OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Service failures in times of crisis: An analysis of eWOM emotionality
Maximilian H. E. E. Gerrath, Alexander Mafael, Aulona Ulqinaku, et al.
Journal of Business Research (2022) Vol. 154, pp. 113349-113349
Open Access | Times Cited: 12
Maximilian H. E. E. Gerrath, Alexander Mafael, Aulona Ulqinaku, et al.
Journal of Business Research (2022) Vol. 154, pp. 113349-113349
Open Access | Times Cited: 12
Showing 12 citing articles:
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 5
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 5
Brand transgressions: How, when, and why home country bias backfires
Vasileios Davvetas, Aulona Ulqinaku, Constantine S. Katsikeas
Journal of the Academy of Marketing Science (2024) Vol. 52, Iss. 4, pp. 976-997
Open Access | Times Cited: 4
Vasileios Davvetas, Aulona Ulqinaku, Constantine S. Katsikeas
Journal of the Academy of Marketing Science (2024) Vol. 52, Iss. 4, pp. 976-997
Open Access | Times Cited: 4
Social Media Listening and Digital Profiling Study of People With Headache and Migraine: Retrospective Infodemiology Study
Peter J. Goadsby, Elena Ruiz de la Torre, Luminita Constantin, et al.
Journal of Medical Internet Research (2023) Vol. 25, pp. e40461-e40461
Open Access | Times Cited: 7
Peter J. Goadsby, Elena Ruiz de la Torre, Luminita Constantin, et al.
Journal of Medical Internet Research (2023) Vol. 25, pp. e40461-e40461
Open Access | Times Cited: 7
Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation
Luning Zang, Yuying Liu, Xiaojing Sun, et al.
Total Quality Management & Business Excellence (2023) Vol. 35, Iss. 1-2, pp. 170-201
Closed Access | Times Cited: 4
Luning Zang, Yuying Liu, Xiaojing Sun, et al.
Total Quality Management & Business Excellence (2023) Vol. 35, Iss. 1-2, pp. 170-201
Closed Access | Times Cited: 4
Influentials, early adopters, or random targets? Optimal seeding strategies under vertical differentiations
Fang Cui, Le Wang, Xin Luo, et al.
Decision Support Systems (2024) Vol. 183, pp. 114263-114263
Open Access | Times Cited: 1
Fang Cui, Le Wang, Xin Luo, et al.
Decision Support Systems (2024) Vol. 183, pp. 114263-114263
Open Access | Times Cited: 1
The role of customer’s engagement in service recovery
Maha Saied Abdo, Mohamed H. Elsharnouby, Amira Fouad Ahmed Mahran
Service Industries Journal (2024), pp. 1-40
Closed Access | Times Cited: 1
Maha Saied Abdo, Mohamed H. Elsharnouby, Amira Fouad Ahmed Mahran
Service Industries Journal (2024), pp. 1-40
Closed Access | Times Cited: 1
Paying Back to Good Deeds: A Text Mining Approach to Explore Don-jjul as Pro-consumption Behavior
Hojin Choo, Sue Hyun Lee
Deleted Journal (2024) Vol. 26, Iss. 2, pp. 104-128
Open Access
Hojin Choo, Sue Hyun Lee
Deleted Journal (2024) Vol. 26, Iss. 2, pp. 104-128
Open Access
Establish Trust With Electronic Word-of-Mouth to Improve Brand Equity
Minh T.H. Le, Vy Nguyen Thi Thao, An Le Huynh Huu, et al.
SAGE Open (2024) Vol. 14, Iss. 4
Open Access
Minh T.H. Le, Vy Nguyen Thi Thao, An Le Huynh Huu, et al.
SAGE Open (2024) Vol. 14, Iss. 4
Open Access
From Clicks to Trust: Electronic Word of Mouth and Perceived Website Quality Versus E-Shopping Attitudes
Muhammad Kamran, Zohaib Riaz Pitafi, Tahir Mumtaz Awan, et al.
International Journal of Contemporary Management (2024) Vol. 60, Iss. 1, pp. 252-266
Open Access
Muhammad Kamran, Zohaib Riaz Pitafi, Tahir Mumtaz Awan, et al.
International Journal of Contemporary Management (2024) Vol. 60, Iss. 1, pp. 252-266
Open Access
Marketing Strategy to Increase Company Sales (Case Study on CV. Sari Nikmat Semar)
Devi Rahmawati, Atik Aprianingsih
International Journal of Current Science Research and Review (2023) Vol. 06, Iss. 04
Open Access | Times Cited: 1
Devi Rahmawati, Atik Aprianingsih
International Journal of Current Science Research and Review (2023) Vol. 06, Iss. 04
Open Access | Times Cited: 1
Social media as a living laboratory for researchers: the relationship between linguistics and online user responses
Aulona Ulqinaku, Selma Kadić‐Maglajlić, Gülen Sarial‐Abi
Internet Research (2023) Vol. 34, Iss. 5, pp. 1744-1774
Open Access | Times Cited: 1
Aulona Ulqinaku, Selma Kadić‐Maglajlić, Gülen Sarial‐Abi
Internet Research (2023) Vol. 34, Iss. 5, pp. 1744-1774
Open Access | Times Cited: 1
Classifying Game Reviews by Using Natural Language Processing and Support Vector Machines with SMOTE-Tomek Algorithm
Yiyun Wang, Zi-Jie Luo, Mu‐Chen Chen, et al.
(2023), pp. 305-308
Closed Access | Times Cited: 1
Yiyun Wang, Zi-Jie Luo, Mu‐Chen Chen, et al.
(2023), pp. 305-308
Closed Access | Times Cited: 1
