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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How customer incivility affects service-sector employees: A systematic literature review and a bibliometric analysis
Ranjan Chaudhuri, Apoorva Apoorva, Demetris Vrontis, et al.
Journal of Business Research (2023) Vol. 164, pp. 114011-114011
Closed Access | Times Cited: 18

Showing 18 citing articles:

A Bibliometric Analysis of Digital Twin in the Supply Chain
Lam Weng Siew, Lam Weng Hoe, Pei Fun Lee
Mathematics (2023) Vol. 11, Iss. 15, pp. 3350-3350
Open Access | Times Cited: 23
Bibliometric Analysis of Customer Service in Purchase Intention
A Hernandez
Región Científica (2025)
Open Access
Mindfulness and consumer behavior: a bibliometric analysis of themes and trends over 20 years
María Ángeles Iniesta Bonillo, Alinne Pompeu-Queiros, María Mercedes Capobianco Uriarte, et al.
Humanities and Social Sciences Communications (2025) Vol. 12, Iss. 1
Open Access
Bridging the missing link between customer incivility and service outcomes
M Fujii
Service Industries Journal (2025), pp. 1-23
Open Access
Global patterns in workplace incivility research: a bibliometric analysis
Madhu Verma, Priyanka Yadav
Global Knowledge Memory and Communication (2025)
Closed Access
The buffering role of collective mindfulness in customer incivility and service sabotage: a multilevel study of Indian banks
Niharika Gaan, Yuhyung Shin
International Journal of Bank Marketing (2024) Vol. 42, Iss. 3, pp. 596-619
Closed Access | Times Cited: 2
The impacts of organizational support and customer incivility on employee vulnerability and job performance: The moderating role of employee mental health
Melissa A. Baker, Kawon Kim
International Journal of Hospitality Management (2024) Vol. 118, pp. 103686-103686
Closed Access | Times Cited: 2
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
Kangcheol Lee, Taeshik Gong
Journal of Services Marketing (2023) Vol. 38, Iss. 3, pp. 252-271
Closed Access | Times Cited: 6
The gloomy side of value co-creation for service employees
Nic S. Terblanché, Barry J. Babin
Journal of Services Marketing (2024) Vol. 38, Iss. 10, pp. 44-65
Open Access | Times Cited: 1
Stop being mean! Customer incivility influencing employee incivility via employee burnout: a hospitality context
Wen Yi, Lena Jingen Liang, HS Chris Choi, et al.
Journal of China Tourism Research (2023), pp. 1-20
Closed Access | Times Cited: 2
Transformational leadership style and psychological safety to meaningful work: moderating role customer incivility
Md Karim Rabiul, Rashed Al Karim, Harun Or Rashid
Journal of Management Development (2023) Vol. 43, Iss. 1, pp. 49-67
Closed Access | Times Cited: 2
Cross Border E-Commerce: Tinjauan Pustaka Sistematis
Yustikarani Julianti Pambudi, Dhisa Tania Priyadi, Anisa Rahmawati, et al.
JURNAL ADMINISTRASI BISNIS (2024) Vol. 13, Iss. 1, pp. 31-44
Open Access
Sleepless nights at work: examining the mediating role of insomnia in customer mistreatment
Jeeyoon Jeong, Ji Hoon Lee, Steven J. Karau
Baltic Journal of Management (2024) Vol. 19, Iss. 3, pp. 308-326
Closed Access
Environmental Drivers, Environmental Practices, and Business Performance: A Systematic Literature Review and Future Research Directions
Efthymia Iliopoulou, Aspasia Vlachvei, Eirini Koronaki
Sustainability (2024) Vol. 16, Iss. 11, pp. 4725-4725
Open Access
Enhancing customer civility: Integrating civility climate behaviors and self-service technology
Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah
Tourism and Hospitality Research (2024)
Closed Access
Exploring patient loyalty in telemedicine through bibliometric analysis and future horizons
Nuria Recuero-Virto
International Journal of Pharmaceutical and Healthcare Marketing (2024)
Closed Access
Implementation of digital marketing strategies. Problems and benefits to the financial sector
Carlos Julio Rojas-Hermida, John Edisson García Peñaloza, Ricardo León Castro Zamora
Management (2024) Vol. 3, pp. 124-124
Closed Access
Modern Slavery Disclosure Practices: A Systematic Literature Review Using Bibliometric and Thematic Content Analyses
Naduni Madhavika, Mansi Mansi, Rakesh K. Pandey, et al.
International Journal of Disclosure and Governance (2024)
Closed Access
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