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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
Yingzi Xu, Chih-Hui Shieh, Patrick van Esch, et al.
Australasian Marketing Journal (AMJ) (2020) Vol. 28, Iss. 4, pp. 189-199
Open Access | Times Cited: 219

Showing 1-25 of 219 citing articles:

Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development
Dung Minh Nguyen, Yen‐Ting Helena Chiu, Huy Duc Le
Sustainability (2021) Vol. 13, Iss. 14, pp. 7625-7625
Open Access | Times Cited: 157
Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 144
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
Janin Karoli Hentzen, Arvid O. I. Hoffmann, Rebecca Dolan, et al.
International Journal of Bank Marketing (2021) Vol. 40, Iss. 6, pp. 1299-1336
Closed Access | Times Cited: 128
Artificial Intelligence (AI): Revolutionizing Digital Marketing
Patrick van Esch, J. Stewart Black
Australasian Marketing Journal (AMJ) (2021) Vol. 29, Iss. 3, pp. 199-203
Closed Access | Times Cited: 111
Utilization of artificial intelligence in the banking sector: a systematic literature review
Omar H. Fares, Irfan Butt, Seung Hwan Mark Lee
Journal of Financial Services Marketing (2022) Vol. 28, Iss. 4, pp. 835-852
Open Access | Times Cited: 97
Chatbots in customer service: Their relevance and impact on service quality
Chiara Valentina Misischia, Flora Poecze, Christine Strauß
Procedia Computer Science (2022) Vol. 201, pp. 421-428
Open Access | Times Cited: 82
AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda
Amani Alabed, Ana Javornik, Diana Gregory‐Smith
Technological Forecasting and Social Change (2022) Vol. 182, pp. 121786-121786
Open Access | Times Cited: 76
Virtual agents and flow experience: An empirical examination of AI-powered chatbots
Abdullah M. Baabdullah, Ali Abdallah Alalwan, Raed Algharabat, et al.
Technological Forecasting and Social Change (2022) Vol. 181, pp. 121772-121772
Open Access | Times Cited: 75
AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots
Yimin Zhu, Jiemin Zhang, Jifei Wu, et al.
Journal of Business Research (2022) Vol. 150, pp. 642-652
Closed Access | Times Cited: 74
The adoption of artificial intelligence in human resources management practices
Nishad Nawaz, Hemalatha Arunachalam, Barani Kumari Pathi, et al.
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 1, pp. 100208-100208
Open Access | Times Cited: 52
Does artificial intelligence (AI) boost digital banking user satisfaction? Integration of expectation confirmation model and antecedents of artificial intelligence enabled digital banking
Feras MI Alnaser, Samar Rahi, Mahmoud Alghizzawi, et al.
Heliyon (2023) Vol. 9, Iss. 8, pp. e18930-e18930
Open Access | Times Cited: 42
Applications of artificial intelligence and machine learning in the financial services industry: A bibliometric review
Debidutta Pattnaik, Sougata Ray, Raghu Raman
Heliyon (2023) Vol. 10, Iss. 1, pp. e23492-e23492
Open Access | Times Cited: 42
AI Chatbots in Chinese higher education: adoption, perception, and influence among graduate students—an integrated analysis utilizing UTAUT and ECM models
Weiqi Tian, Jingshen Ge, Yu Zhao, et al.
Frontiers in Psychology (2024) Vol. 15
Open Access | Times Cited: 40
Artificial Intelligence In Digital Marketing Influences Consumer Behaviour: A Review And Theoretical Foundation For Future Research
Fazla Rabby
SSRN Electronic Journal (2025)
Closed Access | Times Cited: 35
AI or Human? The Effect of Streamer Types on Consumer Purchase Intention in Live Streaming
Jingyan Gao, Xijie Zhao, Mengfan Zhai, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-13
Closed Access | Times Cited: 17
Exploring the impact of chatbots on consumer sentiment and expectations in retail
Anh D. Tran, Jason Pallant, Lester W. Johnson
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102718-102718
Closed Access | Times Cited: 102
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102826-102826
Closed Access | Times Cited: 89
Decision augmentation and automation with artificial intelligence: Threat or opportunity for managers?
Michael Leyer, Sabrina Schneider
Business Horizons (2021) Vol. 64, Iss. 5, pp. 711-724
Closed Access | Times Cited: 88
Advertising Benefits from Ethical Artificial Intelligence Algorithmic Purchase Decision Pathways
Waymond Rodgers, Tam Nguyen
Journal of Business Ethics (2022) Vol. 178, Iss. 4, pp. 1043-1061
Open Access | Times Cited: 67
Themed Issue Introduction: Promises and Perils of Artificial Intelligence and Advertising
Shelly Rodgers
Journal of Advertising (2021) Vol. 50, Iss. 1, pp. 1-10
Open Access | Times Cited: 64
Customer Brand Engagement through Chatbots on Bank Websites– Examining the Antecedents and Consequences
Harinder Hari, Radha Iyer, Brinda Sampat
International Journal of Human-Computer Interaction (2021) Vol. 38, Iss. 13, pp. 1212-1227
Closed Access | Times Cited: 63
How Human–Chatbot Interaction Impairs Charitable Giving: The Role of Moral Judgment
Yuanyuan Zhou, Zhuoying Fei, Yuanqiong He, et al.
Journal of Business Ethics (2022) Vol. 178, Iss. 3, pp. 849-865
Closed Access | Times Cited: 60
AI-driven banking services: the next frontier for a personalised experience in the emerging market
Jagdish N. Sheth, Varsha Jain, Gourav Roy, et al.
International Journal of Bank Marketing (2022) Vol. 40, Iss. 6, pp. 1248-1271
Closed Access | Times Cited: 58
Disruptive technology and AI in the banking industry of an emerging market
Akinyemi Paul Omoge, Prachi Gala, Alisha Horky
International Journal of Bank Marketing (2022) Vol. 40, Iss. 6, pp. 1217-1247
Closed Access | Times Cited: 57
Man vs machine: how artificial intelligence in banking influences consumer belief in financial advice
Gavin Northey, Vanessa Hunter, Rory Mulcahy, et al.
International Journal of Bank Marketing (2022) Vol. 40, Iss. 6, pp. 1182-1199
Closed Access | Times Cited: 51
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