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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China
Chun Liu, Kam Hung
International Journal of Hospitality Management (2021) Vol. 94, pp. 102870-102870
Open Access | Times Cited: 31

Showing 1-25 of 31 citing articles:

Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103078-103078
Closed Access | Times Cited: 151
How to enhance hotel guests’ acceptance and experience of smart hotel technology: An examination of visiting intentions
Huijun Yang, Hanqun Song, Catherine Cheung, et al.
International Journal of Hospitality Management (2021) Vol. 97, pp. 103000-103000
Open Access | Times Cited: 114
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 30
How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities
Chun Liu, Jingjing Yang
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 9, pp. 2907-2931
Closed Access | Times Cited: 73
A critical review of smart hospitality and tourism research
Rob Law, Huiyue Ye, Irene Cheng Chu Chan
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 2, pp. 623-641
Closed Access | Times Cited: 59
Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty
Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, Xin‐Jean Lim, et al.
International Journal of Hospitality Management (2022) Vol. 104, pp. 103249-103249
Open Access | Times Cited: 45
Next generation employability and career sustainability in the hospitality industry 5.0
Sarah Hussain, Anubha Mahender Singh, Priyakrushna Mohanty, et al.
Worldwide Hospitality and Tourism Themes (2023) Vol. 15, Iss. 3, pp. 308-321
Closed Access | Times Cited: 24
The moderating role of government support in chatbot adoption intentions among Malaysian government agencies
Ramizatunnisah Jais, Abdul Hafaz Ngah
Transforming Government People Process and Policy (2024) Vol. 18, Iss. 3, pp. 417-433
Closed Access | Times Cited: 9
Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels
Fan Cheong, Rob Law
Cogent Social Sciences (2023) Vol. 9, Iss. 1
Open Access | Times Cited: 16
Brand passion: a systematic review and future research agenda
Faheem Gul Gilal, Justin Paul, Asha Thomas, et al.
Journal of Brand Management (2023) Vol. 30, Iss. 6, pp. 490-515
Closed Access | Times Cited: 14
Technostress and hotel guests: A mere hurdle or a major friction point?
Samuel Lee, Mehmet Erdem, Eda Anlamlier, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 307-317
Closed Access | Times Cited: 14
The use of intelligent automation as a form of digital transformation in tourism: Towards a hybrid experiential offering
Prokopis Christou, Εlias Hadjielias, Aspasia Simillidou, et al.
Journal of Business Research (2022) Vol. 155, pp. 113415-113415
Closed Access | Times Cited: 20
Luxury hotel technology trends: a multigenerational analysis
Lisa Cain, Trishna G. Mistry, Shenee Douglas, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4031-4054
Closed Access | Times Cited: 4
A systematic literature review of passenger non-adoption of airport self-service technologies: Issues and future recommendations
Charukit Chaiwan, Lucy Budd, Stephen Ison
Journal of the Air Transport Research Society (2025) Vol. 4, pp. 100065-100065
Open Access
Sequential mediator and moderator model of intention for the implementation of chatbots in Malaysian government agencies
Ramizatunnisah Jais, Abdul Hafaz Ngah
Journal of Decision System (2025) Vol. 34, Iss. 1
Closed Access
Korean tourists' experience of intercultural communication through English as a Lingua Franca (ELF) in overseas travel: A grounded theory approach
Kanghee Lee, Namhee Lee, Timothy J. Lee
Tourism Management Perspectives (2023) Vol. 48, pp. 101145-101145
Closed Access | Times Cited: 9
Smart hotel in the eyes of the silver: developing and testing the silver tourists’ behavioural intention scale
Zhuoma Yan, Kandappan Balasubramanian, Rupam Konar, et al.
Current Issues in Tourism (2024), pp. 1-20
Closed Access | Times Cited: 3
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices
Minjung Kim, Yejin Kim, Gyumin Lee
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 5, pp. 649-669
Closed Access | Times Cited: 8
The Role of Self-Service Technologies in the New Normal of Hospitality Service Encounters
Mengni Fu, Barry J. Fraser, Charles Arcodia
(2024), pp. 201-226
Closed Access | Times Cited: 2
Exploring the Role of AI-Powered Virtual Assistants in Optimizing Self-Service Experiences for Customers Within the Service Sector
Amjad Imam Ansari, Amrik Singh, Subhra Pattanaik, et al.
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 225-238
Closed Access | Times Cited: 2
A Review of Self-Service Technology Adoption in the Tourism and Hospitality Industry
Surabhi Gore
Emerald Publishing Limited eBooks (2024), pp. 117-135
Closed Access | Times Cited: 2
The Impact of Organizational Resources on Organizational Agility in Hospitality Industry: A Dynamic Capabilities Approach
Panagiota Chasapi, Adamantia Pateli, Naoum Mylonas, et al.
International Journal of Tourism Research (2024) Vol. 26, Iss. 5
Open Access | Times Cited: 2
Consumer adoption of digital grocery shopping: what is the impact of consumer’s prior-to-use knowledge?
Alireza Zolfaghari, Kimberly Thomas-Francois, Simon Somogyi
British Food Journal (2022) Vol. 125, Iss. 4, pp. 1355-1373
Closed Access | Times Cited: 9
What makes a destination smart? an intelligence-oriented approach to conceptualizing destination smartness
Wai Ching Wilson Au, Nelson K. F. Tsang
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 4, pp. 448-464
Closed Access | Times Cited: 9
Explaining the Adoption of Chatbots: The Experience of Malaysian Government Agencies
Ramizatunnisah Jais, Abdul Hafaz Ngah, Samar Rahi, et al.
International Journal of Public Administration (2024), pp. 1-14
Closed Access | Times Cited: 1
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