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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A comparative study of self-service technology with service employees: a qualitative analysis of hotels in China
Chun Liu, Kam Hung
Information Technology & Tourism (2020) Vol. 22, Iss. 1, pp. 33-52
Closed Access | Times Cited: 23

Showing 23 citing articles:

The Value of Service Robots from the Hotel Guest’s Perspective: A Mixed-Method Approach
Ingrid Y. Lin, Anna S. Mattila
International Journal of Hospitality Management (2021) Vol. 94, pp. 102876-102876
Closed Access | Times Cited: 136
Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda
Araceli Hernández, Minwoo Lee
International Journal of Hospitality Management (2025) Vol. 126, pp. 104092-104092
Closed Access | Times Cited: 3
Attitudes of hotel customers towards the use of service robots in hospitality service encounters
Ahu Yazıcı Ayyıldız, Muhammed Baykal, Erdoğan Koç
Technology in Society (2022) Vol. 70, pp. 101995-101995
Closed Access | Times Cited: 69
Applications of disruptive digital technologies in hotel industry: A systematic review
Mohammad Iranmanesh, Morteza Ghobakhloo, Mehrbakhsh Nilashi, et al.
International Journal of Hospitality Management (2022) Vol. 107, pp. 103304-103304
Closed Access | Times Cited: 62
Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic
M. Omar Parvez, Ali Öztüren, Cihan Çobanoğlu, et al.
International Journal of Hospitality Management (2022) Vol. 107, pp. 103336-103336
Open Access | Times Cited: 57
Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach
Arturo Molina, Mar Gómez, Μαριάννα Σιγάλα, et al.
Information Technology & Tourism (2022) Vol. 24, Iss. 2, pp. 299-340
Open Access | Times Cited: 39
Trust in Virtual Interaction: The Role of Avatars in Sustainable Customer Relationships
Yueming Guo, Wailing Ng, Fei Hao, et al.
Sustainability (2023) Vol. 15, Iss. 18, pp. 14026-14026
Open Access | Times Cited: 19
Why Chinese travelers use WeChat to make hotel choice decisions: A uses and gratifications theory perspective
Thilini Chathurika Gamage, Kayhan Tajeddini, Omid Tajeddini
Journal of Global Scholars of Marketing Science (2021) Vol. 32, Iss. 2, pp. 285-312
Open Access | Times Cited: 33
Routledge Handbook of Trends and Issues in Global Tourism Supply and Demand
Alastair M. Morrison, Dimitrios Buhalis
Routledge eBooks (2023)
Closed Access | Times Cited: 13
Impact of Smart Tourism Technology Attributes on Perceived Usefulness, Service Experience Evaluation, and Business Performance: A Perspective of Hotel Employees
Pimtong Tavitiyaman, Xinyan Zhang, Jing Xu, et al.
Journal of Quality Assurance in Hospitality & Tourism (2024), pp. 1-26
Closed Access | Times Cited: 5
A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China
Chun Liu, Kam Hung
International Journal of Hospitality Management (2021) Vol. 94, pp. 102870-102870
Open Access | Times Cited: 31
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China
Chun Liu, Kam Hung
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 2, pp. 176-204
Closed Access | Times Cited: 30
Hotel Service Innovation with Smart Technologies: Exploring Consumers’ Readiness and Behaviors
Jinkyung Jenny Kim, Heesup Han
Sustainability (2022) Vol. 14, Iss. 10, pp. 5746-5746
Open Access | Times Cited: 16
When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA
Abdullah Mohammed Alshehri
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104117-104117
Closed Access | Times Cited: 3
A Review of Self-Service Technology Adoption in the Tourism and Hospitality Industry
Surabhi Gore
Emerald Publishing Limited eBooks (2024), pp. 117-135
Closed Access | Times Cited: 2
Extending the Technology Acceptance Model (TAM) to Explore Customer’s Behavioral Intention to Use Self-Service Technologies (SSTs) in Chinese Budget Hotels
Yang Ke, Jeong-Gil Choi, Jellna Chung
GLOBAL BUSINESS & FINANCE REVIEW (2021) Vol. 26, Iss. 1, pp. 79-94
Open Access | Times Cited: 15
Effects of Service Quality and Service Convenience on Customer Satisfaction and Loyalty in Self-Service Fitness Centers: Differences between Staffed and Unstaffed Services
Shan Sun, Younghwan Pan
Sustainability (2023) Vol. 15, Iss. 19, pp. 14099-14099
Open Access | Times Cited: 6
Effects of Service Quality and Service Convenience on Customer Satisfaction and Loyalty in Self-Service Fitness Centers: Differences Between Staffed and Unstaffed Services
Shan Sun, Younghwan Pan
(2023)
Open Access | Times Cited: 2
Customer Acceptance of Self-Service Technology in Five-Star Hotels in Egypt
Hamada Hassan, Mohamed Nassar, Mohamed K. Khalifa
Deleted Journal (2022) Vol. 1, Iss. 1, pp. 64-76
Open Access | Times Cited: 4
The Role of Ambivalent Identification on Service Recovery: A Study of the Hotel Industry
Joseph Lok-Man Lee, Noel Yee‐Man Siu, Junfeng Zhang, et al.
Cornell Hospitality Quarterly (2024)
Closed Access
Comprehensive framework for understanding consumers’ intentions of artificial intelligence devices in the hospitality industry: a meta-analysis
Yanan Jia, Anshul Garg, Joaquim Dias Soeiro
Current Issues in Tourism (2024), pp. 1-19
Closed Access
Can Platform Leadership Drive Twin Transitions in Greening SMEs? Exploring the Nexus Between AI Infrastructure Flexibility, Information Effects, and Green Sustainable Practices
Khalid Mehmood, Ataullah Kiani, Hina Rehman, et al.
Business Ethics the Environment & Responsibility (2024)
Closed Access
How Do Various Social Media Platforms Influence Chinese Tourists' Destination Selections?
Khalid Mahmood Abbas, Bo Wen
Advances in logistics, operations, and management science book series (2023), pp. 218-244
Closed Access
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