Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The future of service: The power of emotion in human-robot interaction
Stephanie Hui-Wen Chuah, Chung-En Yu
Journal of Retailing and Consumer Services (2021) Vol. 61, pp. 102551-102551
Open Access | Times Cited: 184

Showing 1-25 of 184 citing articles:

The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion
Lu Meng, Shen Duan, Yijun Zhao, et al.
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102733-102733
Open Access | Times Cited: 198
The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots
Christina Soyoung Song, Youn‐Kyung Kim
Journal of Business Research (2022) Vol. 146, pp. 489-503
Open Access | Times Cited: 169
Unveiling the complexity of consumers’ intention to use service robots: An fsQCA approach
Stephanie Hui-Wen Chuah, Eugene Cheng-Xi Aw, Dewey Yee
Computers in Human Behavior (2021) Vol. 123, pp. 106870-106870
Closed Access | Times Cited: 124
Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
Oscar Hengxuan, G. Christina, Doğan Gürsoy, et al.
International Journal of Information Management (2023) Vol. 70, pp. 102623-102623
Closed Access | Times Cited: 116
Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry
Hassan Alboqami
Journal of Retailing and Consumer Services (2022) Vol. 72, pp. 103242-103242
Closed Access | Times Cited: 88
Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement
Chung-En Yu, Astrid Dickinger, Kevin Kam Fung So, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103560-103560
Open Access | Times Cited: 84
Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach
Raffaele Filieri, Zhibin Lin, Yulei Li, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 614-629
Open Access | Times Cited: 83
Chatbots and service failure: When does it lead to customer aggression
Yu‐Shan Huang, Paula Dootson
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103044-103044
Closed Access | Times Cited: 79
Exploring the effect of humor in robot failure
Hongyan Yang, Hong Xu, Yan Zhang, et al.
Annals of Tourism Research (2022) Vol. 95, pp. 103425-103425
Closed Access | Times Cited: 72
Opportunities of artificial intelligence for supporting complex problem-solving: Findings from a scoping review
Srécko Joksimovíc, Dirk Ifenthaler, Rebecca Marrone, et al.
Computers and Education Artificial Intelligence (2023) Vol. 4, pp. 100138-100138
Open Access | Times Cited: 63
How do e-commerce anchors' characteristics influence consumers’ impulse buying? An emotional contagion perspective
Li Li, X. Chen, Peng Zhu
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103587-103587
Closed Access | Times Cited: 61
Artificial intelligence consumer behavior: A hybrid review and research agenda
Varsha Jain, Ketan Wadhwani, Jacqueline K. Eastman
Journal of Consumer Behaviour (2023) Vol. 23, Iss. 2, pp. 676-697
Closed Access | Times Cited: 49
Can AI really help? The double-edged sword effect of AI assistant on employees’ innovation behavior
Meng Yin, Shiyao Jiang, Xiongying Niu
Computers in Human Behavior (2023) Vol. 150, pp. 107987-107987
Closed Access | Times Cited: 48
Do customers exhibit engagement behaviors in AI environments? The role of psychological benefits and technology readiness
Dexiang Yin, Minglong Li, Hailian Qiu
Tourism Management (2023) Vol. 97, pp. 104745-104745
Closed Access | Times Cited: 45
The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types
Yaqiong Zhang, Shifu Wang
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103432-103432
Closed Access | Times Cited: 43
Artificial intelligence as a boundary-crossing object for employee engagement and performance
Catherine Prentice, IpKin Anthony Wong, Zhiwei Lin
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103376-103376
Open Access | Times Cited: 41
Encoding of multi-modal emotional information via personalized skin-integrated wireless facial interface
Jin Pyo Lee, Hanhyeok Jang, Yeonwoo Jang, et al.
Nature Communications (2024) Vol. 15, Iss. 1
Open Access | Times Cited: 34
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103825-103825
Closed Access | Times Cited: 32
Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
Johra Kayeser Fatima, Md Irfanuzzaman Khan, Somayeh Bahmannia, et al.
Journal of Retailing and Consumer Services (2024) Vol. 77, pp. 103666-103666
Open Access | Times Cited: 25
Exploring the impact of chatbots on consumer sentiment and expectations in retail
Anh D. Tran, Jason Pallant, Lester W. Johnson
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102718-102718
Closed Access | Times Cited: 102
A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants
Stephanie Hui-Wen Chuah, Eugene Cheng-Xi Aw, Cheng-Feng Cheng
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 1, pp. 49-76
Closed Access | Times Cited: 90
The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration
Chenming Peng, Jenny van Doorn, Felix Eggers, et al.
International Journal of Information Management (2022) Vol. 66, pp. 102533-102533
Open Access | Times Cited: 61
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
Yawei Wang, Qi Kang, Shoujiang Zhou, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103002-103002
Closed Access | Times Cited: 60
Robotic service quality – Scale development and validation
Catherine Prentice, Mai Nguyen
Journal of Retailing and Consumer Services (2021) Vol. 62, pp. 102661-102661
Open Access | Times Cited: 57
Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia
Áurea Subero-Navarro, Jorge Pelegrín Borondo, Eva Marina Reinares Lara, et al.
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102813-102813
Open Access | Times Cited: 56
Page 1 - Next Page

Scroll to top