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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption
Teresa Fernandes, Elisabete Oliveira
Journal of Business Research (2020) Vol. 122, pp. 180-191
Closed Access | Times Cited: 406

Showing 1-25 of 406 citing articles:

How to retain customers: Understanding the role of trust in live streaming commerce with a socio-technical perspective
Mingli Zhang, Yafei Liu, Yu Wang, et al.
Computers in Human Behavior (2021) Vol. 127, pp. 107052-107052
Closed Access | Times Cited: 284
‘Okay google, what about my privacy?’: User's privacy perceptions and acceptance of voice based digital assistants
M. Vimalkumar, Sujeet Kumar Sharma, Jang Bahadur Singh, et al.
Computers in Human Behavior (2021) Vol. 120, pp. 106763-106763
Open Access | Times Cited: 270
Unreal influence: leveraging AI in influencer marketing
Sean Sands, Colin Campbell, Kirk Plangger, et al.
European Journal of Marketing (2022) Vol. 56, Iss. 6, pp. 1721-1747
Open Access | Times Cited: 208
From AI to digital transformation: The AI readiness framework
Jonny Holmström
Business Horizons (2021) Vol. 65, Iss. 3, pp. 329-339
Open Access | Times Cited: 186
Alexa, what do we know about conversational commerce? Insights from a systematic literature review
Weng Marc Lim, Satish Kumar, Sanjeev Verma, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 6, pp. 1129-1155
Closed Access | Times Cited: 172
Psychological determinants of users’ adoption and word-of-mouth recommendations of smart voice assistants
Anubhav Mishra, Anuja Shukla, Sujeet Kumar Sharma
International Journal of Information Management (2021) Vol. 67, pp. 102413-102413
Closed Access | Times Cited: 164
Service robots: Applying social exchange theory to better understand human–robot interactions
Hyunsu Kim, Kevin Kam Fung So, Jochen Wirtz
Tourism Management (2022) Vol. 92, pp. 104537-104537
Closed Access | Times Cited: 156
Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems
Elizabeth H. Manser Payne, Andrew J. Dahl, James W. Peltier
Journal of Research in Interactive Marketing (2021) Vol. 15, Iss. 2, pp. 200-222
Closed Access | Times Cited: 155
Understanding the user satisfaction and loyalty of customer service chatbots
Chin‐Lung Hsu, Judy Chuan‐Chuan Lin
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103211-103211
Closed Access | Times Cited: 154
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103078-103078
Closed Access | Times Cited: 151
Conversational commerce: entering the next stage of AI-powered digital assistants
Janarthanan Balakrishnan, Yogesh K. Dwivedi
Annals of Operations Research (2021) Vol. 333, Iss. 2-3, pp. 653-687
Open Access | Times Cited: 146
Voice assistants in hospitality: using artificial intelligence for customer service
Dimitrios Buhalis, Iuliia Moldavska
Journal of Hospitality and Tourism Technology (2021) Vol. 13, Iss. 3, pp. 386-403
Closed Access | Times Cited: 135
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 135
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
Janin Karoli Hentzen, Arvid O. I. Hoffmann, Rebecca Dolan, et al.
International Journal of Bank Marketing (2021) Vol. 40, Iss. 6, pp. 1299-1336
Closed Access | Times Cited: 128
What drives students toward ChatGPT? An investigation of the factors influencing adoption and usage of ChatGPT
Chandan Kumar Tiwari, Mohd Abass Bhat, Shagufta Tariq Khan, et al.
Interactive Technology and Smart Education (2023) Vol. 21, Iss. 3, pp. 333-355
Closed Access | Times Cited: 126
Virus tinged? Exploring the facets of virtual reality use in tourism as a result of the COVID-19 pandemic
Andreea Fortuna Șchiopu, Remus Ion Hornoiu, Ana Mihaela Pădurean, et al.
Telematics and Informatics (2021) Vol. 60, pp. 101575-101575
Open Access | Times Cited: 119
Understanding key drivers affecting students’ use of artificial intelligence-based voice assistants
Jawaher Hamad Al Shamsi, Mostafa Al‐Emran, Khaled Shaalan
Education and Information Technologies (2022) Vol. 27, Iss. 6, pp. 8071-8091
Closed Access | Times Cited: 98
Artificial intelligence (AI)-assisted HRM: Towards an extended strategic framework
Ashish Malik, Pawan Budhwar, Bahar Ali Kazmi
Human Resource Management Review (2022) Vol. 33, Iss. 1, pp. 100940-100940
Closed Access | Times Cited: 91
The impact of voice assistants’ intelligent attributes on consumer well-being: Findings from PLS-SEM and fsQCA
Weiyao Kang, Bingjia Shao
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103130-103130
Closed Access | Times Cited: 86
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective
Ihsan Ullah Jan, Seong-Goo Ji, Changju Kim
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103440-103440
Open Access | Times Cited: 85
Can people experience romantic love for artificial intelligence? An empirical study of intelligent assistants
Xia Song, Bo Xu, Zhenzhen Zhao
Information & Management (2022) Vol. 59, Iss. 2, pp. 103595-103595
Closed Access | Times Cited: 81
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 78
Anthropomorphism and OTA chatbot adoption: a mixed methods study
Danting Cai, Hengyun Li, Rob Law
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 2, pp. 228-255
Open Access | Times Cited: 77
AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots
Yimin Zhu, Jiemin Zhang, Jifei Wu, et al.
Journal of Business Research (2022) Vol. 150, pp. 642-652
Closed Access | Times Cited: 74
Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail
Sana Zehra Kamoonpuri, Anita Sengar
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103258-103258
Closed Access | Times Cited: 72
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