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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Qi Zhou, Bin Li, Lei Han, et al.
Computers in Human Behavior (2023) Vol. 143, pp. 107674-107674
Closed Access | Times Cited: 36

Showing 1-25 of 36 citing articles:

AI-Aided Teaching Model in Education 5.0
Alex Khang, Muthmainnah Muthmainnah, Prodhan Mahbub Ibna Seraj, et al.
Advances in computational intelligence and robotics book series (2023), pp. 83-104
Closed Access | Times Cited: 81
Enhancing Work Productivity through Generative Artificial Intelligence: A Comprehensive Literature Review
Humaid Al Naqbi, Zied Bahroun, Vian Ahmed
Sustainability (2024) Vol. 16, Iss. 3, pp. 1166-1166
Open Access | Times Cited: 79
I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT
Ben Niu, Gustave Florentin Nkoulou Mvondo
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103562-103562
Closed Access | Times Cited: 73
Exploring users' adoption intentions of intelligent virtual assistants in financial services: An anthropomorphic perspectives and socio-psychological perspectives
Abidemi Emmanuel Adeniyi, Vivek Sharma
Computers in Human Behavior (2023) Vol. 148, pp. 107912-107912
Closed Access | Times Cited: 54
Understanding students’ adoption of the ChatGPT chatbot in higher education: the role of anthropomorphism, trust, design novelty and institutional policy
Athanasios Polyportis, Nikolaos Pahos
Behaviour and Information Technology (2024), pp. 1-22
Open Access | Times Cited: 38
ChatGPT as a CALL tool in language education: A study of hedonic motivation adoption models in English learning environments
Kunyang Qu, Xuande Wu
Education and Information Technologies (2024) Vol. 29, Iss. 15, pp. 19471-19503
Open Access | Times Cited: 25
A longitudinal study on artificial intelligence adoption: understanding the drivers of ChatGPT usage behavior change in higher education
Athanasios Polyportis
Frontiers in Artificial Intelligence (2024) Vol. 6
Open Access | Times Cited: 21
Consumers’ Emotional Responses to AI-Generated Versus Human-Generated Content: The Role of Perceived Agency, Affect and Gaze in Health Marketing
Vaibhav Shwetangbhai Diwanji, Mugur Geana, Jun Pei, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-21
Closed Access | Times Cited: 2
How to leverage anthropomorphism for chatbot service interfaces: The interplay of communication style and personification
Andreas Janson
Computers in Human Behavior (2023) Vol. 149, pp. 107954-107954
Open Access | Times Cited: 35
Do you trust ChatGPTs? Effects of the ethical and quality issues of generative AI on travel decisions
Jeong Hyun Kim, Jungkeun Kim, Changju Kim, et al.
Journal of Travel & Tourism Marketing (2023) Vol. 40, Iss. 9, pp. 779-801
Open Access | Times Cited: 33
I Trust You, but Let Me Talk to AI: The Role of the Chat Agents, Empathy, and Health Issues in Misinformation Guidance
EunHae Park
International Journal of Strategic Communication (2025), pp. 1-30
Closed Access | Times Cited: 1
Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution
Yi Xiao, Shubin Yu
International Journal of Information Management (2024) Vol. 80, pp. 102835-102835
Open Access | Times Cited: 7
Investigating factors influencing AI customer service adoption: an integrated model of stimulus–organism–response (SOR) and task-technology fit (TTF) theory
Ali Vafaei Zadeh, Davoud Nikbin, Sing Sing Wong, et al.
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access | Times Cited: 6
The effect of motivated consumer innovativeness on the intention to use chatbots in the travel and tourism sector
Suchita Jha, Shiromani Gupta, Rachna Mahajan
Asia Pacific Journal of Tourism Research (2023) Vol. 28, Iss. 7, pp. 729-744
Closed Access | Times Cited: 13
The Impact of Perceived Experience on Customer Privacy Concerns During AI-Human Interaction: The Chain Mediating Effect of Hedonic Value and Trust
Gang Li, T Wang, Miaomiao Yang, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
Tailoring generative AI chatbots for multiethnic communities in disaster preparedness communication: extending the CASA paradigm
Xinyan Zhao, Yuan Sun, Wenlin Liu, et al.
Journal of Computer-Mediated Communication (2025) Vol. 30, Iss. 1
Open Access
The Dual Role of AI: A Capable Assistant in Collaboration and a Scapegoat in Competition
Q H Li, Chenghao Wang, Zixun Wang
International Journal of Human-Computer Interaction (2025), pp. 1-13
Closed Access
Examining the Content and Form of Supportive Conversations with Chatbots
Jingbo Meng, Stephen A. Rains, Jiaqi Qin, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-13
Open Access
The dark side of virtual agents: Ohhh no!
Rania B. Mostafa, Cristiana Raquel Lages, Ahmed Shaalan
International Journal of Information Management (2023) Vol. 75, pp. 102721-102721
Closed Access | Times Cited: 11
Large Language Models in Ophthalmology: Potential and Pitfalls
Antonio Yaghy, Maria Yaghy, Jerry A. Shields, et al.
Seminars in Ophthalmology (2024) Vol. 39, Iss. 4, pp. 289-293
Closed Access | Times Cited: 4
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104254-104254
Closed Access
Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery
Chenze Xie, Junhong Zhu, Yuguang Xie, et al.
Electronic Commerce Research and Applications (2025), pp. 101488-101488
Closed Access
Artificial Intelligence in Frontline Service Encounters: A Systematic Review and Research Agenda
Sneha Rose George, C Manu, Manoj Edward
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Application of the Chatbot in University Education: A Bibliometric Analysis of Indexed Scientific Production in SCOPUS, 2013-2023
Omar Chamorro-Atalaya, Soledad Olivares-Zegarra, Lisle Sobrino-Chunga, et al.
International Journal of Learning Teaching and Educational Research (2023) Vol. 22, Iss. 7, pp. 281-304
Open Access | Times Cited: 10
Concrete or abstract: How chatbot response styles influence customer satisfaction
Yimin Zhu, Jiemin Zhang, Jiaming Liang
Electronic Commerce Research and Applications (2023) Vol. 62, pp. 101317-101317
Closed Access | Times Cited: 7
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