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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention
Jesús Cambra‐Fierro, Lily Gao, Iguácel Melero‐Polo, et al.
Journal of Retailing and Consumer Services (2021) Vol. 61, pp. 102578-102578
Closed Access | Times Cited: 31

Showing 1-25 of 31 citing articles:

Deciphering technological contributions of visibility and interactivity to website atmospheric and customer stickiness in AI-driven websites: The pivotal function of online flow state
Hua Pang, Yang Ruan, Kaige Zhang
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103795-103795
Closed Access | Times Cited: 27
How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior
Chin-Ching Yin, Hung-Chang Chiu, Yi‐Ching Hsieh, et al.
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103070-103070
Closed Access | Times Cited: 62
Ask ChatGPT first! Transforming learning experiences in the age of artificial intelligence
Lily Gao, María Eugenia López-Pérez, Iguácel Melero‐Polo, et al.
Studies in Higher Education (2024) Vol. 49, Iss. 12, pp. 2772-2796
Closed Access | Times Cited: 9
Retail management policy through firefly algorithm under uncertainty using Dempster-Shafer theory for production firm
Sahar Sohani, Tuli Barman, Biswajit Sarkar, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103760-103760
Closed Access | Times Cited: 9
Brand engagement in omnichannel banking services: a cross-cultural approximation
Nathalie Peña-García, Mauricio Losada-Otálora, Jose Ribamar Siqueira
Management Decision (2025)
Closed Access
How Does Digital New Venture’s Customer Orientation Enhance Strategic Agility? The Roles of Strategic Learning
Runping Guo, Peng Lu, Jing Zhang, et al.
Long Range Planning (2025), pp. 102527-102527
Closed Access
Using the modified TAM to improve customer retention levels for banks operating in Egypt
Yasmine Mahmoud Meselhy, Wael Kortam
Management & Sustainability An Arab Review (2025)
Closed Access
The impact of the Seller's facial image on consumer purchase behavior in peer-to-peer accommodation platforms
Ning Zhang, Xing Fan, Lifeng He, et al.
Journal of Retailing and Consumer Services (2024) Vol. 80, pp. 103932-103932
Closed Access | Times Cited: 3
More is not always better: Examining the drivers of livestream sales from an information overload perspective
C. Q. Zhang, Siyu Pan, Yanhui Zhao
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103651-103651
Closed Access | Times Cited: 8
Psychological comfort in service relationships: A mixed-method approach
Karan Nilesh Radia, Sonal Purohit, Shachi Desai, et al.
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102824-102824
Closed Access | Times Cited: 18
Subscriber retention management: SRM framework and future research agenda
Denis Muratcehajic, Sandra María Correia Loureiro
Journal of Services Marketing (2024) Vol. 38, Iss. 8, pp. 1030-1057
Closed Access | Times Cited: 2
From redesign to revenue: Measuring the effects of servicescape remodeling on customer lifetime value
Tony Valentini, Claire Roederer, Herbert Castéran
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103681-103681
Open Access | Times Cited: 6
Does Greenwashing Influence the Green Product Experience in Emerging Hospitality Markets Post-COVID-19?
Hongfan Zhang, Qurat Ul Ainn, Iram Bashir, et al.
Sustainability (2022) Vol. 14, Iss. 19, pp. 12313-12313
Open Access | Times Cited: 9
The dark side of customer experiences in fast-food industry: exploring the intersection of physical environment, emotions and customer retention
Çağlar SAMSA
The TQM Journal (2024)
Closed Access | Times Cited: 1
How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets
Diep Thi Ngoc Nguyen, Minh Phạm, Miloslava Chоvancοva, et al.
Cogent Business & Management (2023) Vol. 10, Iss. 2
Open Access | Times Cited: 3
An optimal decision for the fresh food supply chain network under omnichannel context
Xiao Zhang, Mingke He, Yang Chang-chun
International Journal of Logistics Research and Applications (2022) Vol. 27, Iss. 7, pp. 1112-1153
Closed Access | Times Cited: 5
Perception carryover in cross-buying: the role of interpurchase time and product locus
Jihoon Cho, Swinder Janda
Journal of Marketing Analytics (2022) Vol. 11, Iss. 4, pp. 809-819
Closed Access | Times Cited: 4
Navigating the Double-Edged Sword: Executive hubris and its impact on customer acquisition and retention
Flora F. Gu, Fine F. Leung, Danny T. Wang, et al.
International Journal of Research in Marketing (2023) Vol. 41, Iss. 2, pp. 362-382
Closed Access | Times Cited: 2
Customer Retention: A Literature Review
Bhenu Artha, Inna Zahara, Bahri Bahri, et al.
Social Science Studies (2022) Vol. 2, Iss. 1, pp. 030-045
Open Access | Times Cited: 4
Digital Transformation in Customer Experience and Behavior
Jisha Vijay, U. Priyanka
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 251-274
Closed Access
How Cyber Security Enhances Trust and Commitment to Customer Retention: The Mediating Role of Robotic Service Quality
Roshan Panditharathna, Yang Liu, Fábio Vinícius de Macedo Bergamo, et al.
Big Data and Cognitive Computing (2024) Vol. 8, Iss. 11, pp. 165-165
Open Access
Customer Satisfaction and Retention at Fitness Centres Based on Website Quality and Service
Megha Bhushan, Pankaj Singh Kholiya, Arun Negi
Advances in computational intelligence and robotics book series (2023), pp. 183-197
Closed Access | Times Cited: 1
Proposed Business Model Innovation Based on Customer Experience and Digital Innovation at PT Raja Paket Lebaran
Kintan Permata Derose, Leo Aldianto
International Journal of Current Science Research and Review (2023) Vol. 06, Iss. 06
Open Access | Times Cited: 1
An Empirical Study on the Applicability of the Customer Satisfaction Index Model in Guiding the Adoption of Supply Chain Management Systems Among Businesses in Saudi Arabia
Hassen Altalhi, Abdullah Basiouni
Indian Journal of Science and Technology (2023) Vol. 16, Iss. 43, pp. 3948-3958
Open Access | Times Cited: 1
Impact of Machine Learning in Digital Marketing Applications
Güneş Gürsoy, Asaf Varol, Serkan Varol
(2022) Vol. 1, pp. 1-6
Closed Access | Times Cited: 2
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