic pharmaceutical supply chain under supply disruption risk
Mahyar Vafaeinejad, Ata Allah Taleizadeh, Arijit Bhattacharya, et al.
Frontiers of Engineering Management (2025)
Open Access
Conceptual Framework for Analysing Service Innovations, Resources, and Dynamic Capabilities in Omnichannel Retailing
Bastian Mrutzek-Hartmann, Herbert Kotzab, Julia Fischer
(2025), pp. 357-371
Closed Access
Leveraging Machine Learning to Analyze Influencer Credibility’s Impact on Brand Admiration and Consumer Purchase Intent in Social Media Marketing
Karam Zaki, Abrar Alhomaid, Hany Shared
Human Behavior and Emerging Technologies (2025) Vol. 2025, Iss. 1
Open Access
How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China
Di Chen, Chunyan Wang, Yi Liu
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103513-103513
Closed Access | Times Cited: 13
Configuring international entrepreneurial orientation and dynamic internationalization capability to predict international performance
Md Imtiaz Mostafiz, Farhad Uddin Ahmed, Janja Annabel Tardios, et al.
International Business Review (2024), pp. 102275-102275
Open Access | Times Cited: 3
Uncovering air traveler purchase behavior: Influence of airline goods product characteristics towards repurchase intention
Jiyoung Lee, Jongsik Yu, Aleksandar Radić, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103858-103858
Closed Access | Times Cited: 3
Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis
Niharika Gaan, Yuhyung Shin
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103347-103347
Open Access | Times Cited: 9
The Effect of COVID-19 on Consumer Goods Sector Performance: The Role of Firm Characteristics
Irwansyah Irwansyah, Muhammad Rinaldi, Abdurrahman Maulana Yusuf, et al.
Journal of risk and financial management (2023) Vol. 16, Iss. 11, pp. 483-483
Open Access | Times Cited: 9
The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement
Jiraporn Surachartkumtonkun, Liem Viet Ngo, Wei Shao
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103421-103421
Open Access | Times Cited: 7
What retail apocalypse? A Delphi forecast of commercial space demand in the Toronto region
Christopher Daniel, Tony Hernandez
Journal of Retailing and Consumer Services (2024) Vol. 77, pp. 103670-103670
Closed Access | Times Cited: 2
Adaptable solutions for retail supply chain resilience in the Post-COVID-19 era
Ifeyinwa Juliet Orji, Chukwuebuka Martinjoe U-Dominic
Socio-Economic Planning Sciences (2024), pp. 102090-102090
Closed Access | Times Cited: 1
Modelling Sustainable Marketing with Retail Consumers’ Purchasing Intentions: Evidence from the MENA Region
Karam Zaki, Hany Shared
Virtual Economics (2023) Vol. 6, Iss. 4
Open Access | Times Cited: 4
A new business model (BM) for small independent retailers
Kim Cassidy, William Grimsey, Amee Yostrakul
Journal of Place Management and Development (2024)
Closed Access | Times Cited: 1
Challenges in Marketing Communications During the COVID-19 Pandemic
Maja Šerić, Maria Vernuccio
Tourism (2022) Vol. 70, Iss. 4, pp. 694-706
Open Access | Times Cited: 5
The role of festival volunteers in supporting rural community development: a psychological ownership perspective
SoJung Lee, Jichul Jang, Linda S. Niehm, et al.
Current Issues in Tourism (2023) Vol. 27, Iss. 23, pp. 4220-4241
Closed Access | Times Cited: 2
Customer Behavioral Shifts as a Result of the COVID-19 Pandemic: Are They “Sticky”?
Yilun Xu, Mohsen Bahrami, Alex Pentland
(2024)
Open Access
Service Sector High-Growth Firms in the Covid-19 Pandemic: Russian Case
Dmitri Pletnev, Kseniia Naumova
Eurasian studies in business and economics (2024), pp. 129-148
Closed Access
Executive evaluative ambivalence: A more balanced look
Scott D. Julian, Tamme Quinn-Grzebyk, Ayse Karaca
Australian Journal of Management (2024)
Closed Access
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