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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Puneet Kaur, Shalini Talwar, Nazrul Islam, et al.
Journal of Business Research (2022) Vol. 147, pp. 142-157
Open Access | Times Cited: 21

Showing 21 citing articles:

Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
Dmitri G. Markovitch, Rusty A. Stough, Dongling Huang
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103847-103847
Closed Access | Times Cited: 12
Emotions and food waste behavior: Do habit and facilitating conditions matter?
Fauzia Jabeen, Amandeep Dhir, Nazrul Islam, et al.
Journal of Business Research (2022) Vol. 155, pp. 113356-113356
Closed Access | Times Cited: 36
Balancing food waste and sustainability goals in online food delivery: Towards a comprehensive conceptual framework
Amit Shankar, Amandeep Dhir, Shalini Talwar, et al.
Technovation (2022) Vol. 117, pp. 102606-102606
Open Access | Times Cited: 34
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 20
Does customer-based destination brand equity help customers forgive firm service failure in a tourist ecosystem? An investigation through explanatory sequential mixed-method design
Taiba Musadiq Sahaf, Dr Asif Iqbal Fazili
Journal of Destination Marketing & Management (2024) Vol. 31, pp. 100866-100866
Closed Access | Times Cited: 6
Four decades of negative word‐of‐mouth and negative electronic word‐of‐mouth: A morphological analysis
Dahlia Allwyn Ribeiro, Arti D. Kalro
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2528-2552
Closed Access | Times Cited: 15
Unlocking the enigma of social commerce discontinuation: exploring the approach and avoidance drivers
Sin-Er Chong, Xin‐Jean Lim, Siew Imm Ng, et al.
Marketing Intelligence & Planning (2025)
Closed Access
One out of five stars! Negative restaurant attributions post-dissatisfactory delivery
Deniz Kuter, Gülden Asugman
International Journal of Hospitality Management (2025) Vol. 128, pp. 104167-104167
Closed Access
Importance–performance and potential gain of food delivery apps: in view of the restaurant partner perspective
Moh. Wahyudin, Chih‐Cheng Chen, Henry Yuliando, et al.
British Food Journal (2023) Vol. 126, Iss. 5, pp. 1981-2003
Open Access | Times Cited: 8
Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures
Scheng Xie, Haiying Wei
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103938-103938
Closed Access | Times Cited: 2
Logistics service failures and recovery strategies: is the response time or the discount amount more important?
Hasan Emin Gürler, Ramazan Erturgut
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 7, pp. 1299-1329
Closed Access | Times Cited: 2
Unpacking associations between positive-negative valence and ambidexterity of big data. Implications for firm performance
Adeel Luqman, Liangyu Wang, Gagan Katiyar, et al.
Technological Forecasting and Social Change (2023) Vol. 200, pp. 123054-123054
Closed Access | Times Cited: 5
Consumer forgiveness: A literature review and research agenda
Irem Yoruk, Jen‐Hsien Hsu, Zach W. Y. Lee
Psychology and Marketing (2024) Vol. 42, Iss. 2, pp. 554-578
Closed Access | Times Cited: 1
Investigation and prediction of users' sentiment toward food delivery apps applying machine learning approaches
Md Shamim Hossain, Humaira Begum, Md. Abdur Rouf, et al.
Journal of Contemporary Marketing Science (2023) Vol. 6, Iss. 2, pp. 109-127
Closed Access | Times Cited: 4
How to transform brand haters into forgivers through emotional intelligence?
Latifa Mednini, Mouna Damak Turki
Management Decision (2023) Vol. 62, Iss. 1, pp. 183-199
Closed Access | Times Cited: 4
A Study of Chinese Consumers’ Consistent Use of Mobile Food Ordering Apps
Xiaolong Wang, Wenkun Zhang, Tao Zhang, et al.
Sustainability (2022) Vol. 14, Iss. 19, pp. 12589-12589
Open Access | Times Cited: 7
Extending UTAUT2 with knowledge to test Chinese consumers' adoption of imported spirits flash delivery applications
Wei Sun, Ho Young Shin, Haiyan Wu, et al.
Heliyon (2023) Vol. 9, Iss. 5, pp. e16346-e16346
Open Access | Times Cited: 3
The Roles of Service Recovery and Perceived Justice on Post-Recovery Satisfaction in M-Commerce
Ying Kai Liao, Chih Ying Wu, Giang Nu To Truong, et al.
Sustainability (2022) Vol. 14, Iss. 22, pp. 14838-14838
Open Access | Times Cited: 5
Demystifying the Impact of Service Recovery Strategies: Evidence From Healthcare and Telecom Sectors
Amit Shankar, Shalini Talwar, Nazrul Islam, et al.
IEEE Transactions on Engineering Management (2023) Vol. 71, pp. 6649-6661
Closed Access | Times Cited: 1
Balance between Profit and Fairness: Regulation of Online Food Delivery (OFD) Platforms
Xu Ji, Xuerong Li, Shouyang Wang
(2023)
Closed Access
The role of strategic recovery in achieving strategic success
Hawar Fattah Karim, Kaveh Mohammed Faraj
Journal of Kurdistani for Strategic Studies (2023), Iss. 11
Open Access
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