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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery
Oscar Hengxuan, Shizhen Jia, Yafang Li, et al.
Computers in Human Behavior (2021) Vol. 118, pp. 106700-106700
Closed Access | Times Cited: 172

Showing 1-25 of 172 citing articles:

Service robots: Applying social exchange theory to better understand human–robot interactions
Hyunsu Kim, Kevin Kam Fung So, Jochen Wirtz
Tourism Management (2022) Vol. 92, pp. 104537-104537
Closed Access | Times Cited: 149
What drives students toward ChatGPT? An investigation of the factors influencing adoption and usage of ChatGPT
Chandan Kumar Tiwari, Mohd Abass Bhat, Shagufta Tariq Khan, et al.
Interactive Technology and Smart Education (2023) Vol. 21, Iss. 3, pp. 333-355
Closed Access | Times Cited: 124
Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
Oscar Hengxuan, G. Christina, Doğan Gürsoy, et al.
International Journal of Information Management (2023) Vol. 70, pp. 102623-102623
Closed Access | Times Cited: 110
To trust or not to trust? An assessment of trust in AI-based systems: Concerns, ethics and contexts
Nessrine Omrani, Giorgia Rivieccio, Ugo Fiore, et al.
Technological Forecasting and Social Change (2022) Vol. 181, pp. 121763-121763
Closed Access | Times Cited: 87
How gamification drives consumer citizenship behaviour: The role of perceived gamification affordances
Jiahong Xu, Helen S. Du, Kathy Ning Shen, et al.
International Journal of Information Management (2022) Vol. 64, pp. 102477-102477
Closed Access | Times Cited: 83
The Impact of Trust-Building Mechanisms on Purchase Intention towards Metaverse Shopping: The Moderating Role of Age
Lin Zhang, Muhammad Adeel Anjum, Yanqing Wang
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 12, pp. 3185-3203
Closed Access | Times Cited: 82
Artificial intelligence humor in service recovery
Xing’an Xu, Juan Liu
Annals of Tourism Research (2022) Vol. 95, pp. 103439-103439
Closed Access | Times Cited: 70
Assessing citizens' behavior towards blockchain cryptocurrency adoption in the Mano River Union States: Mediation, moderation role of trust and ethical issues
Jonathan Koroma, Rongting Zhou, Sayibu Muhideen, et al.
Technology in Society (2022) Vol. 68, pp. 101885-101885
Open Access | Times Cited: 69
Artificial intelligence in marketing: A meta‐analytic review
Pooja Mehta, Charles Jebarajakirthy, Haroon Iqbal Maseeh, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 11, pp. 2013-2038
Closed Access | Times Cited: 69
Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
Johra Kayeser Fatima, Md Irfanuzzaman Khan, Somayeh Bahmannia, et al.
Journal of Retailing and Consumer Services (2024) Vol. 77, pp. 103666-103666
Open Access | Times Cited: 20
Artificial empathy in healthcare chatbots: Does it feel authentic?
Lennart Seitz
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 1, pp. 100067-100067
Open Access | Times Cited: 15
Human-centered GeoAI foundation models: where GeoAI meets human dynamics
Xinyue Ye, Jiaxin Du, Xinyu Li, et al.
Urban Informatics (2025) Vol. 4, Iss. 1
Open Access | Times Cited: 1
Anthropomorphic response: Understanding interactions between humans and artificial intelligence agents
Joohee Kim, Il Im
Computers in Human Behavior (2022) Vol. 139, pp. 107512-107512
Closed Access | Times Cited: 62
Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots
Lennart Seitz, Sigrid Bekmeier‐Feuerhahn, Krutika Gohil
International Journal of Human-Computer Studies (2022) Vol. 165, pp. 102848-102848
Closed Access | Times Cited: 55
Understanding digital consumer: A review, synthesis, and future research agenda
Ayşegül Sağkaya Güngör, Tuğçe Ozansoy Çadırcı
International Journal of Consumer Studies (2022) Vol. 46, Iss. 5, pp. 1829-1858
Closed Access | Times Cited: 53
The role of emotions in the consumer meaning-making of interactions with social robots
Matteo Borghi, Marcello M. Mariani
Technological Forecasting and Social Change (2022) Vol. 182, pp. 121844-121844
Open Access | Times Cited: 50
The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
Shengliang Zhang, Zhenran Hu, Xiaodong Li, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 52, pp. 170-183
Closed Access | Times Cited: 42
Role of trust in customer attitude and behaviour formation towards social service robots
Valentina Della Corte, Fabiana Sepe, Doğan Gürsoy, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103587-103587
Closed Access | Times Cited: 37
Can autonomy level and anthropomorphic characteristics affect public acceptance and trust towards shared autonomous vehicles?
Min Wu, Nanxi Wang, Kum Fai Yuen
Technological Forecasting and Social Change (2023) Vol. 189, pp. 122384-122384
Closed Access | Times Cited: 35
Transition to a sustainable food supply chain during disruptions: A study on the Brazilian food companies in the Covid-19 era
Zahra Fozouni Ardekani, Seyed Mohammad Javad Sobhani, Marcelo Werneck Barbosa, et al.
International Journal of Production Economics (2023) Vol. 257, pp. 108782-108782
Open Access | Times Cited: 29
Human-machine Collaborative Decision-making: An Evolutionary Roadmap Based on Cognitive Intelligence
Minglun Ren, Nengying Chen, Hui Qiu
International Journal of Social Robotics (2023) Vol. 15, Iss. 7, pp. 1101-1114
Closed Access | Times Cited: 29
Building trust in automatic video interviews using various AI interfaces: Tangibility, immediacy, and transparency
Hung-Yue Suen, Kuo-En Hung
Computers in Human Behavior (2023) Vol. 143, pp. 107713-107713
Closed Access | Times Cited: 26
Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
Yao‐Chin Wang, Avraam Papastathopoulos
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1744-1765
Closed Access | Times Cited: 24
Virtual Influencers versus Real Influencers Advertising in the Metaverse, Understanding the Perceptions, and Interactions with Users
Marie Haikel-Elsabeh
Journal of Current Issues & Research in Advertising (2023) Vol. 44, Iss. 3, pp. 252-273
Closed Access | Times Cited: 24
Out of the way, human! Understanding post-adoption of last-mile delivery robots
Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123242-123242
Open Access | Times Cited: 13
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