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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective
Lishan Xie, Shaohui Lei
International Journal of Hospitality Management (2022) Vol. 107, pp. 103312-103312
Closed Access | Times Cited: 54

Showing 1-25 of 54 citing articles:

What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective
Hong Chuong Pham, Cong Doanh Duong, Giang Khanh Huyen Nguyen
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103758-103758
Closed Access | Times Cited: 57
Creepy vs. cool: Switching from human staff to service robots in the hospitality industry
Sung‐Eun Kang, Chulmo Koo, Namho Chung
International Journal of Hospitality Management (2023) Vol. 111, pp. 103479-103479
Closed Access | Times Cited: 46
Past, present, and future of avatar marketing: A systematic literature review and future research agenda
Marianny Jessica de Brito Silva, Patrícia de Oliveira Campos
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 1, pp. 100045-100045
Open Access | Times Cited: 16
Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots
Soobin Seo, Xianmei Wu, Jihee Choi
International Journal of Hospitality Management (2024) Vol. 119, pp. 103723-103723
Closed Access | Times Cited: 15
How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model
Yuguang Xie, Kèyù Zhü, Peiyu Zhou, et al.
Computers in Human Behavior (2023) Vol. 148, pp. 107878-107878
Closed Access | Times Cited: 34
The adoption of social robots in service operations: A comprehensive review
Laxmi Pandit Vishwakarma, Rajesh Kumar Singh, Ruchi Mishra, et al.
Technology in Society (2023) Vol. 76, pp. 102441-102441
Closed Access | Times Cited: 23
Out of the way, human! Understanding post-adoption of last-mile delivery robots
Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123242-123242
Open Access | Times Cited: 13
The AI empathy effect: a mechanism of emotional contagion
Weifang Liu, Shan Zhang, Tingting Zhang, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 703-734
Closed Access | Times Cited: 13
When powerful artificial intelligence backfires
Saleh Shuqair, Diego Costa Pinto, Caroline Lancelot Miltgen, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103778-103778
Open Access | Times Cited: 8
To whom does service robot anthropomorphism appeal? The roles of customer social context, power, and perceived social connectedness
Bin Wang, Yao Han, Fengyuan Xie, et al.
Service Industries Journal (2025), pp. 1-34
Closed Access | Times Cited: 1
Anthropomorphism and consumer behaviour: A SPAR‐4‐SLR protocol compliant hybrid review
Fateh Mohd Khan, Mohammad Anas, S.M. Fatah Uddin
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 21
The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention
Xiaoxin Liu, Cheng‐Yue Yin, Meng-Ran Li
International Journal of Hospitality Management (2024) Vol. 122, pp. 103819-103819
Closed Access | Times Cited: 6
Artificial intelligence features and their service outcomes: a meta-analysis
Minglong Li, Xiaoyang Sun, Meichen Hua, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-26
Closed Access | Times Cited: 6
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism
Fachri Eka Saputra, Dimitrios Buhalis, Marcjanna M. Augustyn, et al.
Journal of Hospitality and Tourism Technology (2024) Vol. 15, Iss. 5, pp. 790-807
Closed Access | Times Cited: 6
Aligning (In)Congruent Chatbot–Employee Empathic Responses with Service-Recovery Contexts for Customer Retention
Hua Fan, Bing Han, Wangshuai Wang
Journal of Travel Research (2023) Vol. 63, Iss. 8, pp. 1870-1893
Closed Access | Times Cited: 15
Communicate like humans? Anthropomorphism and hotel consumers’ willingness to pay a premium price
Fangxuan Li, Qianqian Su, Jiantao Guan, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 482-492
Open Access | Times Cited: 14
A contingency-based approach to service robot design: Role of robot capabilities and personalities
M.S. Balaji, Priyanka Sharma, Yangyang Jiang, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123257-123257
Open Access | Times Cited: 5
How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?
Yihao Yang, Ming Chi, Xinhua Bi, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103857-103857
Closed Access | Times Cited: 5
User avoidance behavior in pharmaceutical e-commerce intelligent customer service: a stressor-strain-outcome perspective
Jing Jia, Lu Chen, Chengzhen Wu, et al.
Frontiers in Psychology (2025) Vol. 16
Open Access
Exploring customer perceptions of food delivery robots: a value-based model of perceived value, satisfaction, and their impact on behavioral intentions and word-of-mouth
Chanmi Hong, Hayeon Choi, Eun-Kyong Choi, et al.
Journal of Hospitality Marketing & Management (2025), pp. 1-23
Closed Access
Conceptualization of privacy concerns and their influence on consumers’ resistance to AI-based recommender systems in e-commerce
Ting Chen, Fuzhen Liu, Xiao‐Liang Shen, et al.
Industrial Management & Data Systems (2025)
Closed Access
Explore the anthropomorphism of service bots in tourism: A MASEM analysis based on stereotype content model
F. Zhang, Zihan Zhou, Dongfang Sheng
Current Issues in Tourism (2025), pp. 1-21
Closed Access
Understanding the critical antecedents of employee–service robot collaboration: an investigation with the protection motivation theory
Veland Ramadani, Barış Armutçu, Ahmet Tan
The Bottom Line Managing Library Finances (2025)
Closed Access
How to calculate privacy: privacy concerns and service robots’ use intention in hospitality
Bo Song, Hongda Xu, Wenna Hu, et al.
Current Issues in Tourism (2023) Vol. 27, Iss. 21, pp. 3401-3417
Closed Access | Times Cited: 12
Trust in service robot: the role of appearance anthropomorphism
Min Qin, Shuqin Li, Wei Zhu, et al.
Current Issues in Tourism (2023), pp. 1-19
Closed Access | Times Cited: 12
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