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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Duleeep Delpechitre, Lisa L. Beeler-Connelly, Nawar N. Chaker
Journal of Business Research (2018) Vol. 92, pp. 9-24
Closed Access | Times Cited: 119

Showing 1-25 of 119 citing articles:

Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust
Van Thac Dang, Ninh Nguyen, Simon Pervan
Journal of Retailing and Consumer Services (2020) Vol. 55, pp. 102082-102082
Closed Access | Times Cited: 196
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention
Yi Bu, Joy Parkinson, Park Thaichon
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102904-102904
Closed Access | Times Cited: 150
Emotional Intelligence in Understanding and Influencing Consumer Behavior
Muhammad Usman Tariq
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 56-81
Closed Access | Times Cited: 30
A review of customer citizenship behaviors in the service context
Taeshik Gong, Youjae Yi
Service Industries Journal (2019) Vol. 41, Iss. 3-4, pp. 169-199
Closed Access | Times Cited: 118
Understanding emotional customer experience and co-creation behaviours in luxury hotels
Szu‐Hsin Wu, Yuhui Gao
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 11, pp. 4247-4275
Open Access | Times Cited: 102
Together we tango: Value facilitation and customer participation in Airbnb
Yangyang Jiang, M.S. Balaji, Subhash Jha
International Journal of Hospitality Management (2019) Vol. 82, pp. 169-180
Closed Access | Times Cited: 95
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?
Omar S. Itani, Rania El Haddad, Ashish Kalra
Journal of Retailing and Consumer Services (2019) Vol. 53, pp. 101980-101980
Closed Access | Times Cited: 86
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance
Ziad H. Abdelmoety, Sameh Aboul-Dahab, Gomaa Agag
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102796-102796
Open Access | Times Cited: 84
Empathy for service: benefits, unintended consequences, and future research agenda
Liliana L. Bove
Journal of Services Marketing (2019) Vol. 33, Iss. 1, pp. 31-43
Closed Access | Times Cited: 81
Value co-creation: a review of literature and future research agenda
Victor Saha, Praveen Goyal, Charles Jebarajakirthy
Journal of Business and Industrial Marketing (2021) Vol. 37, Iss. 3, pp. 612-628
Closed Access | Times Cited: 72
Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda
Maciej Mitręga, Vojtěch Klézl, Vojtěch Spáčil
Journal of Business Research (2021) Vol. 140, pp. 25-39
Open Access | Times Cited: 64
Examining the relationship between customer bonding, customer participation, and customer satisfaction
Ho‐Taek Yi, Chankoo Yeo, Fortune Edem Amenuvor, et al.
Journal of Retailing and Consumer Services (2021) Vol. 62, pp. 102598-102598
Closed Access | Times Cited: 60
The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?
Ahmed Hassan Abdou, Hossam Shehata, Hassan Marzok Elsayed Mahmoud, et al.
Sustainability (2022) Vol. 14, Iss. 12, pp. 7167-7167
Open Access | Times Cited: 41
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention
Lishan Xie, Canmian Liu, Dongmei Li
International Journal of Hospitality Management (2022) Vol. 106, pp. 103271-103271
Closed Access | Times Cited: 39
Value co-creation research in tourism and hospitality management: A systematic literature review
Surej P. John, Sivakumari Supramaniam
Journal of Hospitality and Tourism Management (2023) Vol. 58, pp. 96-114
Closed Access | Times Cited: 34
Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
Dmitri G. Markovitch, Rusty A. Stough, Dongling Huang
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103847-103847
Closed Access | Times Cited: 14
The influence of tourism destination safety reminder information frame on tourists' safety compliance behavior
Jie Yin, Xingqin Qu, Yensen Ni
Safety Science (2024) Vol. 172, pp. 106422-106422
Closed Access | Times Cited: 8
The role of customer behavior in forming perceived value at restaurants: A multidimensional approach
Eojina Kim, Liang Tang
International Journal of Hospitality Management (2020) Vol. 87, pp. 102511-102511
Closed Access | Times Cited: 60
Can tour leader likability enhance tourist value co-creation behaviors? The role of attachment
Hsiu-Yu Teng, Cheng-Hsien Tsai
Journal of Hospitality and Tourism Management (2020) Vol. 45, pp. 285-294
Closed Access | Times Cited: 54
FACTORS AFFECTING CUSTOMER SATISFACTION IN EATERY BUSINESS – AN EMPIRICAL STUDY FROM BANGLADESH
Subrata Talapatra, Gilberto Santos, Anindya Gaine
International Journal for Quality Research (2022) Vol. 16, Iss. 1, pp. 163-176
Open Access | Times Cited: 34
The intellectual structure of customer experience research in service scholarship: a bibliometric analysis
Hasan Evrim Arıcı, Mehmet Ali Köseoğlu, Alptekin Sökmen
Service Industries Journal (2022) Vol. 42, Iss. 7-8, pp. 514-550
Closed Access | Times Cited: 32
The dynamics of value co‐creation behavior: A systematic review and future research agenda
Shanu Jain, Kavita Sharma, Sarita Devi
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 17
The Future of Research on International Selling and Sales Management
Nawar N. Chaker, Johannes Habel, Kelly Hewett, et al.
Journal of International Marketing (2024) Vol. 32, Iss. 1, pp. 1-14
Open Access | Times Cited: 7
Effects of hotels’ green practices on consumer citizenship behavior
Jianming Wang, Tan Vo‐Thanh, Doğan Gürsoy, et al.
International Journal of Hospitality Management (2024) Vol. 118, pp. 103679-103679
Closed Access | Times Cited: 6
Assessing the influence of financial management practices on organizational performance of small- and medium-scale enterprises
Frank Nana Kweku Otoo
Vilakshan – XIMB Journal of Management (2024) Vol. 21, Iss. 2, pp. 162-188
Open Access | Times Cited: 6
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