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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
Minglong Li, Dexiang Yin, Hailian Qiu, et al.
International Journal of Hospitality Management (2021) Vol. 95, pp. 102930-102930
Closed Access | Times Cited: 217

Showing 1-25 of 217 citing articles:

Artificial intelligence’s impact on hospitality and tourism marketing: exploring key themes and addressing challenges
Jacques Bulchand‐Gidumal, Eduardo William Secin, Peter O’Connor, et al.
Current Issues in Tourism (2023) Vol. 27, Iss. 14, pp. 2345-2362
Open Access | Times Cited: 133
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
Yanya Ruan, József Mezei
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103059-103059
Open Access | Times Cited: 123
Factors affecting hotel managers’ intentions to adopt robotic technologies: A global study
Abraham Pizam, Ahmet Öztürk, Adela Balderas-Cejudo, et al.
International Journal of Hospitality Management (2022) Vol. 102, pp. 103139-103139
Open Access | Times Cited: 89
How Smart Should a Service Robot Be?
Jeroen Schepers, Daniel Belanche, Luis V. Casaló, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 565-582
Open Access | Times Cited: 86
Service robots in full- and limited-service restaurants: Extending technology acceptance model
Wei-Kang Kao, Yu‐Shan Huang
Journal of Hospitality and Tourism Management (2022) Vol. 54, pp. 10-21
Closed Access | Times Cited: 84
Can enterprise green technology innovation performance achieve “corner overtaking” by using artificial intelligence?—Evidence from Chinese manufacturing enterprises
Tian Hong-na, Liyan Zhao, Yunfang Li, et al.
Technological Forecasting and Social Change (2023) Vol. 194, pp. 122732-122732
Closed Access | Times Cited: 77
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, et al.
Tourism Management (2023) Vol. 100, pp. 104835-104835
Closed Access | Times Cited: 77
The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload
Hailian Qiu, Minglong Li, Billy Bai, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 4, pp. 1374-1398
Closed Access | Times Cited: 72
Modeling the artificial intelligence-based imperatives of industry 5.0 towards resilient supply chains: A post-COVID-19 pandemic perspective
Tazim Ahmed, Chitra Lekha Karmaker, Sumaiya Benta Nasir, et al.
Computers & Industrial Engineering (2023) Vol. 177, pp. 109055-109055
Open Access | Times Cited: 67
Artificial Intelligence in the Tourism Industry: An Overview of Reviews
Miguel-Ángel García-Madurga, Ana-Julia Grilló-Méndez
Administrative Sciences (2023) Vol. 13, Iss. 8, pp. 172-172
Open Access | Times Cited: 57
Artificial intelligence research in hospitality: a state-of-the-art review and future directions
Rob Law, Katsy J. Lin, Huiyue Ye, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2049-2068
Closed Access | Times Cited: 55
Modeling the effects of artificial intelligence (AI)-based innovation on sustainable development goals (SDGs): Applying a system dynamics perspective in a cross-country setting
Sharmin Nahar
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123203-123203
Open Access | Times Cited: 55
Do customers exhibit engagement behaviors in AI environments? The role of psychological benefits and technology readiness
Dexiang Yin, Minglong Li, Hailian Qiu
Tourism Management (2023) Vol. 97, pp. 104745-104745
Closed Access | Times Cited: 45
How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality
Haiyan Kong, Zihan Yin, Kaye Chon, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 3, pp. 261-287
Closed Access | Times Cited: 45
Artificial intelligence as a boundary-crossing object for employee engagement and performance
Catherine Prentice, IpKin Anthony Wong, Zhiwei Lin
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103376-103376
Open Access | Times Cited: 41
Charting the progress of technology adoption in tourism and hospitality in the era of industry 4.0
Dimitrios Buhalis, Leonidas Efthymiou, Naziyet Uzunboylu, et al.
EuroMed Journal of Business (2024) Vol. 19, Iss. 1, pp. 1-20
Open Access | Times Cited: 40
Artificial intelligence: an overview of research trends and future directions
Doğan Gürsoy, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 35
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 28
Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions
Arthur Huang, Ahmet Öztürk, Tingting Zhang, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103693-103693
Closed Access | Times Cited: 27
What drives the adoption of artificial intelligence among consumers in the hospitality sector: a systematic literature review and future agenda
Hafiz Muhammad Wasif Rasheed, Yuanqiong He, Hafiz Muhammad Usman Khizar, et al.
Journal of Hospitality and Tourism Technology (2024) Vol. 15, Iss. 2, pp. 211-231
Closed Access | Times Cited: 20
Exploring the Impact of Smart Technologies on the Tourism Industry
Ana-Maria Ionescu, Flavius Sârbu
Sustainability (2024) Vol. 16, Iss. 8, pp. 3318-3318
Open Access | Times Cited: 20
Visiting and revisiting destinations: impact of augmented reality, content quality, perceived ease of use, perceived value and usefulness on E-WOM
Jude Madi, Mohammad Hamdi Al Khasawneh, Ala’ Omar Dandis
International Journal of Quality & Reliability Management (2024) Vol. 41, Iss. 6, pp. 1550-1571
Closed Access | Times Cited: 16
The service triad: an empirical study of service robots, customers and frontline employees
Gaby Odekerken‐Schröder, Kars Mennens, Mark Steins, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 246-292
Open Access | Times Cited: 88
Is cuteness irresistible? The impact of cuteness on customers’ intentions to use AI applications
Xingyang Lv, Jingjing Luo, Yuqing Liang, et al.
Tourism Management (2021) Vol. 90, pp. 104472-104472
Closed Access | Times Cited: 74
Smart dining, smart restaurant, and smart service quality (SSQ)
IpKin Anthony Wong, Jingwen Huang, Zhiwei Lin, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 6, pp. 2272-2297
Closed Access | Times Cited: 65
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