OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Service Failure and Recovery in B2B Markets – A Morphological Analysis
Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M, et al.
Journal of Business Research (2020) Vol. 131, pp. 763-781
Open Access | Times Cited: 49
Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M, et al.
Journal of Business Research (2020) Vol. 131, pp. 763-781
Open Access | Times Cited: 49
Showing 1-25 of 49 citing articles:
Writing an impactful review article: What do we know and what do we need to know?
Justin Paul, Altaf Merchant, Yogesh K. Dwivedi, et al.
Journal of Business Research (2021) Vol. 133, pp. 337-340
Open Access | Times Cited: 189
Justin Paul, Altaf Merchant, Yogesh K. Dwivedi, et al.
Journal of Business Research (2021) Vol. 133, pp. 337-340
Open Access | Times Cited: 189
Chatbots’ effectiveness in service recovery
Arpita Agnihotri, Saurabh Bhattacharya
International Journal of Information Management (2023) Vol. 76, pp. 102679-102679
Open Access | Times Cited: 43
Arpita Agnihotri, Saurabh Bhattacharya
International Journal of Information Management (2023) Vol. 76, pp. 102679-102679
Open Access | Times Cited: 43
Digital platforms for business-to-business markets: A systematic review and future research agenda
Deep Shree, Rajesh Kumar Singh, Justin Paul, et al.
Journal of Business Research (2021) Vol. 137, pp. 354-365
Closed Access | Times Cited: 100
Deep Shree, Rajesh Kumar Singh, Justin Paul, et al.
Journal of Business Research (2021) Vol. 137, pp. 354-365
Closed Access | Times Cited: 100
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1440-1459
Open Access | Times Cited: 96
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1440-1459
Open Access | Times Cited: 96
The contribution of circular economy practices on the resilience of production systems: Eco-innovation and cleaner production's mediation role for sustainable development
Thanh Tiep Le, Alberto Ferraris, Bablu Kumar Dhar
Journal of Cleaner Production (2023) Vol. 424, pp. 138806-138806
Closed Access | Times Cited: 31
Thanh Tiep Le, Alberto Ferraris, Bablu Kumar Dhar
Journal of Cleaner Production (2023) Vol. 424, pp. 138806-138806
Closed Access | Times Cited: 31
Electric vehicle adoption and sustainability: Insights from the bibliometric analysis, cluster analysis, and morphology analysis
Gaurvendra Singh, Subhas Chandra Misra, Yash Daultani, et al.
Operations Management Research (2024) Vol. 17, Iss. 2, pp. 635-659
Closed Access | Times Cited: 9
Gaurvendra Singh, Subhas Chandra Misra, Yash Daultani, et al.
Operations Management Research (2024) Vol. 17, Iss. 2, pp. 635-659
Closed Access | Times Cited: 9
Social exclusion and consumer responses: A comprehensive review and theoretical framework
Gargi Rawat, Prem Prakash Dewani, Aditya Kulashri
International Journal of Consumer Studies (2022) Vol. 46, Iss. 5, pp. 1537-1563
Closed Access | Times Cited: 32
Gargi Rawat, Prem Prakash Dewani, Aditya Kulashri
International Journal of Consumer Studies (2022) Vol. 46, Iss. 5, pp. 1537-1563
Closed Access | Times Cited: 32
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 20
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 20
The Rise of Human–Machine Collaboration: Managers’ Perceptions of Leveraging Artificial Intelligence for Enhanced B2B Service Recovery
Nisreen Ameen, Margherita Pagani, Eleonora Pantano, et al.
British Journal of Management (2024) Vol. 36, Iss. 1, pp. 91-109
Open Access | Times Cited: 6
Nisreen Ameen, Margherita Pagani, Eleonora Pantano, et al.
British Journal of Management (2024) Vol. 36, Iss. 1, pp. 91-109
Open Access | Times Cited: 6
Technology use in B2B sales: examining the extant literature and identifying future research opportunities using morphological analysis
Ashish Goel, Ashwin J. Baliga, Deva Rangarajan, et al.
Journal of Personal Selling and Sales Management (2024), pp. 1-17
Closed Access | Times Cited: 6
Ashish Goel, Ashwin J. Baliga, Deva Rangarajan, et al.
Journal of Personal Selling and Sales Management (2024), pp. 1-17
Closed Access | Times Cited: 6
Buffering B2B service failure: The role of customer engagement
Sean Sands, Colin Campbell, Carla Ferraro, et al.
Industrial Marketing Management (2022) Vol. 103, pp. 47-60
Open Access | Times Cited: 24
Sean Sands, Colin Campbell, Carla Ferraro, et al.
Industrial Marketing Management (2022) Vol. 103, pp. 47-60
Open Access | Times Cited: 24
Four decades of negative word‐of‐mouth and negative electronic word‐of‐mouth: A morphological analysis
Dahlia Allwyn Ribeiro, Arti D. Kalro
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2528-2552
Closed Access | Times Cited: 15
Dahlia Allwyn Ribeiro, Arti D. Kalro
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2528-2552
Closed Access | Times Cited: 15
Need of the hour
Subhajit Chakraborty, José A. Pagán
Health Care Management Review (2025)
Closed Access
Subhajit Chakraborty, José A. Pagán
Health Care Management Review (2025)
Closed Access
Boundary-breaking opportunities in service failure and recovery
Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera, et al.
Journal of service management (2025)
Closed Access
Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera, et al.
Journal of service management (2025)
Closed Access
Research on leadership potential: where are we and where should we be heading?
Geethika Raj, T. N. Krishnan
International journal of organizational analysis (2025)
Closed Access
Geethika Raj, T. N. Krishnan
International journal of organizational analysis (2025)
Closed Access
Service failure and service recovery: A hybrid review and research agenda
Taiba Musadiq Sahaf, Asif Iqbal Fazili
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 11
Taiba Musadiq Sahaf, Asif Iqbal Fazili
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 11
A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana, et al.
Information Systems Frontiers (2022) Vol. 24, Iss. 6, pp. 2027-2051
Open Access | Times Cited: 16
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana, et al.
Information Systems Frontiers (2022) Vol. 24, Iss. 6, pp. 2027-2051
Open Access | Times Cited: 16
Modeling the influence of management control system and ambidextrous behavior on B2B customer relationships: a job demand-resource perspective
Muhammad Irfan, Bilal Ahmad
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 4, pp. 781-793
Closed Access | Times Cited: 3
Muhammad Irfan, Bilal Ahmad
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 4, pp. 781-793
Closed Access | Times Cited: 3
Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services
Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M, et al.
Journal of Business and Industrial Marketing (2021) Vol. 36, Iss. 8, pp. 1452-1473
Closed Access | Times Cited: 22
Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M, et al.
Journal of Business and Industrial Marketing (2021) Vol. 36, Iss. 8, pp. 1452-1473
Closed Access | Times Cited: 22
Integrating energy governance and environmental justice: Role of renewable energy
Hari Krishnan Govindarajan, L.S. Ganesh
Renewable energy focus (2022) Vol. 43, pp. 24-36
Closed Access | Times Cited: 15
Hari Krishnan Govindarajan, L.S. Ganesh
Renewable energy focus (2022) Vol. 43, pp. 24-36
Closed Access | Times Cited: 15
A Review of Technological Forecasting from the Perspective of Complex Systems
Lijie Feng, Qinghua Wang, Jinfeng Wang, et al.
Entropy (2022) Vol. 24, Iss. 6, pp. 787-787
Open Access | Times Cited: 14
Lijie Feng, Qinghua Wang, Jinfeng Wang, et al.
Entropy (2022) Vol. 24, Iss. 6, pp. 787-787
Open Access | Times Cited: 14
Studying international complaints: a multicultural analysis across two time periods
Inés Küster Boluda, Natalia Vila López, Amparo Küster-Boluda
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 7, pp. 1465-1480
Open Access | Times Cited: 2
Inés Küster Boluda, Natalia Vila López, Amparo Küster-Boluda
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 7, pp. 1465-1480
Open Access | Times Cited: 2
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers: a multidimensional justice theory perspective
Bilal Ahmad, Jingbo Yuan, Naeem Akhtar, et al.
Journal of Business and Industrial Marketing (2023) Vol. 39, Iss. 2, pp. 423-437
Closed Access | Times Cited: 6
Bilal Ahmad, Jingbo Yuan, Naeem Akhtar, et al.
Journal of Business and Industrial Marketing (2023) Vol. 39, Iss. 2, pp. 423-437
Closed Access | Times Cited: 6
Mitigating the negative effects of service failure through customer identification
Jiaqi Song, Jiexian Huang, Yuwei Jiang
Psychology and Marketing (2021) Vol. 39, Iss. 4, pp. 715-725
Open Access | Times Cited: 15
Jiaqi Song, Jiexian Huang, Yuwei Jiang
Psychology and Marketing (2021) Vol. 39, Iss. 4, pp. 715-725
Open Access | Times Cited: 15
A taxonomy for proactive public services
Caroline Pawlowski, Hendrik Scholta
Government Information Quarterly (2022) Vol. 40, Iss. 1, pp. 101780-101780
Open Access | Times Cited: 9
Caroline Pawlowski, Hendrik Scholta
Government Information Quarterly (2022) Vol. 40, Iss. 1, pp. 101780-101780
Open Access | Times Cited: 9
