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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Exploring the effect of humor in robot failure
Hongyan Yang, Hong Xu, Yan Zhang, et al.
Annals of Tourism Research (2022) Vol. 95, pp. 103425-103425
Closed Access | Times Cited: 72

Showing 1-25 of 72 citing articles:

Artificial intelligence: an overview of research trends and future directions
Doğan Gürsoy, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 34
Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective
Ruiqi Yao, Guijie Qi, Zhiqiang Wu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103872-103872
Closed Access | Times Cited: 19
How do consumers react to chatbots' humorous emojis in service failures
Dewen Liu, Yiliang Lv, Weidong Huang
Technology in Society (2023) Vol. 73, pp. 102244-102244
Closed Access | Times Cited: 33
How cute mascots affect relationships with tourism destinations: A moderated mediation model
Qianqian Su, Fangxuan Li
Tourism Management (2023) Vol. 99, pp. 104782-104782
Closed Access | Times Cited: 33
Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103511-103511
Closed Access | Times Cited: 24
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Yuguang Xie, Changyong Liang, Peiyu Zhou, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103599-103599
Closed Access | Times Cited: 23
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
Ghazal Shams, Kawon Kathy Kim, Ka-Eun Kim
International Journal of Hospitality Management (2024) Vol. 120, pp. 103782-103782
Closed Access | Times Cited: 8
The dark side of robot usage for hotel employees: An uncertainty management perspective
Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
Tourism Management (2024) Vol. 106, pp. 104994-104994
Closed Access | Times Cited: 8
A natural apology is sincere: Understanding chatbots' performance in symbolic recovery
Jiemin Zhang, Yimin Zhu, Jifei Wu, et al.
International Journal of Hospitality Management (2022) Vol. 108, pp. 103387-103387
Closed Access | Times Cited: 36
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
Minghui Shan, Zhenzhong Zhu, Haipeng Chen, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 2, pp. 145-168
Closed Access | Times Cited: 20
Optimizing service encounters through mascot-like robot with a politeness strategy
Huixian Zhang, Meng­meng Song
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103864-103864
Closed Access | Times Cited: 6
Warmth trumps competence? Uncovering the influence of multimodal AI anthropomorphic interaction experience on intelligent service evaluation: Insights from the high-evoked automated social presence
Shizhen Bai, Dingyao Yu, Chunjia Han, et al.
Technological Forecasting and Social Change (2024) Vol. 204, pp. 123395-123395
Open Access | Times Cited: 6
Unintended indulgence in robotic service encounters
Sungwoo Choi, Lisa C. Wan, Anna S. Mattila
Annals of Tourism Research (2024) Vol. 106, pp. 103768-103768
Closed Access | Times Cited: 5
It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure
Jing Yu, Xiaoming Liu, Mang He, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103759-103759
Closed Access | Times Cited: 5
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure
Ke Ma, Xiaojie Duan, Xiaoye Fu, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-20
Closed Access | Times Cited: 5
Unique or mainstream? exploring the impact mechanism of destination virtual endorsers’ apparel on tourist favorability
Shan Zhang, Xuesong Jin, Han Wei, et al.
Current Issues in Tourism (2025), pp. 1-18
Closed Access
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 15
Communicate like humans? Anthropomorphism and hotel consumers’ willingness to pay a premium price
Fangxuan Li, Qianqian Su, Jiantao Guan, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 482-492
Open Access | Times Cited: 14
Humor type and service context shape AI service recovery
Juan Liu, Xing’an Xu
Annals of Tourism Research (2023) Vol. 103, pp. 103668-103668
Closed Access | Times Cited: 14
The influence of robot anthropomorphism and perceived intelligence on hotel guests’ continuance usage intention
Xiaoxiao Song, Huimin Gu, Yunpeng Li, et al.
Information Technology & Tourism (2023) Vol. 26, Iss. 1, pp. 89-117
Closed Access | Times Cited: 14
The “backfire” effects of luxury advertising on TikTok: The moderating role of self-deprecating online reviews
Hao Zhang, Xiaojing Wang
Computers in Human Behavior (2024) Vol. 155, pp. 108163-108163
Closed Access | Times Cited: 4
Tourists prefer competent appearance robot over warm one: The effect of busyness perception
Chen Yang, Xiaogang Xu
Journal of Hospitality and Tourism Management (2024) Vol. 60, pp. 152-163
Closed Access | Times Cited: 4
Match or mismatch: how emoji use shapes consumers’ perception of online reviews
Zhenchuan Cai, Kaili Chen, Haichuan Zhao
Asia Pacific Journal of Marketing and Logistics (2025)
Closed Access
Exploring the effect of AI warm response on consumer reuse intention in service failure
Cuicui Wang, Lin Ni, Bei Yuan, et al.
Computers in Human Behavior (2025), pp. 108606-108606
Closed Access
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104254-104254
Closed Access
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