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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective
Mo Zhang, Ruoqi Geng, Zhisheng Hong, et al.
International Journal of Hospitality Management (2020) Vol. 88, pp. 102536-102536
Open Access | Times Cited: 26

Showing 1-25 of 26 citing articles:

Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior
Xuedong Liang, Gengxuan Guo, Lingli Shu, et al.
Tourism Management (2022) Vol. 92, pp. 104564-104564
Closed Access | Times Cited: 124
The effect of servant leadership on hotel employees’ behavioral consequences: Work engagement versus job satisfaction
Anastasia Ozturk, Osman M. Karatepe, Fevzi Okumuş
International Journal of Hospitality Management (2021) Vol. 97, pp. 102994-102994
Closed Access | Times Cited: 117
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
Oscar Hengxuan, Asım Saldamlı, Doğan Gürsoy
International Journal of Hospitality Management (2021) Vol. 98, pp. 103020-103020
Open Access | Times Cited: 54
Should we be "challenging" employees? A study of job complexity and job crafting
Tian Qing, Jingyi Bai, Ting Wu
International Journal of Hospitality Management (2022) Vol. 102, pp. 103165-103165
Closed Access | Times Cited: 30
Employees' job insecurity perception and unsafe behaviours in human–machine collaboration
Tung‐Ju Wu, Jiamin Li, Yenchun Jim Wu
Management Decision (2022) Vol. 60, Iss. 9, pp. 2409-2432
Closed Access | Times Cited: 30
How transformational leadership, workplace spirituality and resilience enhance the service recovery performance of FLEs: a theoretical integration of COR theory and SDT
Hoang Thi Kim Quy, Mai Dong Tran, Tien Minh Dinh
Journal of Organizational Effectiveness People and Performance (2023) Vol. 10, Iss. 4, pp. 644-662
Closed Access | Times Cited: 13
Hospitality employees and digital transformation: The mediating roles of alienation and motivation
Ying Ye, Kaung-Hwa Chen
International Journal of Hospitality Management (2024) Vol. 119, pp. 103731-103731
Closed Access | Times Cited: 5
From fear to empowerment: the impact of employees AI awareness on workplace well-being – a new insight from the JD–R model
Francisca Arboh, Xiaoxian Zhu, Samuel Atingabili, et al.
Journal of Health Organization and Management (2025)
Closed Access
“Money is not everything, but without money, everything is nothing!” The detrimental impact of financial scarcity mindset on service innovation behavior among hospitality employees
Xin Sun, Kunlin Li, Yun Liu
Tourism Management (2025) Vol. 110, pp. 105192-105192
Closed Access
Does human-AI collaboration promote or hinder employees’ safety performance? A job demands-resources perspective
Yunshuo Liu, Yanbin Li
Safety Science (2025) Vol. 188, pp. 106872-106872
Closed Access
The impact of green human resource management on hospitality employees’ quitting intention: A dual perspective study
Yu Cao, Bowen Yan, Yefan Teng
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 270-283
Closed Access | Times Cited: 9
Is your working life good? Alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality frontline employees
Kaung-Hwa Chen, Ying Ye
Tourism Review (2023) Vol. 79, Iss. 1, pp. 133-151
Closed Access | Times Cited: 8
The impact of perceived organizational support and job resourcefulness on supervisor‐rated contextual performance of firefighters: Mediating role of job satisfaction
Ume Rubaca, Muhammad Majid Khan
Journal of Contingencies and Crisis Management (2020) Vol. 29, Iss. 3, pp. 281-292
Closed Access | Times Cited: 19
Putting workplace bullying in context: The role of high-involvement work practices in the relationship between job demands, job resources, and bullying exposure.
Ivana Vranješ, Guy Notelaers, Denise Salin
Journal of Occupational Health Psychology (2021) Vol. 27, Iss. 1, pp. 136-151
Open Access | Times Cited: 16
The interplay between psychological empowerment and employee engagement: identifying research trends using SPAR-4-SLR process
Natashaa Kaul, Amruta Deshpande, Amit Mittal, et al.
Global Knowledge Memory and Communication (2024)
Closed Access | Times Cited: 1
Challenge-hindrance stressors and service innovation among hotel staff: roles of psychological empowerment and attributional style
Jun Zhang, Ruijing Shi, Liang Hou, et al.
Current Psychology (2024)
Closed Access | Times Cited: 1
Toward sustainability: mechanism between work–family balance and fertility intention with decent work as the mediating role
Yuqing Geng, Xinying Jiang, Yan Yan, et al.
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 1
Change of tourism organizations: Implications from a review of cultural tourism research
Ziling Zhang, Muyang Guo
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 7
When does supportive climate fail to support frontline employees in service recovery? A complexity theory perspective
Mo Zhang, Shengce Ren, Yang Sun, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 51, pp. 481-490
Closed Access | Times Cited: 5
Women in travel and tourism: does fear of COVID-19 affect Women's turnover intentions?
Orhan Uludağ, Zainab Omolola Olufunmi, Taiwo Temitope Lasisi, et al.
Kybernetes (2022) Vol. 52, Iss. 7, pp. 2230-2253
Closed Access | Times Cited: 5
The influence of AI awareness on employee's psychological and behavioral outcomes and its theoretical explanation
Tao Wang, Xiaojun Zhan, YU Wei
Advances in Psychological Science (2024) Vol. 32, Iss. 7, pp. 1195-1195
Open Access
Humble leadership: elevating service recovery in hospitality
Islam Ali Elhadidy, Yongqiang Gao, Osama Mahmoud Elnokrashy
Management Decision (2024)
Closed Access
Influence of emotions displayed by employees during service recovery
María Sicilia Piñero, M. Carmen Caro-Jiménez, Estela Fernández-Sabiote
Spanish Journal of Marketing - ESIC (2021) Vol. 25, Iss. 3, pp. 392-408
Open Access | Times Cited: 3
Empathic Narrative of Online Political Communication
Yuqi Wang, Lihong Lu, Zhibo Zhou, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 1
Impact of Work Demand and Job Autonomy on Employee Sustainable Performance with Digital Leadership as Moderating Variable: A Proposed Framework
Eko Yulianto, Triaji Prio Pratomo, Zulkifli Zein, et al.
(2023)
Open Access
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