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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach
Swagato Chatterjee
International Journal of Hospitality Management (2019) Vol. 85, pp. 102356-102356
Closed Access | Times Cited: 147

Showing 1-25 of 147 citing articles:

A systematic literature review on machine learning applications for consumer sentiment analysis using online reviews
Praphula Kumar Jain, Rajendra Pamula, Gautam Srivastava
Computer Science Review (2021) Vol. 41, pp. 100413-100413
Open Access | Times Cited: 250
Online comments of tourist attractions combining artificial intelligence text mining model and attention mechanism
Tingting Mou, Hongbo Wang
Scientific Reports (2025) Vol. 15, Iss. 1
Open Access | Times Cited: 2
User generated content for exploring factors affecting intention to use travel and food delivery services
Arghya Ray, Pradip Kumar Bala
International Journal of Hospitality Management (2020) Vol. 92, pp. 102730-102730
Closed Access | Times Cited: 109
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making
Minwoo Lee, Wooseok Kwon, Ki‐Joon Back
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 6, pp. 2117-2136
Closed Access | Times Cited: 93
Sentiment analysis in hospitality and tourism: a thematic and methodological review
Fuad Mehraliyev, Irene Cheng Chu Chan, Andrei Kirilenko
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 1, pp. 46-77
Closed Access | Times Cited: 93
Tweeting on COVID-19 pandemic in South Africa: LDA-based topic modelling approach
Murimo Bethel Mutanga, Abdultaofeek Abayomi
African Journal of Science Technology Innovation and Development (2020) Vol. 14, Iss. 1, pp. 163-172
Open Access | Times Cited: 92
Using machine learning and big data for efficient forecasting of hotel booking cancellations
Sánchez Medina, Eleazar C-Sánchez
International Journal of Hospitality Management (2020) Vol. 89, pp. 102546-102546
Open Access | Times Cited: 75
What makes user-generated content more helpful on social media platforms? Insights from creator interactivity perspective
Wei Zhuang, Qingfeng Zeng, Yu Zhang, et al.
Information Processing & Management (2022) Vol. 60, Iss. 2, pp. 103201-103201
Closed Access | Times Cited: 66
Predicting aspect-based sentiment using deep learning and information visualization: The impact of COVID-19 on the airline industry
Yung‐Chun Chang, Chih‐Hao Ku, Duy-Duc Le Nguyen
Information & Management (2021) Vol. 59, Iss. 2, pp. 103587-103587
Closed Access | Times Cited: 60
Customer preference identification from hotel online reviews: A neural network based fine-grained sentiment analysis
Yiwen Bian, Rongsheng Ye, Jing Zhang, et al.
Computers & Industrial Engineering (2022) Vol. 172, pp. 108648-108648
Closed Access | Times Cited: 51
Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos
Shiv Ratan Agrawal, Divya Mittal
Journal of Retailing and Consumer Services (2022) Vol. 67, pp. 102966-102966
Closed Access | Times Cited: 48
Natural language processing applied to tourism research: A systematic review and future research directions
Miguel Á. Álvarez‐Carmona, Ramón Aranda, Ansel Y. Rodríguez‐González, et al.
Journal of King Saud University - Computer and Information Sciences (2022) Vol. 34, Iss. 10, pp. 10125-10144
Open Access | Times Cited: 39
Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers’ perspectives
Shilpi Jain, Sriparna Basu, Arghya Ray, et al.
International Journal of Information Management (2023) Vol. 72, pp. 102662-102662
Closed Access | Times Cited: 25
Sentiment analysis in multilingual context: Comparative analysis of machine learning and hybrid deep learning models
Rajesh Kumar Das, Mirajul Islam, Md. Mahmudul Hasan, et al.
Heliyon (2023) Vol. 9, Iss. 9, pp. e20281-e20281
Open Access | Times Cited: 23
What attributes affect customer satisfaction in green restaurants? An aspect-based sentiment analysis approach
M. R. Shahhosseini, Arash Khalili Nasr
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 4, pp. 472-490
Closed Access | Times Cited: 13
Customer emotion detection and analytics in hotel and tourism services using multi-label classificational models based on ensemble learning
Van-Ho Nguyen, Nghia T. Nguyen, Thuy-Hien Nguyen, et al.
Annals of Operations Research (2025)
Closed Access | Times Cited: 1
Big social data and customer decision making in vegetarian restaurants: A combined machine learning method
Mehrbakhsh Nilashi, Hossein Ahmadi, Goli Arji, et al.
Journal of Retailing and Consumer Services (2021) Vol. 62, pp. 102630-102630
Closed Access | Times Cited: 55
Sustainable mobile banking application: a text mining approach to explore critical success factors
Amit Shankar, Aviral Kumar Tiwari, Manish Gupta
Journal of Enterprise Information Management (2021) Vol. 35, Iss. 2, pp. 414-428
Closed Access | Times Cited: 53
Deriving customer preferences for hotels based on aspect-level sentiment analysis of online reviews
Jing Zhang, Xingchen Lu, Dian Liu
Electronic Commerce Research and Applications (2021) Vol. 49, pp. 101094-101094
Closed Access | Times Cited: 52
Exploring the drivers of customers’ brand attitudes of online travel agency services: A text-mining based approach
Arghya Ray, Pradip Kumar Bala, Nripendra P. Rana
Journal of Business Research (2021) Vol. 128, pp. 391-404
Closed Access | Times Cited: 51
Exploring Bidirectional Performance of Hotel Attributes through Online Reviews Based on Sentiment Analysis and Kano-IPA Model
Yanyan Chen, Yumei Zhong, Sumin Yu, et al.
Applied Sciences (2022) Vol. 12, Iss. 2, pp. 692-692
Open Access | Times Cited: 36
Infusing new insights: How do review novelty and inconsistency shape the usefulness of online travel reviews?
Xi Zhang, Xiaoxia Zhang, Sai Liang, et al.
Tourism Management (2022) Vol. 96, pp. 104703-104703
Closed Access | Times Cited: 36
Determining banking service attributes from online reviews: text mining and sentiment analysis
Divya Mittal, Shiv Ratan Agrawal
International Journal of Bank Marketing (2022) Vol. 40, Iss. 3, pp. 558-577
Closed Access | Times Cited: 35
Information multidimensionality in online customer reviews
Fang Wang, Zhao Du, Shan Wang
Journal of Business Research (2023) Vol. 159, pp. 113727-113727
Closed Access | Times Cited: 21
Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews
Juan Kong, Chen Lou
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103374-103374
Open Access | Times Cited: 21
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