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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
Xingyang Lv, Yue Liu, Jingjing Luo, et al.
Annals of Tourism Research (2020) Vol. 87, pp. 103114-103114
Closed Access | Times Cited: 225

Showing 1-25 of 225 citing articles:

Artificial intelligence: a systematic review of methods and applications in hospitality and tourism
Zohreh Doborjeh, Nigel Hemmington, Maryam Doborjeh, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 3, pp. 1154-1176
Open Access | Times Cited: 184
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
Xingyang Lv, Yufan Yang, Dazhi Qin, et al.
Computers in Human Behavior (2021) Vol. 126, pp. 106993-106993
Closed Access | Times Cited: 177
Alexa, what do we know about conversational commerce? Insights from a systematic literature review
Weng Marc Lim, Satish Kumar, Sanjeev Verma, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 6, pp. 1129-1155
Closed Access | Times Cited: 172
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103078-103078
Closed Access | Times Cited: 151
Friendly or competent? The effects of perception of robot appearance and service context on usage intention
Xing Liu, Xiao Yi, Lisa C. Wan
Annals of Tourism Research (2021) Vol. 92, pp. 103324-103324
Closed Access | Times Cited: 143
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior
Xuedong Liang, Gengxuan Guo, Lingli Shu, et al.
Tourism Management (2022) Vol. 92, pp. 104564-104564
Closed Access | Times Cited: 121
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots
Jano Jiménez‐Barreto, Natalia Rubio, Sebastián Molinillo
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 11, pp. 3860-3882
Open Access | Times Cited: 109
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
Mengying Zhang, Doğan Gürsoy, Zhangyao Zhu, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 11, pp. 3883-3905
Closed Access | Times Cited: 108
Exploring how live streaming affects immediate buying behavior and continuous watching intention: A multigroup analysis
Xingyang Lv, Rui Zhang, Yiran Su, et al.
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 1, pp. 109-135
Closed Access | Times Cited: 99
Artificial intelligence humor in service recovery
Xing’an Xu, Juan Liu
Annals of Tourism Research (2022) Vol. 95, pp. 103439-103439
Closed Access | Times Cited: 73
Exploring the effect of humor in robot failure
Hongyan Yang, Hong Xu, Yan Zhang, et al.
Annals of Tourism Research (2022) Vol. 95, pp. 103425-103425
Closed Access | Times Cited: 72
AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda
Amani Alabed, Ana Javornik, Diana Gregory‐Smith
Technological Forecasting and Social Change (2022) Vol. 182, pp. 121786-121786
Open Access | Times Cited: 71
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
Meng­meng Song, Huixian Zhang, Xinyu Xing, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103323-103323
Closed Access | Times Cited: 55
Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
Cuicui Wang, Yiyang Li, Weizhong Fu, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103325-103325
Closed Access | Times Cited: 52
Consumer intention to use service robots: a cognitive–affective–conative framework
Dan Huang, Qiurong Chen, Songshan Huang, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1893-1913
Closed Access | Times Cited: 48
Consumer resistance to service robots at the hotel front desk: A mixed-methods research
Xiaohui Wang, Zhenglan Zhang, Dan Huang, et al.
Tourism Management Perspectives (2023) Vol. 46, pp. 101074-101074
Closed Access | Times Cited: 47
Artificial intelligence: an overview of research trends and future directions
Doğan Gürsoy, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 38
What is beautiful is good: attractive avatars for healthier dining and satisfaction
Fei Hao, Adil Masud Aman, Chen Zhang
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 3969-3988
Closed Access | Times Cited: 19
AI or Human? The Effect of Streamer Types on Consumer Purchase Intention in Live Streaming
Jingyan Gao, Xijie Zhao, Mengfan Zhai, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-13
Closed Access | Times Cited: 17
AI concierge in the customer journey: what is it and how can it add value to the customer?
Stephanie Q. Liu, Khadija Ali Vakeel, Nicholas Smith, et al.
Journal of service management (2024) Vol. 35, Iss. 6, pp. 136-158
Open Access | Times Cited: 17
Research on the financing income of supply chains based on an E-commerce platform
Hongxin Yu, Yuanjun Zhao, Liu Zheng, et al.
Technological Forecasting and Social Change (2021) Vol. 169, pp. 120820-120820
Open Access | Times Cited: 79
Is cuteness irresistible? The impact of cuteness on customers’ intentions to use AI applications
Xingyang Lv, Jingjing Luo, Yuqing Liang, et al.
Tourism Management (2021) Vol. 90, pp. 104472-104472
Closed Access | Times Cited: 76
Spicing up hospitality service encounters: the case of Pepper™
Aarni Tuomi, Iis Tussyadiah, Paul Hanna
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 11, pp. 3906-3925
Open Access | Times Cited: 69
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
Mehmet Bahrı Saydam, Hasan Evrim Arıcı, Mehmet Ali Köseoğlu
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 8, pp. 908-936
Closed Access | Times Cited: 65
Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Computers in Human Behavior (2022) Vol. 138, pp. 107485-107485
Closed Access | Times Cited: 65
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