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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

When employees fight back: Investigating how customer incivility and procedural injustice can impel employee retaliation
Suk Ha Grace Chan, Zhiwei Lin, IpKin Anthony Wong, et al.
International Journal of Hospitality Management (2022) Vol. 107, pp. 103308-103308
Closed Access | Times Cited: 18

Showing 18 citing articles:

The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction
Bo Pu, Wenyuan Sang, Siyu Ji, et al.
International Journal of Hospitality Management (2023) Vol. 118, pp. 103665-103665
Closed Access | Times Cited: 27
Mistreatment of nurses by patients and its impact on their caring behaviors: The roles of psychological detachment and supervisor positive gossip
Mohamed Ali Zoromba, Ali D. Abousoliman, Abeer Zakaria, et al.
International Nursing Review (2024)
Closed Access | Times Cited: 7
Customer incivility and frontline employee job performance: a moderated mediation analysis of PsyCap and emotional exhaustion
Afreen Khanam, Sheema Tarab
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 3
Measuring customer aggression: Scale development and validation
Gary Mortimer, Shasha Wang, María Lucila Osorio
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103348-103348
Open Access | Times Cited: 7
When patrons become perpetrators: Examining the negative effects of customer incivility for Hospitality employees
Shalini Srivastav, Poornima Madan, Ebtesam Abdullah Alzeiby, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103867-103867
Closed Access | Times Cited: 2
High-performance work systems in job demands-resources theory: Implications for employee burnout and quality of life
Daniel Dorta Afonso, Laura Romero‐Domínguez
International Journal of Hospitality Management (2024) Vol. 126, pp. 104066-104066
Open Access | Times Cited: 2
Workplace Favoritism and Workforce Sustainability: An Analysis of Employees’ Well-Being
Taiwo Temitope Lasisi, Constanţa Enea, Kayode Kolawole Eluwole
Sustainability (2022) Vol. 14, Iss. 22, pp. 14991-14991
Open Access | Times Cited: 9
Customer incivility's antecedents and outcomes: a case study of Vietnamese restaurants and hotels
Bang Nguyen‐Viet, Phuc Nguyen My
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 1
The role of social support on frontline employees’ revenge motivation in customer incivility: a case study of the banking industry in an emerging market
Bang Nguyen‐Viet, Phuc My Nguyen
Current Psychology (2024) Vol. 43, Iss. 34, pp. 27377-27392
Closed Access | Times Cited: 1
Losing the meaning of being a socially responsible service worker: Moderating effects of customer and coworker incivility
Wook‐Hee Choi, Se‐Hyung Oh, Kihyon Kim, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 420-430
Closed Access | Times Cited: 3
Can I do My Job in Peace? Hotel Employees’ Wellbeing in the Face of Sexual Harassment Awareness and Organizational Commitment
Ade Oriade, Adesola Osinaike, Adenike D. Adebayo
Journal of Travel Research (2023) Vol. 63, Iss. 8, pp. 2005-2022
Open Access | Times Cited: 2
Abusive supervision in public service organisations: investigating the moderating effect of attribution styles
Abdul Kadir, Hillman Wirawan, Rudi Salam, et al.
Asia Pacific Journal of Public Administration (2023) Vol. 46, Iss. 2, pp. 184-209
Closed Access | Times Cited: 2
Peer-aggressive humor and cyberbullying among Chinese and American university students: mediating and moderating roles of frustration and peer norms
Hong Zhu, Siqi Hu, Zhizai Dai
Studies in Higher Education (2024) Vol. 49, Iss. 12, pp. 2723-2739
Closed Access
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses
Bongki Woo, Kawon Kim
Cornell Hospitality Quarterly (2024)
Open Access
No More the Nice Guy: Coping with Abusive Supervision through Service Sabotage Behaviours
Shalini Srivastava, Pragya Gupta, Mamta Mohapatra
Global Business Review (2024)
Closed Access
Delving into preschool teachers’ revenge – a mediated-moderated model that explores the deeper nuances of hot and cold revenge among preschool teachers
Yariv Itzkovich
Current Psychology (2024) Vol. 43, Iss. 43, pp. 33323-33337
Open Access
Too-much-of-a-good-thing? Is employee engagement always constructive and disengagement always destructive?
Amanda S. Davis, Béatrice van der Heijden
Management Decision (2024) Vol. 62, Iss. 6, pp. 1950-1976
Closed Access
Unraveling the customer orientation paradox
Hyunghwa Oh, WooMi Jo, Jinok Susanna Kim, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access
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