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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Does customer mistreatment hinder employees from going the extra mile? The mixed blessing of being conscientious
Haibo Wang, Ying Zhu, Yongyi Liang, et al.
International Journal of Hospitality Management (2022) Vol. 102, pp. 103155-103155
Closed Access | Times Cited: 21

Showing 21 citing articles:

Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers’ uncivil behavior?
Arpita Agnihotri, Saurabh Bhattacharya, Suraksha Gupta
Journal of Business Research (2023) Vol. 165, pp. 114027-114027
Open Access | Times Cited: 12
The customer is often wrong: Investigating the influence of customer failures and apologies on frontline service employee well‐being
Nichola Robertson, Jeffrey Rotman, Lisa McQuilken, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 4, pp. 825-844
Open Access | Times Cited: 11
How observed customer mistreatment of supervisors affects employees’ service sabotage: A cross-cultural examination from the deontic justice theory
Jiang Wen, Cass Shum, Hyounae Min, et al.
International Journal of Hospitality Management (2023) Vol. 110, pp. 103452-103452
Closed Access | Times Cited: 10
How and when to activate hospitality employees’ organizational citizenship behavior for the environment in South Korea and Vietnam
Trong Tuan Luu
Journal of Sustainable Tourism (2022) Vol. 32, Iss. 1, pp. 151-183
Closed Access | Times Cited: 17
Does workplace incivility affect travel agency performance through innovation, organizational citizenship behaviors, and organizational commitment?
Bassam Samir Al‐Romeedy, Shaymaa Abdul-Wahab El-Sisi
Tourism Review (2023) Vol. 79, Iss. 8, pp. 1474-1491
Closed Access | Times Cited: 9
Linking customer mistreatment to employees’ helping behaviour: a self-efficacy perspective of autonomous and dependent helping
Haibo Wu, Mengsang Chen, Xiaohui Wang
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 10, pp. 3681-3702
Closed Access | Times Cited: 7
The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors
Xinyuan Zhao, Fujin Wang, Anna S. Mattila, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 2
Their bad experiences make me think twice: Customer‐to‐colleague incivility, self‐reflection, and improved service delivery
Wenyang Gao, Qingxiong Weng, Anastasiia Popelnukha, et al.
Applied Psychology (2024) Vol. 73, Iss. 4, pp. 2047-2076
Closed Access | Times Cited: 2
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
Kangcheol Lee, Taeshik Gong
Journal of Services Marketing (2023) Vol. 38, Iss. 3, pp. 252-271
Closed Access | Times Cited: 6
To voice or not to voice? Employee caring practice, employee gratitude, and positive reciprocity norm in the hospitality industry
Bing Liu, Fengyu Li, Zhaopeng Liu, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103571-103571
Closed Access | Times Cited: 5
Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry
Dan Jin
International Journal of Hospitality Management (2024) Vol. 122, pp. 103840-103840
Closed Access | Times Cited: 1
Seeing the big picture during the COVID-19 pandemic: the spillover effects of visionary leadership on employees’ work-to-family conflict
Haibo Wang, Huiying Zhang, Jun Xie, et al.
Current Psychology (2022) Vol. 43, Iss. 16, pp. 14909-14920
Open Access | Times Cited: 6
Professionally phubbed: a mixed-method experiment measuring the effects of phone snubbing behaviour during a job interview
Carli Ochs, Astride Jaunin, Nathalie Kosnowski, et al.
Research Square (Research Square) (2024)
Open Access
Professionally phubbed: a mixed-method experiment measuring the effects of phone snubbing behaviour during a job interview
Carli Ochs, Astride Jaunin, Nathalie Kosnowski, et al.
Research Square (Research Square) (2024)
Open Access
Is being intrinsically motivated a mixed blessing? The differential effects of daily intrinsic motivation on employee functioning
Haibo Wu, Haibo Wang
Tourism Management (2024) Vol. 107, pp. 105073-105073
Closed Access
Enhancing customer civility: Integrating civility climate behaviors and self-service technology
Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah
Tourism and Hospitality Research (2024)
Closed Access
The self-distancing perspective of daily customer mistreatment and employee service behaviors
Dewen Liu, Chunyang Zhou, Yurui Wu
Journal of Hospitality and Tourism Management (2024) Vol. 61, pp. 328-337
Closed Access
What the Phub? Consequences of Phone Snubbing Behavior at Work: A Mixed-Method Experiment
Carli Ochs, Astride Jaunin, Nathalie Kosnowski, et al.
(2023)
Open Access | Times Cited: 1
What the Phub? Consequences of phone snubbing behavior at work: a mixed-method experiment
Carli Ochs, Astride Jaunin, Nathalie Kosnowski, et al.
Research Square (Research Square) (2022)
Open Access | Times Cited: 1
Navigating Unpleasant Interactions: The Influence of Customer Mistreatment on Hospitality Employee Responses Employing Mindfulness as a Moderator
Jie Yin, Yensen Ni, Yangchu Fan, et al.
Sustainability (2023) Vol. 15, Iss. 19, pp. 14288-14288
Open Access
The Implications of Homogeneous Responses in Customer Service Operations
Jitsama Tanlamai, Warut Khern-am-nuai, Wreetabrata Kar, et al.
SSRN Electronic Journal (2023)
Closed Access
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