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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study
Paulo Rita, Ricardo F. Ramos, María Teresa Borges Tiago, et al.
International Journal of Hospitality Management (2022) Vol. 104, pp. 103245-103245
Open Access | Times Cited: 63

Showing 1-25 of 63 citing articles:

Houston, we have a problem!: The use of ChatGPT in responding to customer complaints
Erdoğan Koç, Sercan HATİPOĞLU, Oğuzhan KIVRAK, et al.
Technology in Society (2023) Vol. 74, pp. 102333-102333
Closed Access | Times Cited: 58
Global Research Trends in Consumer Behavior and Sustainability in E-Commerce: A Bibliometric Analysis of the Knowledge Structure
Paulo Rita, Ricardo F. Ramos
Sustainability (2022) Vol. 14, Iss. 15, pp. 9455-9455
Open Access | Times Cited: 59
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions
Mark Anthony Camilleri, Raffaele Filieri
International Journal of Hospitality Management (2023) Vol. 114, pp. 103575-103575
Open Access | Times Cited: 35
Airline environmental sustainability actions and CSR impact on customer behavior
Inês Galhoz, Ricardo F. Ramos, Rui Biscaia
Research in Transportation Business & Management (2024) Vol. 53, pp. 101111-101111
Open Access | Times Cited: 8
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Francisco Costa Pereira, Joana Martinho Costa, Ricardo F. Ramos, et al.
Journal of Air Transport Management (2023) Vol. 112, pp. 102441-102441
Open Access | Times Cited: 17
Customer satisfaction in the pet food subscription-based online services
DIOGO ANTÔNIO VIEIRA LIMA, Ricardo F. Ramos, Pedro Miguel Oliveira
Electronic Commerce Research (2024) Vol. 24, Iss. 2, pp. 745-769
Open Access | Times Cited: 6
Co-creation dynamics in tourism and hospitality: a horizon 2050 paper
María Teresa Borges Tiago, Sónia Avelar
Tourism Review (2025)
Closed Access
The impact of COVID-19 on tourism: Analysis of online reviews in the airlines sector
Paulo Rita, Sérgio Moro, Gabriel Matheus Barbosa Cavalcanti
Journal of Air Transport Management (2022) Vol. 104, pp. 102277-102277
Open Access | Times Cited: 23
Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review
Wajdy Omran, Ricardo F. Ramos, Beatriz Casais
Journal of Hospitality and Tourism Technology (2023) Vol. 15, Iss. 4, pp. 497-518
Open Access | Times Cited: 15
The relationship between attribute performance and customer satisfaction: An interpretable machine learning approach
Jie Wang, Jing Wu, Shaolong Sun, et al.
Data Science and Management (2024) Vol. 7, Iss. 3, pp. 164-180
Open Access | Times Cited: 4
Exploring the diversity of emotion in hospitality and tourism from big data: a novel sentiment dictionary
Yunyun Yu, Jiaqi Chen, Fuad Mehraliyev, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4237-4257
Closed Access | Times Cited: 4
CEOs’ and Directors’ perspective towards environmental sustainability and climate change
Mariana Barbedo, Paulo Rita, Ricardo F. Ramos
Journal of Cleaner Production (2025), pp. 145143-145143
Open Access
Service Quality in Porto’s Hotels: A Comprehensive Analysis of Customer Reviews on TripAdvisor
Elaine Scalabrini, Jéssica Ferreira, Nuno Moutinho
Communications in computer and information science (2025), pp. 388-396
Closed Access
Mining online hotel reviews using big data and machine learning: An empirical study from an emerging country
Le Thi My Hanh, Thuy-An Phan-Thi, Binh T. Nguyen, et al.
Annals of Tourism Research Empirical Insights (2025) Vol. 6, Iss. 1, pp. 100170-100170
Closed Access
Exploring the intersections of Tourism and Hospitality: A review and research agenda
Paulo Rita, Ricardo F. Ramos, Sérgio Moro
Tourism & Management Studies (2024) Vol. 20, Iss. 4, pp. 27-45
Open Access | Times Cited: 3
‘Apparent’ and actual hotel scores under Booking.com new reviewing system
Veronica Leoni, David Boto‐García
International Journal of Hospitality Management (2023) Vol. 111, pp. 103493-103493
Open Access | Times Cited: 10
The joint effect of online reviews and manager responses in driving company ratings
Nina Krey, Shuang Wu, Shih‐Hui Hsiao, et al.
Tourism Management Perspectives (2024) Vol. 50, pp. 101215-101215
Closed Access | Times Cited: 3
Penerapan Metode CRISP-DM dalam Klasifikasi Data Ulasan Pengunjung Destinasi Danau Toba Menggunakan Algoritma Naïve Bayes Classifier (NBC) dan Decision Tree (DT)
Yerik Afrianto Singgalen
JURNAL MEDIA INFORMATIKA BUDIDARMA (2023) Vol. 7, Iss. 3, pp. 1551-1551
Open Access | Times Cited: 8
Transformed landscapes, tourist sentiments: the place making narrative of a luxury heritage hotel in Singapore
K. Thirumaran, Zohre Mohammadi, Simona Azzali, et al.
Journal of Heritage Tourism (2023) Vol. 18, Iss. 2, pp. 243-264
Open Access | Times Cited: 7
Restaurant containment measures and perceived service quality: implications for future pandemics
Paulo Ribeiro, Ricardo F. Ramos, Sérgio Moro
Consumer Behavior in Tourism and Hospitality (2023) Vol. 19, Iss. 1, pp. 116-130
Open Access | Times Cited: 7
Enhancing Guest Experience and Operations Efficiency in Homestays Through Artificial Intelligence: A Conceptual Framework
Rajeev Semwal, Anil Jakhar, Suman Avdhesh Yadav, et al.
(2023), pp. 2163-2169
Closed Access | Times Cited: 7
‘ From fail to prevail ’ : How a salesperson’s communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Jieqiong Luo, Je Eun Yoo, Jeong Eun Park
Journal of Global Scholars of Marketing Science (2024) Vol. 34, Iss. 2, pp. 231-252
Closed Access | Times Cited: 2
The nature of electronic complaints about dark tourism destinations: a machine learning approach
Raksmey Sann, Pei‐Chun Lai, Shu‐Yi Liaw, et al.
Journal of Heritage Tourism (2024), pp. 1-23
Closed Access | Times Cited: 2
Exploring housing quality perception and attitude groups through annoyance on vertical public-housing: online user review: case study—apartment in Bandung City, Indonesia
Amelia Tri Widya, Hanson Endra Kusuma, Hanifatul Azha Lubis
Journal of Housing and the Built Environment (2023) Vol. 38, Iss. 3, pp. 1651-1688
Closed Access | Times Cited: 6
The theory-practice research gains from big data: evidence from hospitality loyalty programs
Paulo Rita, María Teresa Borges Tiago, Joana Caetano
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 12, pp. 4486-4501
Open Access | Times Cited: 5
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