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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Determinants of writing positive and negative electronic word-of-mouth: Empirical evidence for two types of expectation confirmation
Ki-Chan Nam, Jeff Baker, Norita Ahmad, et al.
Decision Support Systems (2019) Vol. 129, pp. 113168-113168
Closed Access | Times Cited: 130

Showing 1-25 of 130 citing articles:

Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis
Naveen Donthu, Satish Kumar, Neeraj Pandey, et al.
Journal of Business Research (2021) Vol. 135, pp. 758-773
Closed Access | Times Cited: 347
A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention
Jungkun Park, Hyowon Hyun, Toulany Thavisay
Journal of Retailing and Consumer Services (2020) Vol. 58, pp. 102272-102272
Closed Access | Times Cited: 214
How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model
Anil Gupta, Anish Yousaf, Abhishek Mishra
International Journal of Information Management (2020) Vol. 52, pp. 102094-102094
Closed Access | Times Cited: 207
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory
Manish Talwar, Shalini Talwar, Puneet Kaur, et al.
Journal of Retailing and Consumer Services (2020) Vol. 63, pp. 102396-102396
Open Access | Times Cited: 156
Word-of-Mouth Engagement in Online Social Networks: Influence of Network Centrality and Density
Bogdan Anastasiei, Nicoleta Dospinescu, Octavian Dospinescu
Electronics (2023) Vol. 12, Iss. 13, pp. 2857-2857
Open Access | Times Cited: 43
The post-adoption behavior of internet banking users through the eyes of self-determination theory and expectation confirmation model
Samar Rahi, Majeed Mustafa Othman Mansour, Malek Alharafsheh, et al.
Journal of Enterprise Information Management (2021) Vol. 34, Iss. 6, pp. 1874-1892
Closed Access | Times Cited: 97
Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study
Shalini Talwar, Amandeep Dhir, Veronica Scuotto, et al.
Journal of Business Research (2021) Vol. 131, pp. 25-39
Open Access | Times Cited: 92
Predicting students’ intention to continue business courses on online platforms during the Covid-19: An extended expectation confirmation theory
Samsul Alam, Imran Mahmud, S.M. Saiful Hoque, et al.
The International Journal of Management Education (2022) Vol. 20, Iss. 3, pp. 100706-100706
Closed Access | Times Cited: 41
Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103511-103511
Closed Access | Times Cited: 30
Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture
Gomaa Agag, Baseer Ali Durrani, Ziad H. Abdelmoety, et al.
Journal of Business Research (2023) Vol. 170, pp. 114303-114303
Open Access | Times Cited: 26
What are customers commenting on, and how is their satisfaction affected? Examining online reviews in the on-demand food service context
Xun Xu
Decision Support Systems (2020) Vol. 142, pp. 113467-113467
Closed Access | Times Cited: 57
Understanding the self-perceived customer experience and repurchase intention in live streaming shopping: evidence from China
Minqin Yi, Ming Chen, Jilang Yang
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 7
Don't be rude! The effect of content moderation on consumer‐brand forgiveness
George Christodoulides, Maximilian H. E. E. Gerrath, Nikoletta‐Theofania Siamagka
Psychology and Marketing (2021) Vol. 38, Iss. 10, pp. 1686-1699
Closed Access | Times Cited: 39
Cross-national differences in travelers’ continuance of knowledge sharing in online travel communities
Hassan M. Selim, Riyad Eid, Gomaa Agag, et al.
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102886-102886
Open Access | Times Cited: 37
Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context
Tingting Zhu, Bei-Lei Liu, Meng­meng Song, et al.
Frontiers in Psychology (2021) Vol. 12
Open Access | Times Cited: 36
Understanding music streaming services via text mining of online customer reviews
Jaemin Chung, Jiho Lee, Janghyeok Yoon
Electronic Commerce Research and Applications (2022) Vol. 53, pp. 101145-101145
Closed Access | Times Cited: 24
Four decades of negative word‐of‐mouth and negative electronic word‐of‐mouth: A morphological analysis
Dahlia Allwyn Ribeiro, Arti D. Kalro
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2528-2552
Closed Access | Times Cited: 15
Unlocking luxury purchase intentions in China: A study of consumer attitude, perceived value, and the moderating effect of perceived enjoyment
Muhammad Bilal, Yunfeng Zhang, Shukai Cai, et al.
Acta Psychologica (2023) Vol. 240, pp. 104048-104048
Open Access | Times Cited: 14
How customized managerial responses influence subsequent consumer ratings: The language style matching perspective
Xiaojing Ren, Le Wang, Xin Luo
Decision Support Systems (2024) Vol. 180, pp. 114188-114188
Closed Access | Times Cited: 5
Service failure and negative Word-of-Mouth in Chinese retail banking: a moderated-mediation approach
Cong Zhao, Abu Hanifa Md. Noman, Mohammad Zoynul Abedin
International Journal of Bank Marketing (2024) Vol. 43, Iss. 1, pp. 82-105
Closed Access | Times Cited: 5
Examining consumer complaints from an on-demand service platform
Nina Yan, Xun Xu, Tingting Tong, et al.
International Journal of Production Economics (2021) Vol. 237, pp. 108153-108153
Closed Access | Times Cited: 30
What makes a helpful online review? Empirical evidence on the effects of review and reviewer characteristics
Lijuan Luo, Siqi Duan, Shanshan Shang, et al.
Online Information Review (2021) Vol. 45, Iss. 3, pp. 614-632
Closed Access | Times Cited: 27
To be rational or sensitive? The gender difference in how textual environment cue and personal characteristics influence the sentiment expression on social media
Xiaodong Feng, Jie Xiong, Zhiwei Tang
Telematics and Informatics (2023) Vol. 80, pp. 101971-101971
Closed Access | Times Cited: 12
How self-selection Bias in online reviews affects buyer satisfaction: A product type perspective
Yancong Xie, William Yeoh, Jingguo Wang
Decision Support Systems (2024) Vol. 181, pp. 114199-114199
Open Access | Times Cited: 4
Social media users’ engagement: Applying network effect theory in participatory platform business in moderating knowledge management decision
Syed Muhammad Aamir, Syed Muhammad Sikandar, Sayibu Muhideen, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 1, pp. 100251-100251
Open Access | Times Cited: 4
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