OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Examining the influence of linguistic characteristics of online managerial response on return customers’ change in satisfaction with hotels
Xun Xu, Yabing Zhao
International Journal of Hospitality Management (2022) Vol. 102, pp. 103146-103146
Closed Access | Times Cited: 22
Xun Xu, Yabing Zhao
International Journal of Hospitality Management (2022) Vol. 102, pp. 103146-103146
Closed Access | Times Cited: 22
Showing 22 citing articles:
Utilizing AI to manage rapport: ERNIE Bot’s interpersonal strategies to respond to negative hotel reviews
Dongheng Yang, Ping Liu
Lingua (2025) Vol. 315, pp. 103874-103874
Closed Access
Dongheng Yang, Ping Liu
Lingua (2025) Vol. 315, pp. 103874-103874
Closed Access
An Analysis of Customer Textual Reviews and Satisfaction at Luxury Hotels in Singapore’s Marina Bay Area (SG-Clean-Certified Hotels)
Narariya Dita Handani, Angellie Williady, Hak‐Seon Kim
Sustainability (2022) Vol. 14, Iss. 15, pp. 9382-9382
Open Access | Times Cited: 19
Narariya Dita Handani, Angellie Williady, Hak‐Seon Kim
Sustainability (2022) Vol. 14, Iss. 15, pp. 9382-9382
Open Access | Times Cited: 19
The impact of electronic word-of-mouth on patients’ choices in online health communities: A cross-media perspective
Wei Shan, Jiaxuan Wang, Xiaoxiao Shi, et al.
Journal of Business Research (2023) Vol. 173, pp. 114404-114404
Closed Access | Times Cited: 11
Wei Shan, Jiaxuan Wang, Xiaoxiao Shi, et al.
Journal of Business Research (2023) Vol. 173, pp. 114404-114404
Closed Access | Times Cited: 11
The Paradox of Positivity: How Overly Positive Responses by Hosts Can Backfire on Peer-to-Peer Rental Platforms
Sai Liang, Danmeng Wu, Ziru Li, et al.
Journal of Travel Research (2024)
Closed Access | Times Cited: 4
Sai Liang, Danmeng Wu, Ziru Li, et al.
Journal of Travel Research (2024)
Closed Access | Times Cited: 4
Text Analysis in Tourism and Hospitality: A Comprehensive Review
Jian-Wu Bi, Xue-Er Zhu, Tianyu Han
Journal of Travel Research (2024) Vol. 63, Iss. 8, pp. 1847-1869
Closed Access | Times Cited: 4
Jian-Wu Bi, Xue-Er Zhu, Tianyu Han
Journal of Travel Research (2024) Vol. 63, Iss. 8, pp. 1847-1869
Closed Access | Times Cited: 4
Generative AI vs. humans in online hotel review management: A Task-Technology Fit perspective
Huihui Zhang, Zheng Xiang, F. Zach
Tourism Management (2025) Vol. 110, pp. 105187-105187
Closed Access
Huihui Zhang, Zheng Xiang, F. Zach
Tourism Management (2025) Vol. 110, pp. 105187-105187
Closed Access
Examining between-website bias in online physician platforms: an empirical investigation based on patient reviews
Kun Feng, Qiang Yang, Z Wang
Kybernetes (2025)
Closed Access
Kun Feng, Qiang Yang, Z Wang
Kybernetes (2025)
Closed Access
Enhancing the interaction between guests and hotel managers: The value of guest-generated titles
C. Xu, Guangyu Wang, Juan Luis Nicolau, et al.
Tourism Management (2025) Vol. 110, pp. 105201-105201
Closed Access
C. Xu, Guangyu Wang, Juan Luis Nicolau, et al.
Tourism Management (2025) Vol. 110, pp. 105201-105201
Closed Access
Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses
Xun Xu, Yiru Wang, Qingyun Zhu, et al.
International Journal of Information Management (2023) Vol. 75, pp. 102733-102733
Closed Access | Times Cited: 10
Xun Xu, Yiru Wang, Qingyun Zhu, et al.
International Journal of Information Management (2023) Vol. 75, pp. 102733-102733
Closed Access | Times Cited: 10
But it was supposed to be healthy! How expected and actual nutritional value affect the content and linguistic characteristics of online reviews for food products
Yiru Wang, Xun Xu, Christina A. Kuchmaner, et al.
Journal of Consumer Psychology (2023) Vol. 33, Iss. 4, pp. 743-761
Closed Access | Times Cited: 7
Yiru Wang, Xun Xu, Christina A. Kuchmaner, et al.
Journal of Consumer Psychology (2023) Vol. 33, Iss. 4, pp. 743-761
Closed Access | Times Cited: 7
Trust in managerial response offsets negative review
Yerin Yhee, Hyemin Kim, Jungkeun Kim, et al.
Annals of Tourism Research (2023) Vol. 102, pp. 103641-103641
Closed Access | Times Cited: 7
Yerin Yhee, Hyemin Kim, Jungkeun Kim, et al.
Annals of Tourism Research (2023) Vol. 102, pp. 103641-103641
Closed Access | Times Cited: 7
Managerial Response to Online Positive Reviews: Helpful or Harmful?
Chaoqun Deng, T. Ravichandran
Information Systems Research (2023) Vol. 35, Iss. 4, pp. 1802-1823
Closed Access | Times Cited: 6
Chaoqun Deng, T. Ravichandran
Information Systems Research (2023) Vol. 35, Iss. 4, pp. 1802-1823
Closed Access | Times Cited: 6
How loud is consumer voice in product deletion decisions? Retail analytic insights
Qingyun Zhu, Yiru Wang, Xun Xu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104110-104110
Closed Access | Times Cited: 1
Qingyun Zhu, Yiru Wang, Xun Xu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104110-104110
Closed Access | Times Cited: 1
Organizational responses to online employee reviews: A mixed-method research
Yunxuan Carrie Zhang, Cass Shum, Amanda Belarmino
International Journal of Hospitality Management (2024) Vol. 125, pp. 104003-104003
Closed Access | Times Cited: 1
Yunxuan Carrie Zhang, Cass Shum, Amanda Belarmino
International Journal of Hospitality Management (2024) Vol. 125, pp. 104003-104003
Closed Access | Times Cited: 1
Insights into managerial responses to repeat customers: the moderating role of social influence and revisit intention
Xiaoxian Ji, Juan Luis Nicolau, Xianwei Liu
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 12, pp. 4330-4347
Open Access | Times Cited: 3
Xiaoxian Ji, Juan Luis Nicolau, Xianwei Liu
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 12, pp. 4330-4347
Open Access | Times Cited: 3
Repeat Customers and Satisfaction: Uncovering New Intricacies Through Restaurant Reviews
Xiaoxian Ji, Juan Luis Nicolau, Rob Law, et al.
Journal of Hospitality & Tourism Research (2022) Vol. 48, Iss. 7, pp. 1226-1237
Closed Access | Times Cited: 4
Xiaoxian Ji, Juan Luis Nicolau, Rob Law, et al.
Journal of Hospitality & Tourism Research (2022) Vol. 48, Iss. 7, pp. 1226-1237
Closed Access | Times Cited: 4
Linguistic insights into customer satisfaction: an exploratory analysis of online reviews for gaming destination resorts in Las Vegas
Harold Sang Kwon Lee, Jue Wang, Yahaira Lisbeth Moreno-Brito, et al.
Journal of Hospitality and Tourism Technology (2024)
Closed Access
Harold Sang Kwon Lee, Jue Wang, Yahaira Lisbeth Moreno-Brito, et al.
Journal of Hospitality and Tourism Technology (2024)
Closed Access
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response
Na Wang, Thompson S.H. Teo, Shan Liu, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103765-103765
Closed Access
Na Wang, Thompson S.H. Teo, Shan Liu, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103765-103765
Closed Access
The negative effect of displaying repeated reviews: Exploring its influence on subsequent review quality through information cue variety
Taking Yu, Bowen Wang, Qiang Ye, et al.
Journal of Business Research (2024) Vol. 188, pp. 115096-115096
Closed Access
Taking Yu, Bowen Wang, Qiang Ye, et al.
Journal of Business Research (2024) Vol. 188, pp. 115096-115096
Closed Access
Do managerial communications improve customer satisfaction and eWOM? The moderating effect of response authenticity
Saram Han, Chris Anderson, Kyunghwa Chung
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 1
Saram Han, Chris Anderson, Kyunghwa Chung
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 1
Visualization of Evaluation Viewpoints in Similar Customers by XAI Based on Review Evaluation Scores
Yuya Sasaki, Rikiya Watanabe, Takahiro Shimizu, et al.
2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (2023), pp. 1052-1056
Closed Access | Times Cited: 1
Yuya Sasaki, Rikiya Watanabe, Takahiro Shimizu, et al.
2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (2023), pp. 1052-1056
Closed Access | Times Cited: 1
Transition to Human-AI Work: Shifts in Routines' Dynamics and the Implications for Roles in Knowledge-Intensive Work
Ramah Al Balawi, Yuheng Hu, Liangfei Qiu
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences (2023)
Open Access | Times Cited: 1
Ramah Al Balawi, Yuheng Hu, Liangfei Qiu
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences (2023)
Open Access | Times Cited: 1
What Makes Potential Tourists Trust the Managerial Response of the Hotel? - The Three-Way Interaction of Ability, Benevolence, and Integrity
Yerin Yhee, Hyemin Kim, Jungkeun Kim, et al.
Springer proceedings in business and economics (2023), pp. 343-348
Open Access
Yerin Yhee, Hyemin Kim, Jungkeun Kim, et al.
Springer proceedings in business and economics (2023), pp. 343-348
Open Access
