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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Value of Service Robots from the Hotel Guest’s Perspective: A Mixed-Method Approach
Ingrid Y. Lin, Anna S. Mattila
International Journal of Hospitality Management (2021) Vol. 94, pp. 102876-102876
Closed Access | Times Cited: 136

Showing 1-25 of 136 citing articles:

Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Jinsoo Hwang, Ja Young Choe, Heather Markham Kim, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103050-103050
Closed Access | Times Cited: 166
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103078-103078
Closed Access | Times Cited: 151
The perils of hotel technology: The robot usage resistance model
Shixuan Fu, Xiaojiang Zheng, IpKin Anthony Wong
International Journal of Hospitality Management (2022) Vol. 102, pp. 103174-103174
Open Access | Times Cited: 107
A digital transformation approach in hospitality and tourism research
Xusen Cheng, Tong Xue, Bo Yang, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 8, pp. 2944-2967
Closed Access | Times Cited: 91
Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting
Yue Song, Mengying Zhang, Jiajing Hu, et al.
International Journal of Hospitality Management (2022) Vol. 103, pp. 103220-103220
Closed Access | Times Cited: 86
Robots at your service: value facilitation and value co-creation in restaurants
Xiya Zhang, M.S. Balaji, Yangyang Jiang
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 5, pp. 2004-2025
Closed Access | Times Cited: 74
The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong
Shirie Pui Shan Ho, Matthew Yau Choi Chow
Journal of Financial Services Marketing (2023) Vol. 29, Iss. 2, pp. 292-305
Open Access | Times Cited: 49
Consumer resistance to service robots at the hotel front desk: A mixed-methods research
Xiaohui Wang, Zhenglan Zhang, Dan Huang, et al.
Tourism Management Perspectives (2023) Vol. 46, pp. 101074-101074
Closed Access | Times Cited: 48
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry
Wagner Júnior Ladeira, Marcelo Gattermann Perin, Fernando de Oliveira Santini
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 6, pp. 694-716
Closed Access | Times Cited: 46
Artificial intelligence: an overview of research trends and future directions
Doğan Gürsoy, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 38
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103825-103825
Closed Access | Times Cited: 33
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 30
Is cuteness irresistible? The impact of cuteness on customers’ intentions to use AI applications
Xingyang Lv, Jingjing Luo, Yuqing Liang, et al.
Tourism Management (2021) Vol. 90, pp. 104472-104472
Closed Access | Times Cited: 78
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
Mehmet Bahrı Saydam, Hasan Evrim Arıcı, Mehmet Ali Köseoğlu
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 8, pp. 908-936
Closed Access | Times Cited: 65
The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective
Lishan Xie, Shaohui Lei
International Journal of Hospitality Management (2022) Vol. 107, pp. 103312-103312
Closed Access | Times Cited: 56
The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
Shengliang Zhang, Zhenran Hu, Xiaodong Li, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 52, pp. 170-183
Closed Access | Times Cited: 45
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention
Lishan Xie, Canmian Liu, Dongmei Li
International Journal of Hospitality Management (2022) Vol. 106, pp. 103271-103271
Closed Access | Times Cited: 39
The effect of hotel employee resilience during COVID-19: The moderation role of perceived risk and challenge stressors
Chaowu Xie, Jiangchi Zhang, Yanying Chen, et al.
Tourism Management Perspectives (2023) Vol. 46, pp. 101087-101087
Open Access | Times Cited: 34
Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses
Laura Grazzini, Giampaolo Viglia, Daniel Nunan
European Journal of Marketing (2023) Vol. 57, Iss. 4, pp. 957-986
Closed Access | Times Cited: 30
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values
Ahmet Öztürk, Abraham Pizam, Ahmet Hacikara, et al.
Journal of Hospitality and Tourism Technology (2023) Vol. 14, Iss. 5, pp. 780-801
Open Access | Times Cited: 26
The adoption of social robots in service operations: A comprehensive review
Laxmi Pandit Vishwakarma, Rajesh Kumar Singh, Ruchi Mishra, et al.
Technology in Society (2023) Vol. 76, pp. 102441-102441
Closed Access | Times Cited: 23
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis
Chang Ma, Alei Fan, Anna S. Mattila
International Journal of Hospitality Management (2024) Vol. 118, pp. 103685-103685
Closed Access | Times Cited: 14
The role of service robots in enhancing customer satisfaction in embarrassing contexts
Luan Guo, Liduo Gong, Ziyang Xu, et al.
Journal of Hospitality and Tourism Management (2024) Vol. 59, pp. 116-126
Closed Access | Times Cited: 13
The dark side of robot usage for hotel employees: An uncertainty management perspective
Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
Tourism Management (2024) Vol. 106, pp. 104994-104994
Closed Access | Times Cited: 11
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective
Huijun Yang, Yao‐Chin Wang, Hanqun Song, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 9, pp. 3211-3231
Open Access | Times Cited: 10
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