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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework
Ching‐Fu Chen, V.G. Girish
International Journal of Hospitality Management (2023) Vol. 111, pp. 103482-103482
Closed Access | Times Cited: 32

Showing 1-25 of 32 citing articles:

The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Zhenzhen Lu, Qingfei Min, Lintong Jiang, et al.
International Journal of Information Management (2024) Vol. 76, pp. 102767-102767
Closed Access | Times Cited: 11
Digital marketing innovation and industrial marketing: evidence from restaurants' service robots
Edward C.S. Ku
Asia Pacific Journal of Marketing and Logistics (2024) Vol. 36, Iss. 11, pp. 3099-3117
Closed Access | Times Cited: 5
Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings?
Jinkyung Jenny Kim, Seongseop Kim, Zemenu Amare Ayalew, et al.
International Journal of Hospitality Management (2025) Vol. 128, pp. 104199-104199
Closed Access
Integrating the critical concepts of sustainability to predict sustainable behavior – the moderating role of information seeking
Tai‐Yi Yu, Chih‐Hsing Liu, Jeou‐Shyan Horng, et al.
Marketing Intelligence & Planning (2025)
Closed Access
The importance of information quality according to the type of employee in the airline industry: Robot versus human
Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young Choe, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103537-103537
Closed Access | Times Cited: 13
An empirical investigation of users' switching intention to public service robots: From the perspective of PPM framework
Tao Chen, Siqi Li, Zhongping Zeng, et al.
Government Information Quarterly (2024) Vol. 41, Iss. 2, pp. 101933-101933
Closed Access | Times Cited: 4
Exploring customer perceptions of food delivery robots: a value-based model of perceived value, satisfaction, and their impact on behavioral intentions and word-of-mouth
Chanmi Hong, Hayeon Choi, Eun-Kyong Choi, et al.
Journal of Hospitality Marketing & Management (2025), pp. 1-23
Closed Access
Information trust and its outcomes in the airline industry: The type of service providers as a moderator
Jinsoo Hwang, Jungsun Kim, Kyuhyeon Joo, et al.
Journal of Air Transport Management (2025) Vol. 124, pp. 102763-102763
Closed Access
Individual-, task-, and technology-fit perspective of autonomous delivery robots confirmation and adoption in smart cities
Le Yi Koh, Kum Fai Yuen
International Journal of Hospitality Management (2025) Vol. 128, pp. 104182-104182
Closed Access
Linking customer mindsets, brand engagement, and citizenship behavior: the moderating role of brand trust
Suhaib Ahmed Soomro, Şerife Zihni Eyüpoğlu, Fayaz Ali
Journal of Product & Brand Management (2024) Vol. 33, Iss. 3, pp. 385-396
Closed Access | Times Cited: 3
Artificial intelligence in restaurant businesses: a systematic review on service robots
Ela Oğan
Worldwide Hospitality and Tourism Themes (2024) Vol. 16, Iss. 2, pp. 150-162
Closed Access | Times Cited: 3
Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention
Chih‐Hsing Liu, Sheng-Fang Chou, Ho Tran Vu
Total Quality Management & Business Excellence (2024) Vol. 35, Iss. 13-14, pp. 1509-1541
Closed Access | Times Cited: 3
Value formation in AI-integrated service system: review and implications on hospitality and tourism research
Katsy J. Lin, Ke Zhang, Sirong Chen, et al.
Service Industries Journal (2024), pp. 1-22
Closed Access | Times Cited: 3
It’s better than nothing: The influence of service failures on user reusage intention in AI chatbot
J. Zhang, Xinyuan Lu, Wenqing Zheng, et al.
Electronic Commerce Research and Applications (2024) Vol. 67, pp. 101421-101421
Closed Access | Times Cited: 2
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants
Lu Lu, Meichen Hua, Xiaoyang Sun, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103879-103879
Closed Access | Times Cited: 2
Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches
Sooyoung Choi, Chanhee Moon, Keunjae Lee, et al.
Sustainability (2024) Vol. 16, Iss. 20, pp. 8958-8958
Open Access | Times Cited: 2
Multiple Effects of Agricultural Cultural Heritage Identity on Residents’ Value Co-Creation—A Host–Guest Interaction Perspective on Tea Culture Tourism in China
Youcheng Chen, Yu‐Ting Lin, Xinwei Su, et al.
Agriculture (2024) Vol. 15, Iss. 1, pp. 57-57
Open Access | Times Cited: 2
Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry
Dan Jin
International Journal of Hospitality Management (2024) Vol. 122, pp. 103840-103840
Closed Access | Times Cited: 1
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Mengni Fu, Barry J. Fraser, Charles Arcodia
International Journal of Hospitality Management (2024) Vol. 122, pp. 103885-103885
Open Access | Times Cited: 1
Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry?
Jinsoo Hwang, Ja Young Choe, Kyuhyeon Joo, et al.
Technology Analysis and Strategic Management (2024), pp. 1-15
Closed Access | Times Cited: 1
The Impact of Robotic Gastronomic Experiences on Customer Value, Delight and Loyalty in Service-Robot Restaurants
Faizan Ali, Osman Seraceddin Sesliokuyucu, Kashif Ali Khan, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-13
Closed Access | Times Cited: 1
Mapping the Theory of Consumption Values: A Systematic Review Using the TCCM Approach
Chandni Sharma, Shiksha Kushwah
Journal of Consumer Behaviour (2024)
Closed Access | Times Cited: 1
What is a cool restaurant? Understanding, measuring, and leveraging coolness for restaurants
Francisco Barbosa Escobar, Florian Köck, A. George Assaf
Tourism Management (2024) Vol. 108, pp. 105116-105116
Closed Access | Times Cited: 1
How perceived coolness and wow affect customer engagement: the role of self-image congruity
Li-Ling Liu, Hsiu-Yu Teng
Journal of Hospitality and Tourism Insights (2023) Vol. 7, Iss. 5, pp. 2844-2861
Closed Access | Times Cited: 2
How service quality affects consumer revisit behavior in chain restaurants: Lessons from COVID-19
Chih‐Hsing Liu, Maria Carmen B. Lapuz, Bernard Gan
International Journal of Hospitality Management (2024) Vol. 121, pp. 103774-103774
Closed Access
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