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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy
Oriol Iglesias, Stefan Marković, Josep Rialp Criado
Journal of Business Research (2018) Vol. 96, pp. 343-354
Open Access | Times Cited: 359

Showing 1-25 of 359 citing articles:

What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Computers in Human Behavior (2021) Vol. 122, pp. 106855-106855
Closed Access | Times Cited: 481
Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty
Oriol Iglesias, Stefan Marković, Mehdi Bagherzadeh, et al.
Journal of Business Ethics (2018) Vol. 163, Iss. 1, pp. 151-166
Closed Access | Times Cited: 389
Customer experience and commitment in retailing: Does customer age matter?
Imran Khan, Linda D. Hollebeek, Mobin Fatma, et al.
Journal of Retailing and Consumer Services (2020) Vol. 57, pp. 102219-102219
Closed Access | Times Cited: 140
A review of three decades of academic research on brand equity: A bibliometric approach using co-word analysis and bibliographic coupling
Álvaro J. Rojas-Lamorena, Salvador del Barrio‐García, Juan Miguel Alcántara‐Pilar
Journal of Business Research (2021) Vol. 139, pp. 1067-1083
Open Access | Times Cited: 131
Mengukur Kepuasan Pelanggan
Nadia Angraini
Jurnal Administrasi Bisnis. (2023) Vol. 2, Iss. 1, pp. 1-1
Open Access | Times Cited: 122
The customer retail app experience: Implications for customer loyalty
Sebastián Molinillo, Rocío Aguilar-Illescas, Rafael Anaya‐Sánchez, et al.
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102842-102842
Open Access | Times Cited: 119
The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores
Shadma Shahid, Justin Paul, Faheem Gul Gilal, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 7, pp. 1398-1412
Open Access | Times Cited: 101
Immersive interactive technologies and virtual shopping experiences: Differences in consumer perceptions between augmented reality (AR) and virtual reality (VR)
Jung-Hwan Kim, Minjeong Kim, Minjung Park, et al.
Telematics and Informatics (2022) Vol. 77, pp. 101936-101936
Closed Access | Times Cited: 91
Evolving brand boundaries and expectations: looking back on brand equity, brand loyalty, and brand image research to move forward
Denise Linda Parris, Francisco Guzmán
Journal of Product & Brand Management (2022) Vol. 32, Iss. 2, pp. 191-234
Closed Access | Times Cited: 90
Brand engagement and experience in online services
Imran Khan, Linda D. Hollebeek, Mobin Fatma, et al.
Journal of Services Marketing (2019) Vol. 34, Iss. 2, pp. 163-175
Closed Access | Times Cited: 141
Functional brand qualities and perceived value: The mediating role of brand experience and brand personality
Filipe Coelho, Cristela Maia Bairrada, Arnaldo Coelho
Psychology and Marketing (2019) Vol. 37, Iss. 1, pp. 41-55
Open Access | Times Cited: 111
The influence of brand experiences on consumer-based brand equity
R. A. Rodríguez Piña, Álvaro Dias
Journal of Brand Management (2020) Vol. 28, Iss. 2, pp. 99-115
Closed Access | Times Cited: 104
I can’t stop hating you: an anti-brand-community perspective on apple brand hate
Clarinda Rodrigues, Amélia Brandão, Paula Rodrigues
Journal of Product & Brand Management (2020) Vol. 30, Iss. 8, pp. 1115-1133
Open Access | Times Cited: 88
How smart experiences build service loyalty: The importance of consumer love for smart voice assistants
Blanca Hernández Ortega, Ivani Ferreira
Psychology and Marketing (2021) Vol. 38, Iss. 7, pp. 1122-1139
Open Access | Times Cited: 84
Uncovering the roles of retail brand experience and brand love in the apparel industry: Non-linear structural equation modelling approach
Seyed Rajab Nikhashemi, Charles Jebarajakirthy, Khaldoon Nusair
Journal of Retailing and Consumer Services (2019) Vol. 48, pp. 122-135
Closed Access | Times Cited: 82
Cruise brand experience: functional and wellness value creation in tourism business
Jiseon Ahn, Ki‐Joon Back
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 5, pp. 2205-2223
Closed Access | Times Cited: 80
Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust
Fei Hao, Kaye Chon
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 1, pp. 113-134
Open Access | Times Cited: 78
An Assessment of Brand Experience Knowledge Literature: Using Bibliometric Data to Identify Future Research Direction
Dongmei Zha, T.C. Melewar, Pantea Foroudi, et al.
International Journal of Management Reviews (2020) Vol. 22, Iss. 3, pp. 287-317
Closed Access | Times Cited: 76
When does customer CSR perception lead to customer extra-role behaviors? The roles of customer spirituality and emotional brand attachment
Won‐Moo Hur, Tae‐Won Moon, Hanna Kim
Journal of Brand Management (2020) Vol. 27, Iss. 4, pp. 421-437
Closed Access | Times Cited: 71
Online destination brand experience and authenticity: Does individualism-collectivism orientation matter?
Imran Khan, Mobin Fatma
Journal of Destination Marketing & Management (2021) Vol. 20, pp. 100597-100597
Closed Access | Times Cited: 68
Consumer - brand relationship: A brand hate perspective
Sanjit Kumar Roy, Apurv Sharma, Sunny Bose, et al.
Journal of Business Research (2022) Vol. 144, pp. 1293-1304
Closed Access | Times Cited: 65
Role of smart tourism technology in heritage tourism development
Janarthanan Balakrishnan, Yogesh K. Dwivedi, Tegwen Malik, et al.
Journal of Sustainable Tourism (2021) Vol. 31, Iss. 11, pp. 2506-2525
Open Access | Times Cited: 64
How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior
Chin-Ching Yin, Hung-Chang Chiu, Yi‐Ching Hsieh, et al.
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103070-103070
Closed Access | Times Cited: 63
An attention-based view of AI assimilation in public sector organizations: The case of Saudi Arabia
Albandari Alshahrani, Denis Dennehy, Matti Mäntymäki
Government Information Quarterly (2021) Vol. 39, Iss. 4, pp. 101617-101617
Open Access | Times Cited: 61
The Impact of Social Media Marketing Communications on Consumer Response During the COVID-19: Does the Brand Equity of a University Matter?
Ahmad Ibrahim Aljumah, Mohammed T. Nuseir, Muhammad Turki Alshurideh
Studies in systems, decision and control (2021), pp. 367-384
Closed Access | Times Cited: 57
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