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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Chatbot e-service and customer satisfaction regarding luxury brands
Minjee Chung, Eunju Ko, Heerim Joung, et al.
Journal of Business Research (2018) Vol. 117, pp. 587-595
Closed Access | Times Cited: 686

Showing 1-25 of 686 citing articles:

I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
Muhammad Ashfaq, Jiang Yun, Shubin Yu, et al.
Telematics and Informatics (2020) Vol. 54, pp. 101473-101473
Closed Access | Times Cited: 582
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Computers in Human Behavior (2021) Vol. 122, pp. 106855-106855
Closed Access | Times Cited: 481
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Amon Rapp, Lorenzo Curti, Arianna Boldi
International Journal of Human-Computer Studies (2021) Vol. 151, pp. 102630-102630
Open Access | Times Cited: 396
Personalization in personalized marketing: Trends and ways forward
Shobhana Chandra, Sanjeev Verma, Weng Marc Lim, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 8, pp. 1529-1562
Open Access | Times Cited: 292
Chatbots in retailers’ customer communication: How to measure their acceptance?
Alexandra Rese, Lena Ganster, Daniel Baier
Journal of Retailing and Consumer Services (2020) Vol. 56, pp. 102176-102176
Closed Access | Times Cited: 281
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
Ja‐Shen Chen, Tran-Thien-Y Le, Devina Florence
International Journal of Retail & Distribution Management (2021) Vol. 49, Iss. 11, pp. 1512-1531
Closed Access | Times Cited: 260
How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use
Yang Cheng, Hua Jiang
Journal of Broadcasting & Electronic Media (2020) Vol. 64, Iss. 4, pp. 592-614
Closed Access | Times Cited: 257
Emotional intelligence or artificial intelligence– an employee perspective
Catherine Prentice, Sérgio Dominique‐Ferreira, Xuequn Wang
Journal of Hospitality Marketing & Management (2019) Vol. 29, Iss. 4, pp. 377-403
Open Access | Times Cited: 253
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Catherine Prentice, Sérgio Dominique‐Ferreira, Xuequn Wang
Journal of Hospitality Marketing & Management (2020) Vol. 29, Iss. 7, pp. 739-756
Closed Access | Times Cited: 248
How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue
Wan‐Hsiu Sunny Tsai, Yü Liu, Ching‐Hua Chuan
Journal of Research in Interactive Marketing (2021) Vol. 15, Iss. 3, pp. 460-482
Closed Access | Times Cited: 234
Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts
Yang Cheng, Hua Jiang
Journal of Product & Brand Management (2021) Vol. 31, Iss. 2, pp. 252-264
Closed Access | Times Cited: 232
Enhancing chatbot effectiveness: The role of anthropomorphic conversational styles and time orientation
Rajat Roy, Vik Naidoo
Journal of Business Research (2020) Vol. 126, pp. 23-34
Open Access | Times Cited: 227
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
Meng­meng Song, Xinyu Xing, Yucong Duan, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102900-102900
Closed Access | Times Cited: 206
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Zhang Xiao-ping, Jason Cohen, et al.
Information Processing & Management (2022) Vol. 59, Iss. 3, pp. 102940-102940
Closed Access | Times Cited: 195
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
Berrin Arzu Eren
International Journal of Bank Marketing (2021) Vol. 39, Iss. 2, pp. 294-311
Closed Access | Times Cited: 188
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective
Roberta De Cicco, Susana Costa e Silva, Francesca Romana Alparone
International Journal of Retail & Distribution Management (2020) Vol. 48, Iss. 11, pp. 1213-1233
Open Access | Times Cited: 180
Determinants of Intention to Use ChatGPT for Educational Purposes: Findings from PLS-SEM and fsQCA
Behzad Foroughi, Madugoda Gunaratnege Senali, Mohammad Iranmanesh, et al.
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 17, pp. 4501-4520
Closed Access | Times Cited: 178
Alexa, what do we know about conversational commerce? Insights from a systematic literature review
Weng Marc Lim, Satish Kumar, Sanjeev Verma, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 6, pp. 1129-1155
Closed Access | Times Cited: 173
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
Daniela Castillo, Ana Isabel Canhoto, Emanuel Said
Service Industries Journal (2020) Vol. 41, Iss. 13-14, pp. 900-925
Open Access | Times Cited: 169
What makes you continuously use chatbot services? Evidence from chinese online travel agencies
Lin Li, Kyung Young Lee, Emmanuel Emokpae, et al.
Electronic Markets (2021) Vol. 31, Iss. 3, pp. 575-599
Open Access | Times Cited: 158
Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development
Dung Minh Nguyen, Yen‐Ting Helena Chiu, Huy Duc Le
Sustainability (2021) Vol. 13, Iss. 14, pp. 7625-7625
Open Access | Times Cited: 157
Consumer engagement via interactive artificial intelligence and mixed reality
Eunyoung Sung, Sujin Bae, Dai‐In Danny Han, et al.
International Journal of Information Management (2021) Vol. 60, pp. 102382-102382
Closed Access | Times Cited: 156
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
Hua Jiang, Yang Cheng, Jeongwon Yang, et al.
Computers in Human Behavior (2022) Vol. 134, pp. 107329-107329
Closed Access | Times Cited: 156
Emerging-market consumers’ interactions with banking chatbots
Emmanuel Mogaji, Janarthanan Balakrishnan, Arinze Christian Nwoba, et al.
Telematics and Informatics (2021) Vol. 65, pp. 101711-101711
Closed Access | Times Cited: 155
Understanding the user satisfaction and loyalty of customer service chatbots
Chin‐Lung Hsu, Judy Chuan‐Chuan Lin
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103211-103211
Closed Access | Times Cited: 155
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