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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

An exploration into the practice of online service failure and recovery strategies in the Balkans
Yllka Azemi, Wilson Ozuem, Kerry E. Howell, et al.
Journal of Business Research (2018) Vol. 94, pp. 420-431
Open Access | Times Cited: 76

Showing 1-25 of 76 citing articles:

Fintech investments in European banks: a hybrid IT2 fuzzy multidimensional decision-making approach
Gang Kou, Özlem Olgu Akdeniz, Hasan Dınçer, et al.
Financial Innovation (2021) Vol. 7, Iss. 1
Open Access | Times Cited: 315
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis
Shalini Talwar, Amandeep Dhir, Dilraj Singh, et al.
Journal of Retailing and Consumer Services (2020) Vol. 57, pp. 102197-102197
Open Access | Times Cited: 232
Why wouldn’t green appeal drive purchase intention? Moderation effects of consumption values in the UK and China
Muthu De Silva, Pengji Wang, Adrian T.H. Kuah
Journal of Business Research (2020) Vol. 122, pp. 713-724
Open Access | Times Cited: 102
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1440-1459
Open Access | Times Cited: 96
The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research
Muhammad Naeem, Wilson Ozuem
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102483-102483
Open Access | Times Cited: 85
Marketing bank services to financially vulnerable customers: evidence from an emerging economy
Emmanuel Mogaji, Ogechi Adeola, Robert E. Hinson, et al.
International Journal of Bank Marketing (2021) Vol. 39, Iss. 3, pp. 402-428
Open Access | Times Cited: 83
The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective
Yllka Azemi, Wilson Ozuem, Kerry E. Howell
Psychology and Marketing (2020) Vol. 37, Iss. 4, pp. 564-577
Open Access | Times Cited: 80
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Ghazal Shams, Mohsin Abdur Rehman, Sarminah Samad, et al.
Journal of Financial Services Marketing (2020) Vol. 25, Iss. 1-2, pp. 25-34
Closed Access | Times Cited: 70
Understanding misinformation and rumors that generated panic buying as a social practice during COVID-19 pandemic: evidence from Twitter, YouTube and focus group interviews
Muhammad Naeem, Wilson Ozuem
Information Technology and People (2021) Vol. 35, Iss. 7, pp. 2140-2166
Open Access | Times Cited: 62
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement
Aniruddha Pangarkar, Vibha Arora, Yupal Shukla
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103001-103001
Closed Access | Times Cited: 58
What does phygital really mean? A conceptual introduction to the phygital customer experience (PH-CX) framework
Wided Batat
Journal of Strategic Marketing (2022) Vol. 32, Iss. 8, pp. 1220-1243
Closed Access | Times Cited: 50
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure
Huy Gip, Priyanko Guchait, Ayşın Paşamehmetoğlu, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 64-91
Closed Access | Times Cited: 48
Strategic Knowledge Management in the Digital Age
Maria José Sousa, Álvaro Rocha
Journal of Business Research (2018) Vol. 94, pp. 223-226
Closed Access | Times Cited: 70
A bibliometric investigation of service failure literature and a research agenda
Pantea Fouroudi, Philip J. Kitchen, Reza Marvi, et al.
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2575-2619
Open Access | Times Cited: 61
Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC
George Kofi Amoako, Livingstone Divine Caesar, Robert Kwame Dzogbenuku, et al.
Journal of Hospitality and Tourism Insights (2021) Vol. 6, Iss. 1, pp. 110-130
Closed Access | Times Cited: 45
Online service failure: antecedents, moderators and consequences
Mohd Adil, Mohd Sadiq, Charles Jebarajakirthy, et al.
Journal of Service Theory and Practice (2022) Vol. 32, Iss. 6, pp. 797-842
Closed Access | Times Cited: 35
Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels
Yllka Azemi, Wilson Ozuem, Ria Wiid, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102944-102944
Open Access | Times Cited: 31
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 5
To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers
Amrul Asraf Mohd‐Any, Dilip S. Mutum, Ezlika M. Ghazali, et al.
Journal of Service Theory and Practice (2019) Vol. 29, Iss. 5/6, pp. 661-690
Closed Access | Times Cited: 44
Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis
Ghazal Shams, Raouf Ahmad Rather, Mohsin Abdur Rehman, et al.
International Journal of Culture Tourism and Hospitality Research (2020) Vol. 15, Iss. 2, pp. 266-284
Closed Access | Times Cited: 42
What drives m-banking clients to continue using m-banking services?
Anita Ciunova-Shuleska, Nikolina Palamidovska-Sterjadovska, Jana Prodanova
Journal of Business Research (2021) Vol. 139, pp. 731-739
Closed Access | Times Cited: 33
Understanding Social Motivation in Scan and Go Technology
Muhammad Naeem, Wilson Ozuem
Journal of Computer Information Systems (2025), pp. 1-18
Open Access
The impact of perceived service recovery justice on brand evangelism: the mediating role of customer forgiveness and the moderating role of customer religiosity
Mohamed A. Khashan, Mohamed A. Ghonim, Saleh M. Saleh, et al.
Journal of Islamic marketing (2025)
Closed Access
Exploring justice perceptions in online banking recovery: gender moderation and behavioral outcomes
Attia Abdelkader Ali, Andreia Gabriela Andrei, Felipe Ruiz Moreno, et al.
Journal of Business Economics and Management (2025) Vol. 26, Iss. 1, pp. 164-185
Open Access
Collaborative Classroom-Based Action Research: Master Teachers’ Journey
Charlyn Tomol
(2025) Vol. 34, Iss. 4, pp. 529-541
Open Access
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