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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image
Md. Abu Issa Gazi, Abdullah Al Mamun, Abdullah Al Masud, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 1, pp. 100227-100227
Open Access | Times Cited: 23

Showing 23 citing articles:

Unveiling Brand Loyalty in Emerging Markets: Analyzing Smartphone User Preferences: Robustness of Structural Equation Modeling (SEM) and Simultaneous Equation Modeling (SEMs).
Abdullah Al Masud, Selim Ahmed, Mohammad Tanvir Kaisar, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 3, pp. 100353-100353
Open Access | Times Cited: 7
Driving job satisfaction through inclusive knowledge management: a focus on learning and communication in diverse workplaces
Sobia Naseem, Muhammad Mohsin, Khalid Jamil
BMC Psychology (2025) Vol. 13, Iss. 1
Open Access
The customer satisfaction model in the mobile telecommunications sector after Covid-19 pandemic
Petr Suchánek, Natalia Bucicova
PLoS ONE (2025) Vol. 20, Iss. 1, pp. e0317093-e0317093
Open Access
Understanding customer switching behavior: An empirical examination of mobile financial services
Iftekhar Ahmed, Abdullah Al Masud, Md. Alamgir Hossain, et al.
Social Sciences & Humanities Open (2025) Vol. 11, pp. 101270-101270
Open Access
Brand experiences and loyalty among young smartphone users: a serial mediation analysis
Md. Abu Issa Gazi, Md. Ibrahim, Abdullah Al Masud, et al.
Management Decision (2025)
Closed Access
Factors affecting the quality of work life for industrial labour force: empirical evidence from a developing country
Md. Abu Issa Gazi, Abdullah Al Masud, Mohd Faizal Yusof, et al.
BMC Psychology (2024) Vol. 12, Iss. 1
Open Access | Times Cited: 4
Role of entrepreneurial orientation, information management, and knowledge management in improving firm performance
Rafał Kusa, Marcin Suder, Joanna Duda
International Journal of Information Management (2024) Vol. 78, pp. 102802-102802
Open Access | Times Cited: 3
Analysis of green energy-oriented sustainable development goals for emerging economies
Md Shabbir Alam, Hasan Dınçer, Khalid M. Kisswani, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 3, pp. 100368-100368
Open Access | Times Cited: 3
Navigating Loyalty and Trust in the Skies: The Mediating Role of Customer Satisfaction and Image for Sustainable Airlines
Irfan Hameed, Rajat Subhra Chatterjee, Bibi Zainab, et al.
Sustainable Futures (2024), pp. 100299-100299
Open Access | Times Cited: 2
Elevating brand loyalty: Deciphering the impact of airline service quality and customer satisfaction in Bangkok’s aviation industry: Case study low-cost airlines
Sipnarong Kanchanawongpaisan, Zhou Fei, Betty Wan Niu Voon, et al.
Journal of Infrastructure Policy and Development (2024) Vol. 8, Iss. 8, pp. 5619-5619
Open Access | Times Cited: 1
Investigating the factors influencing customer loyalty and the mediating effect of customer satisfaction in online food delivery services: empirical evidence from an emerging market
Kazi Omar Siddiqi, Junaid Rahman, Tipon Tanchangya, et al.
Cogent Business & Management (2024) Vol. 11, Iss. 1
Closed Access | Times Cited: 1
The Influence of Service Quality, Word of Mouth Price on Restaurant D'cost Kemang South Jakarta Purchasing Decision
Nalam Efendi, Resti Hardini, Kumba Digdowiseiso, et al.
International Journal of Social Service and Research (2024) Vol. 4, Iss. 02, pp. 492-498
Open Access
Do We Scapegoat The Pandemic? Investigating The Changes in Satisfaction Drivers of Air Passengers With DWLS-SEM
Ferhat İnce, Özlem Atalık
Journal of Aviation (2024) Vol. 8, Iss. 2, pp. 117-127
Open Access
THE EXAMINATION OF THE IMPACT OF CUSTOMER VALUE ON CONSUMER BEHAVIOR AMONG MINIMARKET RETAIL PATRONS IN THE JABODETABEK
Abigael Tiffany, Niko Putra Wijaya, Mohammad Ansara Djahran, et al.
Referensi Jurnal Ilmu Manajemen dan Akuntansi (2024) Vol. 12, Iss. 1, pp. 17-34
Open Access
Variables que influyen en el fortalecimiento de la cultura empresarial y la tributaria a través de la gestión de conocimiento
John Johver Moreno Hernández, Karen Lorena Castiblanco Sánchez, Karol Dahianna Ortiz Guevara, et al.
Deleted Journal (2024), pp. 20-39
Open Access
Service Quality, Corporate Image, and Customer Trust: Revealing Interconnected Dynamics among Hotel Customers
Hayat Yusuf, Astil Harli Roslan
Journal of Community Service and Society Empowerment (2024) Vol. 2, Iss. 03, pp. 365-373
Open Access
Factors affecting the brand equity: An empirical study of bubble milk tea in Johor Bahru, Malaysia
Wong Chee Hoo, Sudhakar Madhavedi, Thien Jien Mien, et al.
Journal of Infrastructure Policy and Development (2024) Vol. 8, Iss. 8, pp. 6163-6163
Open Access
Impact of Corporate Social Responsibility (CSR) on Customer Loyalty in Indian Telecom Industry: The Moderating Role of Consumer Demographics
Premendra Kumar Singh, Asokan Vasudevan, Elangbam Nixon Singh, et al.
Sustainability (2024) Vol. 16, Iss. 16, pp. 7129-7129
Open Access
The Effect of Product Quality, Brand Image, and Customer Satisfaction On Customer Loyalty (As Study On Ultra Milk Consumers In Jakarta)
Rena Eva Nurisma, Zulvia Khalid
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan (2024) Vol. 15, Iss. 3
Open Access
How is Indonesia's 5G Telecommunication Industry? Case Study of Promotion on Customer Loyalty Through Customer Satisfaction
Rajiv Dharma Mangruwa
(2024) Vol. 28, pp. 162-167
Closed Access
Q-ensemble learning for customer churn prediction with blockchain-enabled data transparency
Usama Arshad, Gohar F. Khan, Fawaz Khaled Alarfaj, et al.
Annals of Operations Research (2024)
Closed Access
The impact of visionary leadership on product quality from the perspective of quality assurance managers in small and medium-sized companies: the mediating role of continual improvement
Khleef Alkhawaldeh
The TQM Journal (2024)
Closed Access
The Impact of Customer Engagement on Loyalty Toward Halal Products: Mediating Role of Satisfaction
B Mesra, Elfitra Desy Surya, Muhammad Syahrin Asman
Society (2024) Vol. 12, Iss. 2, pp. 631-642
Open Access
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