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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Teddy-bear effect in service recovery
Biqiang Liu, Yaoqi Li
Annals of Tourism Research (2022) Vol. 94, pp. 103400-103400
Closed Access | Times Cited: 50

Showing 1-25 of 50 citing articles:

Artificial intelligence humor in service recovery
Xing’an Xu, Juan Liu
Annals of Tourism Research (2022) Vol. 95, pp. 103439-103439
Closed Access | Times Cited: 71
Celebrity endorsement in tourism: Attention, emotional arousal and familiarity
Biqiang Liu, Brent Moyle, Anna Kralj, et al.
Tourism Management (2023) Vol. 98, pp. 104750-104750
Closed Access | Times Cited: 43
Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective
Ruiqi Yao, Guijie Qi, Zhiqiang Wu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103872-103872
Closed Access | Times Cited: 21
Inspiration and wellness tourism: the role of cognitive appraisal
Biqiang Liu, Yaoqi Li, Anna Kralj, et al.
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 2, pp. 173-187
Closed Access | Times Cited: 66
Celebrity endorsement in international destination marketing: Evidence from eye-tracking techniques and laboratory experiments
Yaoqi Li, Biqiang Liu, Lishan Xie
Journal of Business Research (2022) Vol. 150, pp. 553-566
Closed Access | Times Cited: 57
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
Minghui Shan, Zhenzhong Zhu, Haipeng Chen, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 2, pp. 145-168
Closed Access | Times Cited: 22
Developing 360-degree stimuli for virtual tourism research: a five-step mixed measures procedure
Biqiang Liu, Anna Kralj, Brent Moyle, et al.
Information Technology & Tourism (2024) Vol. 26, Iss. 3, pp. 485-519
Closed Access | Times Cited: 8
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
Ghazal Shams, Kawon Kathy Kim, Ka-Eun Kim
International Journal of Hospitality Management (2024) Vol. 120, pp. 103782-103782
Closed Access | Times Cited: 8
Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? A mind perception perspective
Yaxin Zhao, Zhangxiang Zhu, Binli Tang
International Journal of Hospitality Management (2025) Vol. 126, pp. 104103-104103
Closed Access | Times Cited: 1
Social cognition of humanoid robots on customer tolerance of service failure
Ying Chang, Chu-Bing Zhang, Tiange Li, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 7, pp. 2347-2366
Closed Access | Times Cited: 18
What do they think of us? Effects of negative meta-stereotypes on hotel employees in China
Yuchen Xu, Catherine Cheung, Seongseop Kim, et al.
Tourism Management (2024) Vol. 104, pp. 104936-104936
Closed Access | Times Cited: 6
Destination image recovery with tourism mascots
Jing Xu, Libo Yan, Stephen Pratt
Journal of Destination Marketing & Management (2022) Vol. 25, pp. 100732-100732
Closed Access | Times Cited: 26
Would You Like to Listen to My Music, My Friend? An Experiment on AI Musicians
Daoyin Sun, Haodong Wang, Jie Xiong
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 12, pp. 3133-3143
Closed Access | Times Cited: 14
Speech VS. Writing: The influences of WOM communication on tourism experience storytellers
Shujie Fang, Yaoqi Li, Zhang Chun, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 54, pp. 521-530
Open Access | Times Cited: 13
Can salespersons help firms overcome brand image crisis? Role of facial appearance
Arpita Agnihotri, Saurabh Bhattacharya, Demetris Vrontis
Journal of Business Research (2024) Vol. 176, pp. 114612-114612
Open Access | Times Cited: 4
Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
Salman Majeed, Woo Gon Kim, Rawan Nimri
International Journal of Hospitality Management (2024) Vol. 123, pp. 103889-103889
Closed Access | Times Cited: 4
The collision of tradition and fashion: How anthropomorphizing museum exhibits influences cultural inheritance
Shasha Cai, Derong Lin, Honggen Xiao
Tourism Management (2025) Vol. 109, pp. 105133-105133
Closed Access
Why and when customers participate in service recovery: From the perspective of perceived group emotional intelligence
Xing’an Xu, Guangxiu Jiang, Li Pan
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 207-218
Closed Access
Exploring the effect of AI warm response on consumer reuse intention in service failure
Cuicui Wang, Lin Ni, Bei Yuan, et al.
Computers in Human Behavior (2025), pp. 108606-108606
Closed Access
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104254-104254
Closed Access
Tourism service recovery: How minority employees influence majority consumer experiences
Shanshi Li, Xing Stella Liu, Lisa C. Wan, et al.
Tourism Management (2025) Vol. 109, pp. 105158-105158
Closed Access
Compensate or apologize? The interaction effects of crisis recovery strategies and crisis types on reputation governance of tourist sites
Zi-Chin Cheng, Wen-Qi Ruan, Shu-Ning Zhang, et al.
Asia Pacific Journal of Tourism Research (2025), pp. 1-18
Closed Access
Talking the talk: how AI voice assistants’ apology styles shape consumer satisfaction in service recovery
Yujie Chen, Yunjiao Mao
Asia Pacific Journal of Marketing and Logistics (2025)
Closed Access
“Who” should be the center? Differentiated tourism digital advertisement design based on the tourist attraction attributes
Ai-Jing Zeng, Wen-Qi Ruan, Yong-Quan Li
Asia Pacific Journal of Tourism Research (2025), pp. 1-18
Closed Access
Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector
Martin Gannon, Babak Taheri, Jamie Thompson, et al.
International Journal of Hospitality Management (2022) Vol. 107, pp. 103341-103341
Open Access | Times Cited: 21
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