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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
Ghazal Shams, Kawon Kathy Kim, Ka-Eun Kim
International Journal of Hospitality Management (2024) Vol. 120, pp. 103782-103782
Closed Access | Times Cited: 8

Showing 8 citing articles:

Eliciting the Nexus Between Hotel Service Attributes and Customer Advocacy: Moderating Effect of Brand Resonance
Muhammad Haroon Shoukat, Kareem M. Selem, Hossein Olya, et al.
Journal of Quality Assurance in Hospitality & Tourism (2025), pp. 1-26
Closed Access
Recovering customer satisfaction after a chatbot service failure – The effect of gender
Alexandra Rese, Lennart Witthohn
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104257-104257
Open Access
Examining the impact of anthropomorphism and AI-chatbots service quality on online customer flow experience – exploring the moderating role of telepresence
Ali Abdallah Alalwan, Raed Algharabat, Amjad Abu El Samen, et al.
Journal of Consumer Marketing (2025)
Closed Access
Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
Yun Liu, Xingyuan Wang
International Journal of Hospitality Management (2024) Vol. 124, pp. 103951-103951
Closed Access | Times Cited: 3
A Study of the Impact of Artificial Intelligent Services on the Remediation of Business Management Service Failures
Hong Chen, Siying Xiong
Applied Mathematics and Nonlinear Sciences (2024) Vol. 9, Iss. 1
Open Access | Times Cited: 1
Enhancing E-Business Communication with a Hybrid Rule-Based and Extractive-Based Chatbot
Onur Doğan, Ömer Faruk Gürcan
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 1984-1999
Open Access
Language Styles, Recovery Strategies and Users’ Willingness to Forgive in General Artificial Intelligence Service Recovery: A Mixed Study
Dong Lv, Rui Sun, Qiuhua Zhu, et al.
Systems (2024) Vol. 12, Iss. 10, pp. 430-430
Open Access
How Chatbot negative experiences damage consumer-brand relationships in hospitality and tourism? A mixed-method examination
Mudassir Husnain, Qingyu Zhang, Muhammad Usman, et al.
International Journal of Hospitality Management (2024) Vol. 126, pp. 104076-104076
Closed Access
The influence of transparency, anthropomorphism, and positive politeness on chatbots for service recovery in E-health applications
Zuhal ‘Alimul Hadi, Dinda Adriani Siregar, Gitan Sahl Tazakha Wijaya, et al.
Cogent Social Sciences (2024) Vol. 10, Iss. 1
Open Access
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