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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics
Vivek Roy, T. Sai Vijay, Abhishek Srivastava
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102837-102837
Closed Access | Times Cited: 20

Showing 20 citing articles:

Towards sustainable development: Coupling green marketing strategies and consumer perceptions in addressing greenwashing
Saleem ur Rahman, Bang Nguyen‐Viet
Business Strategy and the Environment (2022) Vol. 32, Iss. 4, pp. 2420-2433
Open Access | Times Cited: 79
The influence of the ethics of E-retailers on online customer experience and customer satisfaction
Emerson Wagner Mainardes, Ananda Raquel Silva Coutinho, Héléna Alves
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103171-103171
Closed Access | Times Cited: 45
Quantifying risk of service failure in customer complaints: A textual analysis-based approach
Wenyan Song, Rong Wan, Yuqi Tang
Advanced Engineering Informatics (2024) Vol. 60, pp. 102377-102377
Closed Access | Times Cited: 7
The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping
Jiahua Wei, Zhenyu Wang, Zhiping Hou, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 25
Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery
Chenze Xie, Junhong Zhu, Yuguang Xie, et al.
Electronic Commerce Research and Applications (2025), pp. 101488-101488
Closed Access
Gauging customers’ negative disconfirmation in online post-purchase behaviour: The moderating role of service recovery
Muhammad Mazhar, Ding Hooi Ting, Amir Zaib Abbasi, et al.
Cogent Business & Management (2022) Vol. 9, Iss. 1
Open Access | Times Cited: 20
I am ashamed of my brand-self! Consumer-brand identification as a moderator of emotional reactions following symbol-laden brand failures
Wolfgang Weitzl, Clemens Hutzinger, Udo Wagner
Journal of Product & Brand Management (2023) Vol. 33, Iss. 1, pp. 1-13
Open Access | Times Cited: 10
Emotion and trust in virtual service assistant design for effective service recovery
Hoang Tran Phuoc Mai Le, Jungkun Park, Sang‐Woo Lee
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103368-103368
Closed Access | Times Cited: 6
The role of customer’s engagement in service recovery
Maha Saied Abdo, Mohamed H. Elsharnouby, Amira Fouad Ahmed Mahran
Service Industries Journal (2024), pp. 1-40
Closed Access | Times Cited: 1
The role of service recovery in omnichannel integration services success model
Shu‐Mei Tseng
Journal of Enterprise Information Management (2024)
Closed Access | Times Cited: 1
Assessment of Training and Development Impacting on Total Quality Management: Online Shopping Logistics Perspective
P. Sree Devi, Pranaya Deekonda
INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT (2024) Vol. 08, Iss. 01, pp. 1-6
Open Access | Times Cited: 1
Encouraging Brand Evangelism Through Failure Attribution and Recovery Justice: The Moderating Role of Emotional Attachment
Tingting Zhu, Sung Kyu Park
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 7
Significance of face-to-face service quality in last mile delivery for e-commerce platforms
Yuki Inoue, Masataka Hashimoto
Transportation Research Interdisciplinary Perspectives (2023) Vol. 21, pp. 100885-100885
Open Access | Times Cited: 2
Systematic review on consumer forgiveness: Clarifying the domain and future research agenda
Neslişah Özdemir
Business And Management Studies An International Journal (2023) Vol. 11, Iss. 3, pp. 1241-1259
Open Access | Times Cited: 2
Rethinking Picky Shoppers and Store Reputation: Effective Online Service Recovery Strategies for Products with Minor Defects
Xiaolian Cheng, Inwoo Nam
(2024)
Closed Access
Exploring the interplay between website quality and consumer purchase behavior in e-commerce after the COVID-19 pandemic: A study of Shopee Vietnam
Trong Hung To, Nguyễn Tiến Đạt, The Tuan Tran, et al.
International Journal of ADVANCED AND APPLIED SCIENCES (2024) Vol. 11, Iss. 4, pp. 9-21
Open Access
‘Do not be Deteriorated by service failures, Learn from them and start managing it’: Conditions and mechanisms for managing online service failures
C Manu, S. Sreejesh
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104017-104017
Closed Access
Security matters: Empowering e-commerce in Sri Lanka through customer insights
Ruwan Jayathilaka, Isuri Udara
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access
Does ethnocentrism work? Evaluating the effect of airlines service recovery strategies on airline brand equity
Nor Asiah Omar, Nur Aqilah Hazirah Mohd Anim, Taslima Jannat, et al.
Cogent Business & Management (2024) Vol. 12, Iss. 1
Open Access
Feeling close from Afar: Public reactions to racial profiling in retail and brand crisis management
Song‐yi Youn, Chung‐Wha Ki, Sejin Ha
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103676-103676
Closed Access | Times Cited: 1
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