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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Working with service robots? A systematic literature review of hospitality employees’ perspectives
Jingjing Xu, Aaron Hsiao, Sacha Reid, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103523-103523
Closed Access | Times Cited: 38

Showing 1-25 of 38 citing articles:

Artificial intelligence: an overview of research trends and future directions
Doğan Gürsoy, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 27
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
Chun‐Chu Chen, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 11
How does work autonomy in human-robot collaboration affect hotel employees’ work and health outcomes? Role of job insecurity and person-job fit
Jiamin Li, Ruo-Xi Zhang, Tung‐Ju Wu, et al.
International Journal of Hospitality Management (2023) Vol. 117, pp. 103654-103654
Closed Access | Times Cited: 30
Understanding smart service failure: The case of smart restaurants
IpKin Anthony Wong, Jingwen Huang, Zhiwei Lin
International Journal of Hospitality Management (2024) Vol. 119, pp. 103714-103714
Closed Access | Times Cited: 6
The role of technology in the future of restaurant labor
Faruk Seyitoğlu, Ozan Atsız, Ayşegül Acar
Journal of Hospitality and Tourism Technology (2025)
Closed Access
Machines replace human: The impact of intelligent automation job substitution risk on job tenure and career change among hospitality practitioners
Bocong Yuan, Xinyue Liu
International Journal of Hospitality Management (2025) Vol. 126, pp. 104099-104099
Closed Access
Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda
Araceli Hernández, Minwoo Lee
International Journal of Hospitality Management (2025) Vol. 126, pp. 104092-104092
Closed Access
The Impact of Perceived Experience on Customer Privacy Concerns During AI-Human Interaction: The Chain Mediating Effect of Hedonic Value and Trust
Gang Li, T Wang, Miaomiao Yang, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
Shedding light on new technology: How ambient luminance influences acceptance of AI technologies
Heng Li
International Journal of Hospitality Management (2025) Vol. 127, pp. 104119-104119
Closed Access
Advancements in arena technology: Enhancing customer experience and employee adaptation in the tourism and hospitality industry
Birendra Kishore Roy, Sandilyan Ramanujam Pagaldiviti
Smart Tourism (2023) Vol. 4, Iss. 2, pp. 2330-2330
Open Access | Times Cited: 18
The dark side of robot usage for hotel employees: An uncertainty management perspective
Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
Tourism Management (2024) Vol. 106, pp. 104994-104994
Closed Access | Times Cited: 5
Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model
Tung‐Ju Wu, Ruo-Xi Zhang
International Journal of Hospitality Management (2024) Vol. 123, pp. 103912-103912
Closed Access | Times Cited: 4
Factors affecting innovation resistance of fast-food employees’ usage intention of robots: an integrative perspective
Salman Khan, Shafaqat Mehmood
Journal of Hospitality and Tourism Insights (2024) Vol. 7, Iss. 3, pp. 1456-1474
Closed Access | Times Cited: 3
Artificial intelligence in restaurant businesses: a systematic review on service robots
Ela Oğan
Worldwide Hospitality and Tourism Themes (2024) Vol. 16, Iss. 2, pp. 150-162
Closed Access | Times Cited: 2
Dining out with food allergies: Two decades of evidence calling for enhanced consumer protection
Silvia Fraga Domínguez, Jérémie Théolier, Jennifer Gerdts, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103825-103825
Open Access | Times Cited: 2
Co-creation 5.0: The frontline employee–robot team and firms’ outcomes. The Tin Woodman paradox
Miguel Ángel Moliner Tena, Luis J. Callarisa Fiol, Javier Sánchez, et al.
Journal of Innovation & Knowledge (2024) Vol. 9, Iss. 3, pp. 100534-100534
Open Access | Times Cited: 2
Howdy, Robo-Partner: exploring artificial companionship and its stress-alleviating potential for service employees
Khanh Bao Quang Le, Charles Cayrat
Journal of service management (2024)
Closed Access | Times Cited: 2
Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness
Xiaojing Sheng, Ross Murray, Seth Ketron, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103729-103729
Closed Access | Times Cited: 1
Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy
Ataul Karim Patwary, Md Sazzad Hossain, Trishna G. Mistry, et al.
Journal of Hospitality and Tourism Technology (2024)
Closed Access | Times Cited: 1
AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research
Selim Bakir, Tarik Doğru, Anil Bilgihan, et al.
International Journal of Hospitality Management (2024) Vol. 124, pp. 103973-103973
Closed Access | Times Cited: 1
Robotic dining delight: Unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML
Vinod Sharma, Manohar Kapse, Jeanne Poulose, et al.
Cogent Business & Management (2023) Vol. 10, Iss. 3
Open Access | Times Cited: 3
Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry
Dan Jin
International Journal of Hospitality Management (2024) Vol. 122, pp. 103840-103840
Closed Access
DEVELOPING A COBOTIC MODEL FOR EMPLOYEE AND CUSTOMER ENGAGEMENT
John Habib, Catherine Prentice, Park Thaichon, et al.
Tourism and hospitality industry/Tourism & hospitality industry ... (2024) Vol. 14, pp. 195-203
Closed Access
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels
Xiaoyu Wang, Mengxi Chen, Zhiyan Wang, et al.
Journal of Hospitality and Tourism Technology (2024) Vol. 15, Iss. 5, pp. 862-877
Closed Access
SOEs Top Management Perspectives on Key Leadership Behaviors of Millennial Leadership: A Thematic Analysis
Bently Nevada Tobing, Donald Crestofel Lantu, Henndy Ginting, et al.
Qubahan Academic Journal (2024) Vol. 4, Iss. 3, pp. 82-99
Open Access
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