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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The media inequality: Comparing the initial human-human and human-AI social interactions
Yi Mou, Kun Xu
Computers in Human Behavior (2017) Vol. 72, pp. 432-440
Closed Access | Times Cited: 246

Showing 1-25 of 246 citing articles:

Consumers and Artificial Intelligence: An Experiential Perspective
Stefano Puntoni, Rebecca Walker Reczek, Markus Giesler, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 131-151
Open Access | Times Cited: 620
I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
Muhammad Ashfaq, Jiang Yun, Shubin Yu, et al.
Telematics and Informatics (2020) Vol. 54, pp. 101473-101473
Closed Access | Times Cited: 582
Artificial intelligence and communication: A Human–Machine Communication research agenda
Andrea L. Guzman, Seth C. Lewis
New Media & Society (2019) Vol. 22, Iss. 1, pp. 70-86
Closed Access | Times Cited: 572
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Computers in Human Behavior (2021) Vol. 122, pp. 106855-106855
Closed Access | Times Cited: 472
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Amon Rapp, Lorenzo Curti, Arianna Boldi
International Journal of Human-Computer Studies (2021) Vol. 151, pp. 102630-102630
Open Access | Times Cited: 396
Unleashing the Potential of Chatbots in Education: A State-Of-The-Art Analysis
Rainer Winkler, Matthias Soellner
Academy of Management Proceedings (2018) Vol. 2018, Iss. 1, pp. 15903-15903
Closed Access | Times Cited: 350
How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue
Wan‐Hsiu Sunny Tsai, Yü Liu, Ching‐Hua Chuan
Journal of Research in Interactive Marketing (2021) Vol. 15, Iss. 3, pp. 460-482
Closed Access | Times Cited: 233
Artificial Intelligence Chatbot Behavior Change Model for Designing Artificial Intelligence Chatbots to Promote Physical Activity and a Healthy Diet: Viewpoint
Jingwen Zhang, Yoo Jung Oh, Patrick Lange, et al.
Journal of Medical Internet Research (2020) Vol. 22, Iss. 9, pp. e22845-e22845
Open Access | Times Cited: 231
Attachment and trust in artificial intelligence
Omri Gillath, Ting Ai, Michael S. Branicky, et al.
Computers in Human Behavior (2020) Vol. 115, pp. 106607-106607
Closed Access | Times Cited: 230
Automation, Journalism, and Human–Machine Communication: Rethinking Roles and Relationships of Humans and Machines in News
Seth C. Lewis, Andrea L. Guzman, Thomas Schmidt
Digital Journalism (2019) Vol. 7, Iss. 4, pp. 409-427
Closed Access | Times Cited: 212
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
Meng­meng Song, Xinyu Xing, Yucong Duan, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102900-102900
Closed Access | Times Cited: 202
Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis
Eleonora Pantano, Gabriele Pizzi
Journal of Retailing and Consumer Services (2020) Vol. 55, pp. 102096-102096
Open Access | Times Cited: 180
Alexa, what do we know about conversational commerce? Insights from a systematic literature review
Weng Marc Lim, Satish Kumar, Sanjeev Verma, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 6, pp. 1129-1155
Closed Access | Times Cited: 173
The Effect of Social Presence and Chatbot Errors on Trust
Diana-Cezara Toader, Grațiela Dana Boca, Rita Toader, et al.
Sustainability (2019) Vol. 12, Iss. 1, pp. 256-256
Open Access | Times Cited: 157
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
Hua Jiang, Yang Cheng, Jeongwon Yang, et al.
Computers in Human Behavior (2022) Vol. 134, pp. 107329-107329
Closed Access | Times Cited: 156
Can we be friends with Mitsuku? A longitudinal study on the process of relationship formation between humans and a social chatbot
Emmelyn Croes, Marjolijn L. Antheunis
Journal of Social and Personal Relationships (2020) Vol. 38, Iss. 1, pp. 279-300
Open Access | Times Cited: 154
Anthropomorphism and customers’ willingness to use artificial intelligence service agents
Yang Yang, Yue Liu, Xingyang Lv, et al.
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 1, pp. 1-23
Closed Access | Times Cited: 153
Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?
Gabriele Pizzi, Daniele Scarpi, Eleonora Pantano
Journal of Business Research (2020) Vol. 129, pp. 878-890
Open Access | Times Cited: 150
Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis
Ransome Epie Bawack, Samuel Fosso Wamba, Kévin Carillo
International Journal of Information Management (2021) Vol. 58, pp. 102309-102309
Open Access | Times Cited: 149
Measuring the impact of online personalisation: Past, present and future
Markus Zanker, Laurens Rook, Dietmar Jannach
International Journal of Human-Computer Studies (2019) Vol. 131, pp. 160-168
Open Access | Times Cited: 147
Transitioning to Human Interaction with AI Systems: New Challenges and Opportunities for HCI Professionals to Enable Human-Centered AI
Wei Xu, Marvin J. Dainoff, Liezhong Ge, et al.
International Journal of Human-Computer Interaction (2022) Vol. 39, Iss. 3, pp. 494-518
Open Access | Times Cited: 147
A Review of Artificial Intelligence Adoptions in the Media Industry
Sylvia M. Chan‐Olmsted
The International Journal on Media Management (2019) Vol. 21, Iss. 3-4, pp. 193-215
Closed Access | Times Cited: 145
Artificial Intelligence in Digital Media: The Era of Deepfakes
Stamatis Karnouskos
IEEE Transactions on Technology and Society (2020) Vol. 1, Iss. 3, pp. 138-147
Closed Access | Times Cited: 145
A Bot and a Smile: Interpersonal Impressions of Chatbots and Humans Using Emoji in Computer-mediated Communication
Austin Beattie, Autumn Edwards, Chad Edwards
Communication Studies (2020) Vol. 71, Iss. 3, pp. 409-427
Closed Access | Times Cited: 140
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 140
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