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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies
Eyun‐Jung Ki, Elmie Nekmat
Computers in Human Behavior (2014) Vol. 35, pp. 140-147
Closed Access | Times Cited: 136

Showing 1-25 of 136 citing articles:

Social Media and the Formation of Organizational Reputation
Michael Etter, Davide Ravasi, Elanor Colleoni
Academy of Management Review (2017) Vol. 44, Iss. 1, pp. 28-52
Open Access | Times Cited: 324
Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice
Mats Eriksson
International Journal of Strategic Communication (2018) Vol. 12, Iss. 5, pp. 526-551
Open Access | Times Cited: 201
Understanding the use of social media by organisations for crisis communication
Mina Roshan, Matthew Warren, Rodney Carr
Computers in Human Behavior (2016) Vol. 63, pp. 350-361
Closed Access | Times Cited: 141
How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation
Hannelore Crijns, Veroline Cauberghe, Liselot Hudders, et al.
Computers in Human Behavior (2017) Vol. 75, pp. 619-631
Closed Access | Times Cited: 100
Navigating Crisis: The Role of Communication in Organizational Crisis
Sky Marsen
International Journal of Business Communication (2019) Vol. 57, Iss. 2, pp. 163-175
Open Access | Times Cited: 86
Using artificial intelligence to detect crisis related to events: Decision making in B2B by artificial intelligence
Aydin Farrokhi, Farid Shirazi, Nick Hajli, et al.
Industrial Marketing Management (2020) Vol. 91, pp. 257-273
Open Access | Times Cited: 78
Social media opinion summarization using emotion cognition and convolutional neural networks
Peng Wu, Xiaotong Li, Si Shen, et al.
International Journal of Information Management (2019) Vol. 51, pp. 101978-101978
Closed Access | Times Cited: 77
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?
Linchi Kwok, Jungwoo Lee, Spring H. Han
Cornell Hospitality Quarterly (2021) Vol. 63, Iss. 4, pp. 528-543
Closed Access | Times Cited: 56
Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
Meng Yu, Mingming Cheng, Lin Yang, et al.
Tourism Management (2022) Vol. 93, pp. 104618-104618
Open Access | Times Cited: 43
Managing a health crisis on Facebook: How the response strategies of apology, sympathy, and information influence public relations
Marcia W. DiStaso, Michail Vafeiadis, Chelsea Amaral
Public Relations Review (2014) Vol. 41, Iss. 2, pp. 222-231
Closed Access | Times Cited: 82
Developing a multi-level organization-public dialogic communication framework to assess social media-mediated disaster communication and engagement outcomes
Wenlin Liu, Weiai Wayne Xu, Jiun-Yi Tsai
Public Relations Review (2020) Vol. 46, Iss. 4, pp. 101949-101949
Open Access | Times Cited: 69
Social media engagement as an evaluation barometer: Insights from communication executives
Hua Jiang, Yi Luo, Owen Kulemeka
Public Relations Review (2016) Vol. 42, Iss. 4, pp. 679-691
Closed Access | Times Cited: 67
Seeking sincerity, finding forgiveness: YouTube apologies as image repair
Jean Kelso Sandlin, Monica L. Gracyalny
Public Relations Review (2018) Vol. 44, Iss. 3, pp. 393-406
Open Access | Times Cited: 62
Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies
Amalia Triantafillidou, Prodromos Yannas
Computers in Human Behavior (2020) Vol. 106, pp. 106269-106269
Closed Access | Times Cited: 54
Crisis communication for public organizations: Examining Pakistan Railways' use of information technology and social media for image repair
Shafiq Ahmad Kamboh, Muhammad Ittefaq, Yan Jin
Journal of Contingencies and Crisis Management (2023) Vol. 32, Iss. 1
Open Access | Times Cited: 16
Communication in the face of a school crisis: Examining the volume and content of social media mentions during active shooter incidents
Joseph P. Mazer, Blair Thompson, Jessica Cherry, et al.
Computers in Human Behavior (2015) Vol. 53, pp. 238-248
Closed Access | Times Cited: 59
Self-correcting mechanisms and echo-effects in social media: An analysis of the “gunman in the newsroom” crisis
Wouter Jong, Michel Dückers
Computers in Human Behavior (2016) Vol. 59, pp. 334-341
Open Access | Times Cited: 59
The effect of different crisis communication channels
Kaede Sano, Hiroki Sano
Annals of Tourism Research (2019) Vol. 79, pp. 102804-102804
Closed Access | Times Cited: 52
Managing social media uncertainty to support the decision making process during Emergencies
Silvia Planella Conrado, Karen Neville, Simon Woodworth, et al.
Journal of Decision System (2016) Vol. 25, Iss. sup1, pp. 171-181
Open Access | Times Cited: 50
Growth of public relations research networks: a bibliometric analysis
Eyun‐Jung Ki, Yorgo Pasadeos, Tugce Ertem-Eray
Journal of Public Relations Research (2019) Vol. 31, Iss. 1-2, pp. 5-31
Closed Access | Times Cited: 50
Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues
Umar Ali Bukar, Marzanah A. Jabar, Fatimah Sidi, et al.
IEEE Access (2020) Vol. 8, pp. 185842-185869
Open Access | Times Cited: 49
Crisis collective memory making on social media: A case study of three Chinese crises on Weibo
Xing Zhang, Elmie Nekmat, Anfan Chen
Public Relations Review (2020) Vol. 46, Iss. 4, pp. 101960-101960
Closed Access | Times Cited: 41
Effects of brand feedback to negative eWOM on brand love/hate: an expectancy violation approach
Jing Yang, Juan Mundel
Journal of Product & Brand Management (2021) Vol. 31, Iss. 2, pp. 279-292
Closed Access | Times Cited: 37
Crisis Communication and Governance: Lessons Learned from Covid − 19 Pandemic in Italy
Barbara Lucini
Public Organization Review (2025)
Open Access
This bud (may not be) for you: An examination of perceptions of the Budweiser brand in the wake of the crisis involving transgender influencer Dylan Mulvaney
Amanda D. Damiano, Wenjing Xie, Chang-Han Jong
Atlantic Journal of Communication (2025), pp. 1-23
Closed Access
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