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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Understanding the use of social media by organisations for crisis communication
Mina Roshan, Matthew Warren, Rodney Carr
Computers in Human Behavior (2016) Vol. 63, pp. 350-361
Closed Access | Times Cited: 141

Showing 1-25 of 141 citing articles:

Mental health consequences of COVID-19 media coverage: the need for effective crisis communication practices
Zhaohui Su, Dean McDonnell, Jun Wen, et al.
Globalization and Health (2021) Vol. 17, Iss. 1
Open Access | Times Cited: 369
Big data analytics for disaster response and recovery through sentiment analysis
J. Rexiline Ragini, P. M. Rubesh Anand, Vidhyacharan Bhaskar
International Journal of Information Management (2018) Vol. 42, pp. 13-24
Closed Access | Times Cited: 324
How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation
Hannelore Crijns, Veroline Cauberghe, Liselot Hudders, et al.
Computers in Human Behavior (2017) Vol. 75, pp. 619-631
Closed Access | Times Cited: 100
How do strategic leaders engage with social media? A theoretical framework for research and practice
Ciarán Heavey, Zeki Şimşek, Christina Kyprianou, et al.
Strategic Management Journal (2020) Vol. 41, Iss. 8, pp. 1490-1527
Closed Access | Times Cited: 97
Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication
Demola Obembe, Oluwaseun Kolade, Funmi Obembe, et al.
International Journal of Information Management Data Insights (2021) Vol. 1, Iss. 2, pp. 100040-100040
Open Access | Times Cited: 87
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?
Linchi Kwok, Jungwoo Lee, Spring H. Han
Cornell Hospitality Quarterly (2021) Vol. 63, Iss. 4, pp. 528-543
Closed Access | Times Cited: 56
Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry
Xinwei Li, Mao Xu, Wenjuan Zeng, et al.
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103157-103157
Open Access | Times Cited: 54
Creation of sustainable growth with explainable artificial intelligence: An empirical insight from consumer packaged goods retailers
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana
Journal of Cleaner Production (2023) Vol. 399, pp. 136605-136605
Closed Access | Times Cited: 34
Do Online Comments Affect Environmental Management? Identifying Factors Related to Environmental Management and Sustainability of Hotels
José Ramón Saura, Ana Reyes-Menéndez, César Álvarez Alonso
Sustainability (2018) Vol. 10, Iss. 9, pp. 3016-3016
Open Access | Times Cited: 67
Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies
Amalia Triantafillidou, Prodromos Yannas
Computers in Human Behavior (2020) Vol. 106, pp. 106269-106269
Closed Access | Times Cited: 54
Exploring the consequence of social media usage on firm performance
Payam Hanafizadeh, Sepideh Shafia, Erik Bohlin
Digital Business (2021) Vol. 1, Iss. 2, pp. 100013-100013
Open Access | Times Cited: 44
Strategic Dialogic Communication Through Digital Media During COVID-19 Crisis
Mark Anthony Camilleri
Emerald Publishing Limited eBooks (2021), pp. 1-18
Open Access | Times Cited: 41
Handling false information in emergency management: A cross-national comparative study of European practices
Sten Torpan, Sten Hansson, Mark Rhinard, et al.
International Journal of Disaster Risk Reduction (2021) Vol. 57, pp. 102151-102151
Open Access | Times Cited: 41
Attitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
José Ramón Saura, Pedro R. Palos‐Sánchez, Miguel Ángel Ríos Martín
International Journal of Environmental Research and Public Health (2018) Vol. 15, Iss. 3, pp. 553-553
Open Access | Times Cited: 55
Examining customer perception and behaviour through social media research – An empirical study of the United Airlines overbooking crisis
Jie Ma, Ying Kei Tse, Xiaojun Wang, et al.
Transportation Research Part E Logistics and Transportation Review (2019) Vol. 127, pp. 192-205
Open Access | Times Cited: 53
Social Media and Crisis Communications: A Survey of Local Governments in Florida
Stephen Neely, Matthew Collins
Journal of Homeland Security and Emergency Management (2018) Vol. 15, Iss. 1
Open Access | Times Cited: 49
Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues
Umar Ali Bukar, Marzanah A. Jabar, Fatimah Sidi, et al.
IEEE Access (2020) Vol. 8, pp. 185842-185869
Open Access | Times Cited: 49
Effects of data breaches from user-generated content: A corporate reputation analysis
Ilenia Confente, Giorgia Giusi Siciliano, Barbara Gaudenzi, et al.
European Management Journal (2019) Vol. 37, Iss. 4, pp. 492-504
Closed Access | Times Cited: 48
Examining restaurant purchase intention during crises: the role of message appeal
Minji Kim, Eun Joo Kim, Billy Bai
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 12, pp. 4373-4390
Closed Access | Times Cited: 34
Social-media-based crisis communication: Assessing the engagement of local agencies in Twitter during Hurricane Irma
N.A. Mohd. Noor, Ratna Okhai, Tasnuba Binte Jamal, et al.
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 2, pp. 100236-100236
Closed Access | Times Cited: 5
Exploring the antecedents of mobile social media subscribers’ unfollowing intention during natural disasters
Houcai Wang, Zhenya Tang, Xiaoliang Long, et al.
Journal of Risk Research (2025), pp. 1-25
Closed Access
This bud (may not be) for you: An examination of perceptions of the Budweiser brand in the wake of the crisis involving transgender influencer Dylan Mulvaney
Amanda D. Damiano, Wenjing Xie, Chang-Han Jong
Atlantic Journal of Communication (2025), pp. 1-23
Closed Access
The Role of Dialogic Crisis Communication Strategy in Repairing Organizational Reputation: A Moderated Mediation Model
Jia Fu, Yinyin Yang
Management Communication Quarterly (2025)
Closed Access
Strategic Response to Organizational Crisis: A Bibliometric Approach
Nidhi Kumari, Rohit Raj, Vimal Kumar, et al.
Journal of Contingencies and Crisis Management (2025) Vol. 33, Iss. 2
Closed Access
Opening organizational learning in crisis management: On the affordances of social media
Kathrin Eismann, Oliver Posegga, Kai Fischbach
The Journal of Strategic Information Systems (2021) Vol. 30, Iss. 4, pp. 101692-101692
Open Access | Times Cited: 32
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