Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Understanding customer satisfaction via deep learning and natural language processing
Ángeles Aldunate, Sebastián Maldonado, Carla Vairetti, et al.
Expert Systems with Applications (2022) Vol. 209, pp. 118309-118309
Closed Access | Times Cited: 54

Showing 1-25 of 54 citing articles:

A deep learning interpretable model for river dissolved oxygen multi-step and interval prediction based on multi-source data fusion
Zhaocai Wang, Qingyu Wang, Zhixiang Liu, et al.
Journal of Hydrology (2024) Vol. 629, pp. 130637-130637
Closed Access | Times Cited: 66
Explainable AI for Operational Research: A defining framework, methods, applications, and a research agenda
Koen W. De Bock, Kristof Coussement, Arno De Caigny, et al.
European Journal of Operational Research (2023) Vol. 317, Iss. 2, pp. 249-272
Open Access | Times Cited: 47
Prediction of Customer Churn Behavior in the Telecommunication Industry Using Machine Learning Models
Victor Chang, Karl Hall, Qianwen Xu, et al.
Algorithms (2024) Vol. 17, Iss. 6, pp. 231-231
Open Access | Times Cited: 9
Improving milling tool wear prediction through a hybrid NCA-SMA-GRU deep learning model
Zhongyuan Che, Chong Peng, T. Warren Liao, et al.
Expert Systems with Applications (2024) Vol. 255, pp. 124556-124556
Closed Access | Times Cited: 8
Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making
Carla Vairetti, Ignacio Aránguiz, Sebastián Maldonado, et al.
European Journal of Operational Research (2023) Vol. 312, Iss. 3, pp. 1108-1118
Closed Access | Times Cited: 16
Evaluating text classification: A benchmark study
Manon Reusens, Alexander Stevens, Jonathan Tonglet, et al.
Expert Systems with Applications (2024) Vol. 254, pp. 124302-124302
Open Access | Times Cited: 7
Industry-sensitive language modeling for business
Philipp Borchert, Kristof Coussement, Jochen De Weerdt, et al.
European Journal of Operational Research (2024) Vol. 315, Iss. 2, pp. 691-702
Open Access | Times Cited: 6
Sparse graph cascade multi-kernel fusion contrastive learning for microbe–disease association prediction
Shengpeng Yu, Hong Wang, Meifang Hua, et al.
Expert Systems with Applications (2024) Vol. 252, pp. 124092-124092
Closed Access | Times Cited: 6
A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques
Kousik Barik, Sanjay Misra, Ajoy Kumar Ray, et al.
Heliyon (2023) Vol. 9, Iss. 6, pp. e16766-e16766
Open Access | Times Cited: 13
Exploring influential factors of consumer purchase behavior on the adoption of digital payment apps in Bangladesh
Samanta Karmaker, Mst. Elma Fardouse Oishi, Abrar Qasem, et al.
Computers in Human Behavior Reports (2025), pp. 100587-100587
Open Access
Prediction of Cutting Force for Different Tools Based on Transfer Learning and Neural Networks
Zhilin Li, C. M. Ni
International Journal of Precision Engineering and Manufacturing (2025)
Closed Access
Determining human resource management key indicators and their impact on organizational performance using deep reinforcement learning
Zongyu Sun
Scientific Reports (2025) Vol. 15, Iss. 1
Open Access
Predicting User Satisfaction and Recommendation Intentions: A Machine Learning Approach Using Psychophysiological and Self-Reported Data
Victoria Oluwakemi Okesipe, Théophile Demazure, Joseph P. LaBelle, et al.
Lecture notes in information systems and organisation (2025), pp. 385-395
Closed Access
Agile conceptual design and validation based on multi-source product data and large language models: a review, framework, and outlook
Shijiang Li, Xingwei Zhou, Ying Liu, et al.
Journal of Engineering Design (2025), pp. 1-31
Closed Access
Aspect-based sentiment classification of user reviews to understand customer satisfaction of e-commerce platforms
Laleh Davoodi, J́ozsef Mezei, Markku Heikkilä
Electronic Commerce Research (2025)
Open Access
Comprehensive analysis of Transformer networks in identifying informative sentences containing customer needs
Mehrshad Kashi, Salim Lahmiri, Otmane Aı̈t Mohamed
Expert Systems with Applications (2025), pp. 126785-126785
Closed Access
Critical success and failure factors in the AI lifecycle: a knowledge graph-based ontological study
Xinyue Hao, Emrah Demir, Daniel Eyers
Journal of Modelling in Management (2025)
Closed Access
A data transfer method based on one dimensional convolutional neural network for cross-building load prediction
Yunfei Zhang, Zhihua Zhou, Yahui Du, et al.
Energy (2023) Vol. 277, pp. 127645-127645
Closed Access | Times Cited: 10
A cognitive analysis-based key concepts derivation approach for product design
Mingdong Li, Shanhe Lou, Hao Zheng, et al.
Expert Systems with Applications (2023) Vol. 236, pp. 121289-121289
Closed Access | Times Cited: 10
Utilization of Machine Learning Techniques in Hot‐Film Based Airflow Rate Sensors for Improving Flow Measurement
Sanghun Shin, Keuntae Baek, Yeongu Choi, et al.
Advanced Intelligent Systems (2024) Vol. 6, Iss. 5
Open Access | Times Cited: 3
Knowledge-enhanced model with dual-graph interaction for confusing legal charge prediction
Sheng Bi, Zafar Ali, Tianxing Wu, et al.
Expert Systems with Applications (2024) Vol. 249, pp. 123626-123626
Closed Access | Times Cited: 3
Predicting determinants influencing user satisfaction with mental health app: An explainable machine learning approach based on unstructured data
Adjei Peter Darko, Collins Opoku Antwi, Kingsley Adjei, et al.
Expert Systems with Applications (2024) Vol. 249, pp. 123647-123647
Closed Access | Times Cited: 3
A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs
Xiangqi Zhao, Zhe Huang
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103895-103895
Closed Access | Times Cited: 3
Unveiling just-in-time decision support system using social media analytics: a case study on reverse logistics resource recycling
Mohammad Hossein Shahidzadeh, Sajjad Shokouhyar‎
Industrial Management & Data Systems (2024) Vol. 124, Iss. 6, pp. 2251-2283
Closed Access | Times Cited: 2
Scaling Up Customer Support Using Artificial Intelligence and Machine Learning Techniques
Kassim Kalinaki, Sumaya Namuwaya, Aminah Mwamini, et al.
Advances in marketing, customer relationship management, and e-services book series (2023), pp. 23-45
Closed Access | Times Cited: 6
Page 1 - Next Page

Scroll to top