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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking
Lindsey Lee, Priyanko Guchait, Juan M. Madera
International Journal of Hospitality Management (2020) Vol. 89, pp. 102532-102532
Closed Access | Times Cited: 28

Showing 1-25 of 28 citing articles:

Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event
Heyao Yu, Lindsey Lee, Iuliana Popa, et al.
International Journal of Hospitality Management (2021) Vol. 94, pp. 102843-102843
Open Access | Times Cited: 50
Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis
Ghazal Shams, Raouf Ahmad Rather, Mohsin Abdur Rehman, et al.
International Journal of Culture Tourism and Hospitality Research (2020) Vol. 15, Iss. 2, pp. 266-284
Closed Access | Times Cited: 42
A meta-analysis of customer uncivil behaviors in hospitality research
Yu Wang, Tao Wang, Chenglin Gui
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 3, pp. 265-289
Closed Access | Times Cited: 40
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors: The mediating roles of negative affect and empathy
Lindsey Lee, Juan M. Madera
International Journal of Hospitality Management (2021) Vol. 95, pp. 102907-102907
Closed Access | Times Cited: 34
Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship
Evans Asante Boadi, Zheng He, Collins Opoku Antwi, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102898-102898
Closed Access | Times Cited: 27
Tourism employee ambidexterity: The roles of servant leadership, job crafting, and perspective taking
Lưu Trọng Tuấn
Journal of Hospitality and Tourism Management (2022) Vol. 51, pp. 53-66
Closed Access | Times Cited: 22
Enhancing teamwork in the hospitality industry: The importance of empathy
H. Jung, Stacy Lee, SangGon Lim
International Journal of Hospitality Management (2023) Vol. 114, pp. 103557-103557
Closed Access | Times Cited: 13
Does customer mistreatment hinder employees from going the extra mile? The mixed blessing of being conscientious
Haibo Wang, Ying Zhu, Yongyi Liang, et al.
International Journal of Hospitality Management (2022) Vol. 102, pp. 103155-103155
Closed Access | Times Cited: 21
A two-wave longitudinal study on the impacts of job crafting and psychological resilience on emotional labor
Yang Yong, Xiaohua Yan, Xinyuan Zhao, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 52, pp. 128-140
Closed Access | Times Cited: 20
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage: Critical roles of service recovery behaviors
I-An Wang, Pei‐Chi Chen, Nai‐Wen Chi
Journal of Business Research (2022) Vol. 154, pp. 113273-113273
Closed Access | Times Cited: 19
Conflict-solving as a mediator between customer incivility and service performance
Seigyoung Auh, Bülent Mengüç, Frauke Mattison Thompson, et al.
Service Industries Journal (2022) Vol. 44, Iss. 5-6, pp. 342-377
Open Access | Times Cited: 16
How observed customer mistreatment of supervisors affects employees’ service sabotage: A cross-cultural examination from the deontic justice theory
Jiang Wen, Cass Shum, Hyounae Min, et al.
International Journal of Hospitality Management (2023) Vol. 110, pp. 103452-103452
Closed Access | Times Cited: 10
Neuroleadership: Affective experiences in the workplace and their influence on employees’ evaluative judgements
Horacio de la Nuez, Julia Nieves, Javier Osorio
International Journal of Hospitality Management (2023) Vol. 114, pp. 103554-103554
Open Access | Times Cited: 10
Subjective well‐being, COVID‐19 and financial strain following job loss: stretching the role of human resource management to focus on human sustainability beyond the workplace
Zahid Hameed, Thomas N. Garavan, Rana Muhammad Naeem, et al.
Asia Pacific Journal of Human Resources (2023) Vol. 62, Iss. 1
Open Access | Times Cited: 7
How to fuel hotel employees’ daily innovative work? The interplay of daily affect and career future time perspective
In‐Jo Park, Dongwon Yun, Peter B. Kim, et al.
Journal of Hospitality Marketing & Management (2021) Vol. 30, Iss. 6, pp. 759-783
Closed Access | Times Cited: 17
To avoidance or approach: Unraveling hospitality employees’ job crafting behavior response to daily customer mistreatment
Wenzhu Lu, Shanshi Liu, Haibo Wu, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 53, pp. 123-132
Closed Access | Times Cited: 11
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat
Yanhua Ye, Pei Liu, Linghan Zhang
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2125-2143
Closed Access | Times Cited: 6
Assessing a Model of Customer Rage: Does Customer Entitlement Moderate Relationships Between Rage Emotions, Expressions and Behaviors?
S. Mostafa Rasoolimanesh, Martin Gannon, Babak Taheri, et al.
Journal of Travel Research (2023)
Open Access | Times Cited: 6
Feeling good working with you: Perspective-taking as a strategy to increase team member satisfaction
Lindsey Lee, Heyao Yu, Alberto Beiza, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103505-103505
Closed Access | Times Cited: 5
Reactions and Underlying Mechanisms of Customer Mistreatment: An Integrative Review
Neha Bellamkonda, Rahul Chandra Sheel
Organizational Psychology Review (2023) Vol. 14, Iss. 1, pp. 106-130
Closed Access | Times Cited: 5
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies
Xingyu Wang, Xueqi Wen, Zihan Liu, et al.
Cornell Hospitality Quarterly (2024)
Open Access | Times Cited: 1
How Gig Worker Responds to Negative Customer Treatment: The Effects of Work Meaningfulness and Traits of Psychological Resilience
Xiongtao He, Wenzhu Lu, Haibin Luo, et al.
Frontiers in Psychology (2021) Vol. 12
Open Access | Times Cited: 8
Unraveling the impact of customer mistreatment on highway toll collectors’ turnover intentions: the roles of stress symptoms, affective commitment, and neuroticism
Yongduan Gao, Yanyan Liu, Jianhua He, et al.
Frontiers in Psychology (2024) Vol. 15
Open Access
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses
Bongki Woo, Kawon Kim
Cornell Hospitality Quarterly (2024)
Open Access
What makes employees provide quality service? The role of employee customer-oriented perspective taking
Yun Dong, Alice H.Y. Hon
International Journal of Hospitality Management (2024) Vol. 125, pp. 104016-104016
Closed Access
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