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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A comparative assessment of sentiment analysis and star ratings for consumer reviews
Sameh Al‐Natour, Ozgur Turetken
International Journal of Information Management (2020) Vol. 54, pp. 102132-102132
Closed Access | Times Cited: 116

Showing 1-25 of 116 citing articles:

Applications of text mining in services management: A systematic literature review
Sunil Kumar, Arpan Kumar Kar, P. Vigneswara Ilavarasan
International Journal of Information Management Data Insights (2021) Vol. 1, Iss. 1, pp. 100008-100008
Open Access | Times Cited: 257
A systematic literature review on machine learning applications for consumer sentiment analysis using online reviews
Praphula Kumar Jain, Rajendra Pamula, Gautam Srivastava
Computer Science Review (2021) Vol. 41, pp. 100413-100413
Open Access | Times Cited: 247
Artificial intelligence in E-Commerce: a bibliometric study and literature review
Ransome Epie Bawack, Samuel Fosso Wamba, Kévin Carillo, et al.
Electronic Markets (2022) Vol. 32, Iss. 1, pp. 297-338
Open Access | Times Cited: 173
Journey of customers in this digital era: Understanding the role of artificial intelligence technologies in user engagement and conversion
Surajit Bag, Gautam Srivastava, Mamoon Al Bashir, et al.
Benchmarking An International Journal (2021) Vol. 29, Iss. 7, pp. 2074-2098
Open Access | Times Cited: 108
Augmented reality filters on social media. Analyzing the drivers of playability based on uses and gratifications theory
Sergio Ibáñez‐Sánchez, Carlos Orús, Carlos Flavián
Psychology and Marketing (2022) Vol. 39, Iss. 3, pp. 559-578
Open Access | Times Cited: 106
Comprehensive review of text-mining applications in finance
Aaryan Gupta, Vinya Dengre, Hamza Abubakar Kheruwala, et al.
Financial Innovation (2020) Vol. 6, Iss. 1
Open Access | Times Cited: 109
Customer expectations in the hotel industry during the COVID-19 pandemic: a global perspective using sentiment analysis
Mihir P. Mehta, Gopal Kumar, M. Ramkumar
Tourism Recreation Research (2021) Vol. 48, Iss. 1, pp. 110-127
Closed Access | Times Cited: 72
A systematic review of applications of natural language processing and future challenges with special emphasis in text-based emotion detection
Sheetal Kusal, Shruti Patil, Jyoti Choudrie, et al.
Artificial Intelligence Review (2023) Vol. 56, Iss. 12, pp. 15129-15215
Closed Access | Times Cited: 31
Understanding customer satisfaction in curated subscription services: Moderating roles of subscription time and information disclosure
Z. G. Li, Xuefeng Zhao, Grace Ou
Information & Management (2023) Vol. 60, Iss. 6, pp. 103834-103834
Closed Access | Times Cited: 23
Higher Education Faculty Perceptions of ChatGPT and the Influencing Factors: A Sentiment Analysis of X
Yoseph Mamo, Helen Crompton, Diane Burke, et al.
TechTrends (2024) Vol. 68, Iss. 3, pp. 520-534
Open Access | Times Cited: 12
Analysis of customer reviews with an improved VADER lexicon classifier
Kousik Barik, Sanjay Misra
Journal Of Big Data (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 9
Different types of COVID-19 misinformation have different emotional valence on Twitter
Marina Charquero‐Ballester, Jessica Gabriele Walter, Ida A. Nissen, et al.
Big Data & Society (2021) Vol. 8, Iss. 2
Open Access | Times Cited: 50
Customer Sentiment Analysis and Prediction of Insurance Products’ Reviews Using Machine Learning Approaches
Md Shamim Hossain, Mst Farjana Rahman
FIIB Business Review (2022) Vol. 12, Iss. 4, pp. 386-402
Closed Access | Times Cited: 35
Multi-lingual opinion mining for social media discourses: an approach using deep learning based hybrid fine-tuned smith algorithm with adam optimizer
Aniket K. Shahade, K. H. Walse, V. M. Thakare, et al.
International Journal of Information Management Data Insights (2023) Vol. 3, Iss. 2, pp. 100182-100182
Open Access | Times Cited: 18
Emotions Matter: A Systematic Review and Meta-Analysis of the Detection and Classification of Students’ Emotions in STEM during Online Learning
Aamir Anwar, Ikram Ur Rehman, Moustafa M. Nasralla, et al.
Education Sciences (2023) Vol. 13, Iss. 9, pp. 914-914
Open Access | Times Cited: 18
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
José Enrique Bigné Alcañiz, Carla Ruíz Mafé, Carmen Pérez Cabañero, et al.
Service Business (2023) Vol. 17, Iss. 1, pp. 281-314
Open Access | Times Cited: 17
The impact of security and privacy perceptions on cryptocurrency app evaluations by users: A text mining study
Ahmad H. Juma’h, Yazan Alnsour, Hasan Kartal
Investment Management and Financial Innovations (2025) Vol. 22, Iss. 1, pp. 173-187
Open Access
Interactivity in online chat: Conversational cues and visual cues in the service recovery process
Yingying Huang, Doğan Gürsoy, Meng Zhang, et al.
International Journal of Information Management (2021) Vol. 60, pp. 102360-102360
Closed Access | Times Cited: 37
Framework for Social Media Analysis Based on Hashtag Research
Ladislav Pilař, Lucie Kvasničková Stanislavská, Roman Kvasnička, et al.
Applied Sciences (2021) Vol. 11, Iss. 8, pp. 3697-3697
Open Access | Times Cited: 36
Consumer recommendation prediction in online reviews using Cuckoo optimized machine learning models
Praphula Kumar Jain, Ephrem Admasu Yekun, Rajendra Pamula, et al.
Computers & Electrical Engineering (2021) Vol. 95, pp. 107397-107397
Closed Access | Times Cited: 35
How Online Incivility Affects Consumer Engagement Behavior on Brands’ Social Media
Jeremy S. Wolter, Todd J. Bacile, Pei Xu
Journal of Service Research (2022) Vol. 26, Iss. 1, pp. 103-119
Closed Access | Times Cited: 26
mHealth Solutions for Mental Health Screening and Diagnosis: A Review of App User Perspectives Using Sentiment and Thematic Analysis
Erin L. Funnell, Benedetta Spadaro, Nayra A Martin-Key, et al.
Frontiers in Psychiatry (2022) Vol. 13
Open Access | Times Cited: 25
What makes a good “guest”: Evidence from Airbnb hosts' reviews
Lan Xue, Xi Yu Leung, Shihan Ma
Annals of Tourism Research (2022) Vol. 95, pp. 103426-103426
Closed Access | Times Cited: 24
Passenger intelligence as a competitive opportunity: unsupervised text analytics for discovering airline-specific insights from online reviews
Sharan Srinivas, Surya Ramachandiran
Annals of Operations Research (2023) Vol. 333, Iss. 2-3, pp. 1045-1075
Closed Access | Times Cited: 15
Going beyond fact-checking to fight health misinformation: A multi-level analysis of the Twitter response to health news stories
Bu Zhong
International Journal of Information Management (2023) Vol. 70, pp. 102626-102626
Closed Access | Times Cited: 14
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