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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Self-diminishing effects of awe on consumer forgiveness in service encounters
Yan Yang, Hu Jing
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102491-102491
Closed Access | Times Cited: 28

Showing 1-25 of 28 citing articles:

Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM
Pradeep Kautish, Sonal Purohit, Raffaele Filieri, et al.
Technological Forecasting and Social Change (2023) Vol. 190, pp. 122407-122407
Open Access | Times Cited: 65
How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history
Lujun Su, Lin Pan, Yinghua Huang
Tourism Management (2022) Vol. 94, pp. 104636-104636
Open Access | Times Cited: 43
Virtual versus human: Unraveling consumer reactions to service failures through influencer types
Taiyang Zhao, Yaxuan Ran, Banggang Wu, et al.
Journal of Business Research (2024) Vol. 178, pp. 114657-114657
Closed Access | Times Cited: 10
The unique nature and psychosocial implications of awe
Tonglin Jiang, Joshua A. Hicks, Wenying Yuan, et al.
Nature Reviews Psychology (2024) Vol. 3, Iss. 7, pp. 475-488
Closed Access | Times Cited: 7
Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship
Evans Asante Boadi, Zheng He, Collins Opoku Antwi, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102898-102898
Closed Access | Times Cited: 27
Shades of awe: The role of awe in consumers' pro‐environmental behavior
Begum Kaplan, Elizabeth G. Miller, Easwar S. Iyer
Journal of Consumer Behaviour (2023) Vol. 23, Iss. 2, pp. 540-555
Closed Access | Times Cited: 16
A dynamic and comprehensive analysis of the trajectories of destination brand hate following a negative experience
Zeineb Farhat, Damien Chaney
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 2, pp. 208-220
Closed Access | Times Cited: 5
The cosmic calendar: being reminded of the vastness of time can improve wellbeing
Matthew J. Hornsey, Courtney Tyson, Laura J. Ferris, et al.
The Journal of Positive Psychology (2025), pp. 1-12
Open Access
Undoing greenwashing: the roles of greenwashing severity, consumer forgiveness, growth beliefs and apology sincerity
Vina Adilla Paramitha, Ser Zian Tan, Weng Marc Lim
Journal of Product & Brand Management (2025)
Closed Access
Corporate good deed and service failure: does being good lead to forgiveness?
Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 8, pp. 1040-1070
Open Access | Times Cited: 3
Measuring customer aggression: Scale development and validation
Gary Mortimer, Shasha Wang, María Lucila Osorio
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103348-103348
Open Access | Times Cited: 7
Does dispositional awe promote customer citizenship behaviours? The multiple mediating effects of construal level and social connectedness
Zheng Zhang, Xuexin Li
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 2
The Buffering Effect of Awe on Negative Emotions in Self-Threatening Situations
Zhaoyang Sun, Yubo Hou, Lili Song, et al.
Behavioral Sciences (2023) Vol. 13, Iss. 1, pp. 44-44
Open Access | Times Cited: 6
Dispositional awe, meaning in life, and socially responsible consumption
Hu Jing
Service Industries Journal (2023), pp. 1-27
Closed Access | Times Cited: 6
The effect of COVID-19 risk perception on pro-environmental behavior of Chinese consumers: Perspectives from affective event theory
Shuai Zhou
Frontiers in Psychology (2023) Vol. 13
Open Access | Times Cited: 5
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Jinsheng Cui, Mengwei Zhang, Zhong Jian-an
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 842-872
Closed Access | Times Cited: 4
Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry
Kashif Ali Khan, Faizan Ali, Usman Khan, et al.
International Journal of Hospitality Management (2024) Vol. 123, pp. 103934-103934
Closed Access | Times Cited: 1
Consumer forgiveness: A literature review and research agenda
Irem Yoruk, Jen‐Hsien Hsu, Zach W. Y. Lee
Psychology and Marketing (2024) Vol. 42, Iss. 2, pp. 554-578
Closed Access | Times Cited: 1
Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism
Jinhua Li, Li Liu, Qiankai Qing
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103122-103122
Closed Access | Times Cited: 7
Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure
Xin Chen, Shuojia Guo, Jie Xiong, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 6
The Relationship Between Dispositional Awe and Reactive Aggression: The Serial Mediation Role of Trait Anger and Self-Control
Yangwenjie Qu
Psychological Reports (2023)
Closed Access | Times Cited: 2
Systematic review on consumer forgiveness: Clarifying the domain and future research agenda
Neslişah Özdemir
Business And Management Studies An International Journal (2023) Vol. 11, Iss. 3, pp. 1241-1259
Open Access | Times Cited: 2
Is Customer Tolerance Possible? Examine Interpersonal Interaction and Motivation Attribution in Homestays
Yajun Jiang, LongFang HUANG, Yu Guo, et al.
(2024)
Closed Access
‘Do not be Deteriorated by service failures, Learn from them and start managing it’: Conditions and mechanisms for managing online service failures
C Manu, S. Sreejesh
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104017-104017
Closed Access
Does awe facilitate conformity in tourism consumption? Evidence from China
Yan Yang, Hu Jing, Fengjie Jing
Service Industries Journal (2021) Vol. 44, Iss. 5-6, pp. 437-455
Closed Access | Times Cited: 4
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