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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

From CRM to social CRM: A bibliometric review and research agenda for consumer research
Rodrigo Perez‐Vega, Paul Hopkinson, Aishwarya Singhal, et al.
Journal of Business Research (2022) Vol. 151, pp. 1-16
Open Access | Times Cited: 53

Showing 1-25 of 53 citing articles:

How to design bibliometric research: an overview and a framework proposal
Oğuzhan Öztürk, Rıdvan Kocaman, Dominik K. Kanbach
Review of Managerial Science (2024) Vol. 18, Iss. 11, pp. 3333-3361
Open Access | Times Cited: 141
The Machiavellian, Narcissistic, and Psychopathic Consumers: A Systematic Review of Dark Triad
Fateh Mohd Khan, Areeba Khan, Sheikh Salahuddin Ahmed, et al.
International Journal of Consumer Studies (2025) Vol. 49, Iss. 2
Closed Access | Times Cited: 1
What? Why? When? How? Where? of Technology-Based Bibliometric Review
Shalini Sahni, Rahul Pratap Singh Kaurav
Emerald Publishing Limited eBooks (2023), pp. 79-101
Closed Access | Times Cited: 18
Digital technology-empowered omnichannel integration: a review and research agenda
Zhihui Yang, Dongbin Hu
International Journal of Retail & Distribution Management (2024) Vol. 52, Iss. 4, pp. 407-424
Closed Access | Times Cited: 6
Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research
Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, et al.
Enterprise Information Systems (2024) Vol. 18, Iss. 7
Closed Access | Times Cited: 6
The Impact of Social Media Marketing on Consumer Engagement in Sustainable Consumption: A Systematic Literature Review
Paweł Bryła, Shuvam Chatterjee, Beata Ciabiada
International Journal of Environmental Research and Public Health (2022) Vol. 19, Iss. 24, pp. 16637-16637
Open Access | Times Cited: 24
Digitalization Processes in Distribution Grids: A Comprehensive Review of Strategies and Challenges
Morteza Aghahadi, Alessandro Bosisio, M. Merlo, et al.
Applied Sciences (2024) Vol. 14, Iss. 11, pp. 4528-4528
Open Access | Times Cited: 4
Effectiveness of Customer Relationship Management in Shopping Malls: Mall–Retailer Collaboration Empirics
Manuel García-Nieto, Juan Manuel Ramón-Jerónimo, Raquel Flórez-López
Administrative Sciences (2025) Vol. 15, Iss. 1, pp. 31-31
Open Access
Evaluation of Data-Driven Sustainability Potential at SMEs Using an Altered Ecocanvas Model
Levente Péter Bálint, László Várallyai, Szilvia Botos
Economies (2025) Vol. 13, Iss. 2, pp. 49-49
Open Access
The Landscape of CRM Research: A Bibliometric Analysis of Key Trends and Future Directions
Shaista Jabeen
Journal of Relationship Marketing (2025), pp. 1-41
Closed Access
I do not think before I leap (buy)! Impulse buying: An integrative review and future research directions
Mohita Maggon
Acta Psychologica (2025) Vol. 254, pp. 104822-104822
Closed Access
Service failure and service recovery: A hybrid review and research agenda
Taiba Musadiq Sahaf, Asif Iqbal Fazili
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 12
How do organizations leverage social media to enhance marketing performance? Unveiling the power of social CRM capability and guanxi
Zhimei Luo, Jinyuan Guo, Jose Benitez, et al.
Decision Support Systems (2023) Vol. 178, pp. 114123-114123
Closed Access | Times Cited: 11
Mapping the field of digital entrepreneurship: a topic modeling approach
Léo‐Paul Dana, Edoardo Crocco, Francesca Culasso, et al.
International Entrepreneurship and Management Journal (2023) Vol. 20, Iss. 2, pp. 1011-1045
Open Access | Times Cited: 11
The evolution of customer engagement in the digital era for business: A review and future research agenda
Tareq Rasul, Sumesh Nair, Nikolina Palamidovska-Sterjadovska, et al.
Journal of Global Scholars of Marketing Science (2024) Vol. 34, Iss. 3, pp. 325-348
Closed Access | Times Cited: 4
Organic food consumption: A bibliometric–content analysis
Satish Chandra Pant, Raka Saxena, Devesh Kumar Pant, et al.
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 5, pp. 2730-2750
Closed Access | Times Cited: 4
Providing an innovative model for social customer relationship management: Meta synthesis approach
Reza Rostamzadeh, Mohammad Bakhnoo, Wadim Striełkowski, et al.
Journal of Innovation & Knowledge (2024) Vol. 9, Iss. 3, pp. 100506-100506
Open Access | Times Cited: 3
Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review
Γεώργιος Λαμπρόπουλος, Kerstin Siakas, Julio Viana, et al.
(2022), pp. 504-510
Closed Access | Times Cited: 14
The nexus between quality of customer relationship management systems and customers' satisfaction: Evidence from online customers’ reviews
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Hossein Ahmadi, et al.
Heliyon (2023) Vol. 9, Iss. 11, pp. e21828-e21828
Open Access | Times Cited: 7
A multiple-case study on the adoption of customer relationship management and big data analytics in the automotive industry
Lala Hu, Angela Basiglio
The TQM Journal (2023) Vol. 36, Iss. 9, pp. 1-21
Open Access | Times Cited: 7
Developing a success model of a social student relationship management system
Wasef Mater, Monther Aldwairi, Nasim Matar, et al.
Heliyon (2024) Vol. 10, Iss. 4, pp. e25941-e25941
Open Access | Times Cited: 2
Revisiting business relationship quality in subsistence marketplaces
Umme Hani, Shahriar Akter, Ananda Wickramasinghe, et al.
Industrial Marketing Management (2022) Vol. 106, pp. 197-218
Open Access | Times Cited: 10
Central Countries' and Brazil's Contributions to Nanotechnology
Jonas Farias Santos, Leydi del Rocío Silva-Calpa, Fernando Gomes de Souza, et al.
Current Nanomaterials (2023) Vol. 9, Iss. 2, pp. 109-147
Closed Access | Times Cited: 4
Factors Affecting Citizen Intention to Use Smart City Services in Morocco
Tarik Rhardas, Hanane Rochdane
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 114-138
Closed Access | Times Cited: 1
Consumer emotions, purchasing decisions, shopping time, and paths in virtual reality
Konrad Biercewicz, Katarzyna Włodarczyk, Małgorzata Wiścicka-Fernando
Human Technology (2024) Vol. 20, Iss. 2, pp. 399-415
Open Access | Times Cited: 1
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