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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The role of affective expectations in memory for a service encounter
Elizabeth Cowley, Colin Farrell, Michael Edwardson
Journal of Business Research (2004) Vol. 58, Iss. 10, pp. 1419-1425
Closed Access | Times Cited: 10

Showing 10 citing articles:

Customer experience management: a critical review of an emerging idea
Adrian Palmer
Journal of Services Marketing (2010) Vol. 24, Iss. 3, pp. 196-208
Closed Access | Times Cited: 477
The effects of anticipatory emotions on service satisfaction and behavioral intention
Nicole Koenig‐Lewis, Adrian Palmer
Journal of Services Marketing (2014) Vol. 28, Iss. 6, pp. 437-451
Open Access | Times Cited: 85
Measuring the marginal effect of pro-environmental behaviour: Guided learning and behavioural enhancement
Ding Hooi Ting, Charles Fang Chin Cheng
Journal of Hospitality Leisure Sport & Tourism Education (2016) Vol. 20, pp. 16-26
Closed Access | Times Cited: 32
Role of affective forecasting in customers’ hotel service experiences
Mathieu Lajante, Riadh Ladhari, Elodie Massa
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 3, pp. 1062-1083
Closed Access | Times Cited: 15
How do Service Encounters Impact on Relationship Benefits
Chao‐Hung Wang, Li‐Chang Hsu
International Business Research (2011) Vol. 5, Iss. 1
Open Access | Times Cited: 15
In Search of Value: A Model of Wagering Intentions
Jeremy J. Sierra, Michael R. Hyman
The Journal of Marketing Theory and Practice (2009) Vol. 17, Iss. 3, pp. 235-250
Closed Access | Times Cited: 15
Research note: customer experience management in cruise pre-consumption
Liz Sharples
International Journal of Culture Tourism and Hospitality Research (2019) Vol. 13, Iss. 2, pp. 235-243
Open Access | Times Cited: 8
A study of the influence of individual-level cultural value orientation on the formation of service quality expectations
Veronica Reid
(2011)
Closed Access | Times Cited: 6
PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO GRANDE DO SUL FACULDADE DE ADMINISTRAÇÃO, CONTABILIDADE E ECONOMIA PROGRAMA DE PÓS-GRADUAÇÃO EM ADMINISTRAÇÃO
Fernanda Kersting Gomes
(2014)
Closed Access
Leveraging technology to diminish hostility in service recovery
Pi‐Feng Hsieh, Chien-Chiang Lin
(2009)
Closed Access
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