OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Explaining customer satisfaction via hotel reviews: A comparison between pre- and post-COVID-19 reviews
Jian Xu, Xuequn Wang, Jing Zhang, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 53, pp. 208-213
Closed Access | Times Cited: 16
Jian Xu, Xuequn Wang, Jing Zhang, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 53, pp. 208-213
Closed Access | Times Cited: 16
Showing 16 citing articles:
Prevention of negative online customer reviews: A dynamic and compensation perspective
Datian Bi, Jingyuan Kong, Yang Gao
Journal of Hospitality and Tourism Management (2024) Vol. 58, pp. 269-285
Closed Access | Times Cited: 5
Datian Bi, Jingyuan Kong, Yang Gao
Journal of Hospitality and Tourism Management (2024) Vol. 58, pp. 269-285
Closed Access | Times Cited: 5
Do virtual tours really enhance customer satisfaction with physical experiences? A quasi-experimental study on Airbnb
Huimin Liu, Wesley S. Roehl
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 188-195
Closed Access
Huimin Liu, Wesley S. Roehl
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 188-195
Closed Access
The joint effect of online reviews and manager responses in driving company ratings
Nina Krey, Shuang Wu, Shih‐Hui Hsiao, et al.
Tourism Management Perspectives (2024) Vol. 50, pp. 101215-101215
Closed Access | Times Cited: 3
Nina Krey, Shuang Wu, Shih‐Hui Hsiao, et al.
Tourism Management Perspectives (2024) Vol. 50, pp. 101215-101215
Closed Access | Times Cited: 3
Explaining tourist revisit intention using natural language processing and classification techniques
Andreas Gregoriades, María Pampaka, Herodotos Herodotou, et al.
Journal Of Big Data (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 7
Andreas Gregoriades, María Pampaka, Herodotos Herodotou, et al.
Journal Of Big Data (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 7
Visitors’ satisfaction towards indoor environmental quality in Australian hotels and serviced apartments
Fan Zhang, Karthick Seshadri, Vara Prasad Devi Pattupogula, et al.
Building and Environment (2023) Vol. 244, pp. 110819-110819
Open Access | Times Cited: 7
Fan Zhang, Karthick Seshadri, Vara Prasad Devi Pattupogula, et al.
Building and Environment (2023) Vol. 244, pp. 110819-110819
Open Access | Times Cited: 7
Multi-task Chinese aspect-based sentiment analysis framework for service improvement: a case study on BNB reviews
Li‐Chen Cheng, Hsin‐Yi Huang, Yuwei Huang
Electronic Commerce Research (2024)
Closed Access | Times Cited: 2
Li‐Chen Cheng, Hsin‐Yi Huang, Yuwei Huang
Electronic Commerce Research (2024)
Closed Access | Times Cited: 2
Perception of customer satisfaction and complaints based on BERTopic and interpretable machine learning: evidence from hotels in Xi’an
Jinyu Zhang, Zongjuan Du, Shaolong Sun, et al.
Current Issues in Tourism (2024), pp. 1-23
Closed Access | Times Cited: 2
Jinyu Zhang, Zongjuan Du, Shaolong Sun, et al.
Current Issues in Tourism (2024), pp. 1-23
Closed Access | Times Cited: 2
Usefulness of Online Reviews of Sensory Experiences: Pre- vs. Post-Pandemic
Jong Min Kim, Keeyeon Ki-cheon Park, Rob Kim Marjerison
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 2, pp. 1471-1492
Open Access | Times Cited: 1
Jong Min Kim, Keeyeon Ki-cheon Park, Rob Kim Marjerison
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 2, pp. 1471-1492
Open Access | Times Cited: 1
An analysis of online reputation at integrated resort in Macao—Evidence from the survey of customer online review
Mengying Tang, Xiaobin Zhang, Jue Wang, et al.
Environment and Social Psychology (2023) Vol. 8, Iss. 1
Open Access | Times Cited: 2
Mengying Tang, Xiaobin Zhang, Jue Wang, et al.
Environment and Social Psychology (2023) Vol. 8, Iss. 1
Open Access | Times Cited: 2
Dynamic Mining of Consumer Demand via Online Hotel Reviews: A Hybrid Method
Weiping Yu, Fasheng Cui, Ping Wang, et al.
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 1831-1847
Open Access
Weiping Yu, Fasheng Cui, Ping Wang, et al.
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 1831-1847
Open Access
The impact of review sentiment complexity on perceived helpfulness: an information overload perspective
M-J Zhang, Zihan Wei, Yafei Liu
Journal of Research in Interactive Marketing (2024)
Closed Access
M-J Zhang, Zihan Wei, Yafei Liu
Journal of Research in Interactive Marketing (2024)
Closed Access
Towards the Application of Artificial Intelligence: Cosine Similarity in Recommendation Systems Based on Collaborative Filtering
Hartatik Hartatik, R. Rizal Isnanto, Budi Warsito, et al.
2021 4th International Conference of Computer and Informatics Engineering (IC2IE) (2024), pp. 1-5
Closed Access
Hartatik Hartatik, R. Rizal Isnanto, Budi Warsito, et al.
2021 4th International Conference of Computer and Informatics Engineering (IC2IE) (2024), pp. 1-5
Closed Access
Re-assessing hotel room performance before and during the pandemic
Jinkyung Jenny Kim, Engdu Gebrewold Weldesenbet, Seongseop Kim, et al.
Journal Of Vacation Marketing (2023)
Closed Access | Times Cited: 1
Jinkyung Jenny Kim, Engdu Gebrewold Weldesenbet, Seongseop Kim, et al.
Journal Of Vacation Marketing (2023)
Closed Access | Times Cited: 1
Exploring Customer Feedback on Their Hotel Experiences in Vietnam
Hà Nguyễn Thị Thu, Thao Phan Huong, Anh Le Thi Tram, et al.
International Journal of E-Entrepreneurship and Innovation (2023) Vol. 13, Iss. 1, pp. 1-17
Open Access
Hà Nguyễn Thị Thu, Thao Phan Huong, Anh Le Thi Tram, et al.
International Journal of E-Entrepreneurship and Innovation (2023) Vol. 13, Iss. 1, pp. 1-17
Open Access
Predicting Tourist Preferences Using Naive Bayes Classifiers for Tourism Promotion: A Study of Hotel Service Reviews
Hartatik Hartatik, Muhammad Asri Syafiie, Nurul Firdaus, et al.
2021 4th International Conference of Computer and Informatics Engineering (IC2IE) (2023), pp. 324-328
Closed Access
Hartatik Hartatik, Muhammad Asri Syafiie, Nurul Firdaus, et al.
2021 4th International Conference of Computer and Informatics Engineering (IC2IE) (2023), pp. 324-328
Closed Access
Changes in guests’ hotel evaluations due to covid-19: The case of the world heritage city of Cuenca
José Luis Alfaro Navarro, María Encarnación Andrés Martínez
Tourism and hospitality management (2023) Vol. 30, Iss. 1, pp. 1-13
Open Access
José Luis Alfaro Navarro, María Encarnación Andrés Martínez
Tourism and hospitality management (2023) Vol. 30, Iss. 1, pp. 1-13
Open Access
