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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry: A multi-group analysis utilizing social exchange theory
Lars‐Erik Casper Ferm, Park Thaichon
Journal of Retailing and Consumer Services (2021) Vol. 61, pp. 102584-102584
Closed Access | Times Cited: 61

Showing 1-25 of 61 citing articles:

Impact of Employees' Workplace Environment on Employees' Performance: A Multi-Mediation Model
Zhenjing Gu, Supat Chupradit, Kuo Yen Ku, et al.
Frontiers in Public Health (2022) Vol. 10
Open Access | Times Cited: 139
‘The persuasion effects of virtual reality (VR) and augmented reality (AR) video advertisements: A conceptual review’
Nirma Sadamali Jayawardena, Park Thaichon, Sara Quach, et al.
Journal of Business Research (2023) Vol. 160, pp. 113739-113739
Closed Access | Times Cited: 91
An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry
Mohammed Majeed, Charles Asare, Fatawu Alhassan, et al.
Cogent Business & Management (2022) Vol. 9, Iss. 1
Open Access | Times Cited: 85
Retailers, don't ignore me on social media! The importance of consumer-brand interactions in raising purchase intention - Privacy the Achilles heel
Anabel Gutiérrez, Khanyapuss Punjaisri, Bhavini Desai, et al.
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103272-103272
Open Access | Times Cited: 46
Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
Johra Kayeser Fatima, Md Irfanuzzaman Khan, Somayeh Bahmannia, et al.
Journal of Retailing and Consumer Services (2024) Vol. 77, pp. 103666-103666
Open Access | Times Cited: 17
Understanding factors affecting social commerce purchase behavior: A longitudinal perspective
Sofiane Laradi, Mahmaod Alrawad, Abdalwali Lutfi, et al.
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103751-103751
Closed Access | Times Cited: 17
Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach
Anup Anurag Soren, Shibashish Chakraborty
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103574-103574
Closed Access | Times Cited: 34
Empathy with influencers? The impact of the sensory advertising experience on user behavioral responses
Bin Li, Shuang Chen, Qi Zhou
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103286-103286
Closed Access | Times Cited: 33
Social media marketing strategy: The impact of firm generated content on customer based brand equity in retail industry
Ghaith M. Al-Abdallah, Rozhan Salih Mustafa Barzani, Ala’ Omar Dandis, et al.
Journal of Marketing Communications (2024), pp. 1-30
Closed Access | Times Cited: 8
Eco-engagement: Tracing CSR communication's ripple effect on consumer hospitality loyalty
Peng Cao, Muhammad Safdar Sial, Susana Álvarez-Otero, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103879-103879
Closed Access | Times Cited: 7
Exploring the role of relationship management and relationship quality in B2B: empirical insights and future research directions
Flevy Lasrado, Park Thaichon, Munyaradzi W. Nyadzayo
Journal of Business and Industrial Marketing (2022) Vol. 38, Iss. 5, pp. 1055-1086
Closed Access | Times Cited: 34
The role of organizational justice and social interaction in mitigating the negative effects of high-performance member retailers on strategic integration
Jin Yong Park, Changju Kim
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103238-103238
Open Access | Times Cited: 16
Understanding user perceptions toward marketing in the metaverse
Heetae Yang, Yeram Cho, Sang-Yeal Han
Kybernetes (2024)
Closed Access | Times Cited: 5
Eco-influencers: a cross-generational investigation on the role of social media influencer marketing on green destination image
Yabibal A. Abate, Dandison Ukpabi, Heikki Karjaluoto
Tourism Recreation Research (2025), pp. 1-21
Closed Access
Green Buying Behavior of Students
William Kwesi Senayah, Nene Tei-Narh
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 275-294
Closed Access
AI and value co-creation in the banking sector: a bibliometric analysis and a systematic literature review
Rania B. Mostafa
International Journal of Bank Marketing (2025)
Closed Access
What Drives the Digital Customer Experience and Customer Loyalty in Mobile Short-Form Video Shopping? Evidence from Douyin (TikTok)
Qin Yang, Young‐Chan Lee
Sustainability (2022) Vol. 14, Iss. 17, pp. 10890-10890
Open Access | Times Cited: 23
Exploring antecedents and outcomes of salesperson change agility: a social exchange theory perspective
Ashish Kalra, Na Young Lee, Riley Dugan
The Journal of Marketing Theory and Practice (2023) Vol. 32, Iss. 3, pp. 290-310
Closed Access | Times Cited: 13
Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator
Muhammad Amin, Imran Khan, Amjad Shamim, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103819-103819
Closed Access | Times Cited: 4
Effect of Enterprise Social Media on Employee Creativity: Social Exchange Theory Perspective
Zhiwei Wang, Mahri Hangeldiyeva, Asad Ali, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 19
What Role Does AI Chatbot Perform in the F&B Industry? Perspective from Loyalty and Value Co-Creation: Integrated PLS-SEM and ANN Techniques
Binh Nguyen, Tran Huyen Le, Tri-Quan Dang, et al.
Journal of Law and Sustainable Development (2023) Vol. 11, Iss. 4, pp. e794-e794
Open Access | Times Cited: 10
When it rains, it pours? The impact of weather on customer returns in the brick-and-mortar retail store
Jianhao Hu, Xuan Zhang, Hanyu Chen, et al.
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103664-103664
Closed Access | Times Cited: 10
Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms
Aniruddha Pangarkar, Gary M. Fleischman, Dawn Iacobucci
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102909-102909
Closed Access | Times Cited: 16
Investigating gig workers’ commitment to crowdsourced logistics platforms: Fair employment and social exchange perspectives
Xue Li, Alexander Jun Hao Tan, Xueqin Wang, et al.
Technology in Society (2023) Vol. 74, pp. 102311-102311
Closed Access | Times Cited: 9
Social media, brand loyalty and the banking industry in Colombia
Heidy Rico, Mario Alberto de la Puente Pacheco, Juan Diego Rios Mahecha, et al.
Innovative Marketing (2024) Vol. 20, Iss. 1, pp. 31-39
Open Access | Times Cited: 2
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