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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The paradoxes of generative AI-enabled customer service: A guide for managers
Carla Ferraro, Vlad Demsar, Sean Sands, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 549-559
Open Access | Times Cited: 26

Showing 1-25 of 26 citing articles:

Beware of botshit: How to manage the epistemic risks of generative chatbots
Timothy R. Hannigan, Ian P. McCarthy, André Spicer
Business Horizons (2024) Vol. 67, Iss. 5, pp. 471-486
Closed Access | Times Cited: 31
Game changers: A generative AI prompt protocol to enhance human-AI knowledge co-construction
Jeandri Robertson, Caitlin Ferreira, Elsamari Botha, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 499-510
Open Access | Times Cited: 31
How to build a competitive advantage for your brand using generative AI
Yuanyuan Cui, Patrick van Esch, Steven E. Phelan
Business Horizons (2024) Vol. 67, Iss. 5, pp. 583-594
Closed Access | Times Cited: 24
Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries
Laavanya Ramaul, Paavo Ritala, Mika Ruokonen
Business Horizons (2024) Vol. 67, Iss. 5, pp. 615-627
Open Access | Times Cited: 18
Innovating by prompting: How to facilitate innovation in the age of generative AI
Leif Sundberg, Jonny Holmström
Business Horizons (2024) Vol. 67, Iss. 5, pp. 561-570
Open Access | Times Cited: 17
To ChatGPT, or not to ChatGPT: Navigating the paradoxes of generative AI in the advertising industry
Elena Osadchaya, Ben Marder, Jennifer A. Yule, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 571-581
Open Access | Times Cited: 17
Written by ChatGPT: AI, large language models, conversational chatbots, and their place in society and business
Jan Kietzmann, Andrew Park
Business Horizons (2024) Vol. 67, Iss. 5, pp. 453-459
Closed Access | Times Cited: 17
Managing a ChatGPT-empowered workforce: Understanding its affordances and side effects
Jana Retkowsky, Ella Hafermalz, Marleen Huysman
Business Horizons (2024) Vol. 67, Iss. 5, pp. 511-523
Open Access | Times Cited: 16
Generative artificial intelligence: a proactive and creative tool to achieve hyper-segmentation and hyper-personalization in the tourism industry
Lázaro Florido-Benítez
International Journal of Tourism Cities (2024)
Closed Access | Times Cited: 15
AI and the advent of the cyborg behavioral scientist
Geoff Tomaino, Alan Cooke, Jim Hoover
Journal of Consumer Psychology (2025)
Closed Access | Times Cited: 1
A framework of diversity, equity, and inclusion safeguards for chatbots
Esraa Abdelhalim, Kemi S. Anazodo, Nazha Gali, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 487-498
Closed Access | Times Cited: 13
From HAL to GenAI: Optimizing chatbot impacts with CARE
Cai Feng, Elsamari Botha, Leyland Pitt
Business Horizons (2024) Vol. 67, Iss. 5, pp. 537-548
Open Access | Times Cited: 13
Trajectories of AI technologies: Insights for managers
Pierre Berthon, Taylan Yalcin, Ekin Pehlivan, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 461-470
Open Access | Times Cited: 11
Navigating the challenges of generative technologies: Proposing the integration of artificial intelligence and blockchain
Jordan Brewer, Dhru Patel, Dennie Kim, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 525-535
Closed Access | Times Cited: 8
Generative artificial intelligence in small and medium enterprises: Navigating its promises and challenges
Kumaran Rajaram, Patrick Nicolas Tinguely
Business Horizons (2024) Vol. 67, Iss. 5, pp. 629-648
Closed Access | Times Cited: 8
Managerial framework for evaluating AI chatbot integration: Bridging organizational readiness and technological challenges
Roberto Urbani, Caitlin Ferreira, Joey Lam
Business Horizons (2024) Vol. 67, Iss. 5, pp. 595-606
Open Access | Times Cited: 7
Customer experience in digital transformation: the influence of intelligent chatbots toward a sustainable market
Sofia Gomes, Jo�ão M. Lopes, Tiago Trancoso
International Journal of Innovation Science (2025)
Closed Access
Navigating the organizational AI journey: The phased AI transformation framework
Jonny Holmström, Johan Magnusson
Business Horizons (2025)
Closed Access
Anthropomorphic generative AI chatbots for enhancing customer engagement, experience and recommendation
Aman Kumar, Amit Shankar, Abhishek Behl, et al.
Journal of Consumer Marketing (2025)
Closed Access
Developing a Framework for Integrating Chatbots with Personality in Organizations
Gulnara Z. Karimova
SpringerBriefs in computer science (2025), pp. 7-17
Closed Access
Using generative artificial intelligence (GenAI) in marketing: Development and practices
Hau‐Ling Chan, Tsan‐Ming Choi
Journal of Business Research (2025) Vol. 191, pp. 115276-115276
Closed Access
A Comprehensive Survey on Generative AI for Metaverse: Enabling Immersive Experience
Vinay Chamola, Siva Sai, A. Bhargava, et al.
Cognitive Computation (2024)
Closed Access | Times Cited: 3
Impact of Motivation Factors for Using Generative AI Services on Continuous Use Intention: Mediating Trust and Acceptance Attitude
Sangbum Kang, Yongjoo Choi, Boyoung Kim
Social Sciences (2024) Vol. 13, Iss. 9, pp. 475-475
Open Access | Times Cited: 3
Generative Artificial Intelligence in Small and Medium Enterprises: Navigating Its Promises and Challenges <br>
Kumaran Rajaram, Patrick Nicolas Tinguely
SSRN Electronic Journal (2024)
Closed Access | Times Cited: 2
AI Caramba!
Ahmed Shaalan, Marwa Tourky, Khaled Ibrahim
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 309-352
Closed Access
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