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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Improving customer satisfaction in proactive service design
Annette Wenninger, Daniel Rau, Maximilian Röglinger
Electronic Markets (2022) Vol. 32, Iss. 3, pp. 1399-1418
Open Access | Times Cited: 20

Showing 20 citing articles:

When AI-Based Agents Are Proactive: Implications for Competence and System Satisfaction in Human–AI Collaboration
Christopher Diebel, Marc Goutier, Martin Adam, et al.
Business & Information Systems Engineering (2025)
Open Access
Design principles for process improvement and innovation systems
Linda Moder, Tobias Fehrer, Maximilian Röglinger
Business Process Management Journal (2025)
Closed Access
A study on the design of literacy toy for children with parent-child interactions
Yanfeng Miao, Xiaodong Xie, Hui Wang, et al.
Scientific Reports (2025) Vol. 15, Iss. 1
Open Access
Improving consumer satisfaction through shopping app features: A Kano-based approach
Kathrin Sinemus, Stephan Zielke, Thomas Dobbelstein
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104243-104243
Open Access
Can feedback nudges enhance user satisfaction? Kano analysis for different eco-feedback nudge features in a smart home app
Michelle Berger, Henner Gimpel, Feline Schnaak, et al.
Electronic Markets (2025) Vol. 35, Iss. 1
Open Access
Measuring perceived security in FinTech services: developing a dynamic scale
Hassan AbdulRedha AlHassan, Avraam Papastathopoulos, Haitham Nobanee
European Journal of Information Systems (2025), pp. 1-21
Open Access
From Eco-Friendly to Fashionable: An Investigation into Chinese Consumers' Demand for Paper Handbags in All Dimensions
Haifei Ge, Jaewook Shin
Sustainable Futures (2025), pp. 100629-100629
Open Access
Preventive planning of Product-as-a-Service offers to maintain the availability of required service level
Eryk Szwarc, Grzegorz Bocewicz, Czesław Smutnicki, et al.
Annals of Operations Research (2024)
Closed Access | Times Cited: 3
An approach to identify assistive technology attributes for people with locomotor disability by using a refined Kano model
Yashika Kumar, Ravindra Singh, Chitra Kataria
Journal of Engineering Design (2024) Vol. 35, Iss. 7, pp. 901-920
Closed Access | Times Cited: 2
A hybrid algorithm for adjusting the input parameters of the wirecut EDM machine in order to obtain maximum customer satisfaction
Hamid Haghshenas Gorgani, Ali Jahazi, Alireza Jahantigh Pak, et al.
SN Applied Sciences (2022) Vol. 5, Iss. 1
Open Access | Times Cited: 8
How Artificial Intelligence Challenges Tailorable Technology Design
Pascal Fechner, Fabian König, Jannik Lockl, et al.
Business & Information Systems Engineering (2024) Vol. 66, Iss. 3, pp. 357-376
Open Access | Times Cited: 1
Engaging with (vs. avoiding) personalized advertising on social media
Sandra María Correia Loureiro, Linda D. Hollebeek, Raouf Ahmad Rather, et al.
Journal of Marketing Communications (2023), pp. 1-22
Closed Access | Times Cited: 3
An integrated approach to design and evaluate Chinese-style stools
Min Qu, Z. Ren, Jiang Wu
Journal of Intelligent & Fuzzy Systems (2023) Vol. 45, Iss. 5, pp. 8297-8316
Closed Access | Times Cited: 2
Electronic Markets on platform culture
Rainer Alt
Electronic Markets (2022) Vol. 32, Iss. 3, pp. 1019-1031
Open Access | Times Cited: 3
Proactive Resource Maintenance in Product-as-a-Service Business Models: A Constraints Programming Based Approach for MFP Offerings Prototyping
Eryk Szwarc, Paulina Golińska-Dawson, Grzegorz Bocewicz, et al.
Lecture notes in mechanical engineering (2024), pp. 276-289
Closed Access
Examining The Need for Participation-Oriented Designs of Crowdsourcing Platforms: A Comparison of Contributors and Potential Contributors
Xuefeng Zhang, Yong Hong, Jiafu Su, et al.
IEEE Transactions on Engineering Management (2024) Vol. 71, pp. 11479-11493
Closed Access
Comprehensive study of Design attributes for sustainable packaging design: Analytical techniques and expert validation
Taruna Singh, Ranganath M. Singari, S. P. Singh
Research Square (Research Square) (2024)
Closed Access
Technologies and Business Practices of Mobile Network Service Providers in Ghana
Emmanuel Ahatsi, Mathias Agbeko, George W. Hanson
International Journal of Computer Applications (2023) Vol. 185, Iss. 18, pp. 1-7
Open Access
ADPal: Automatic Detection of Troubled Users in Online Service Systems via Page Access Logs
Haiyang Shen, Yun Ma, Yue Li, et al.
(2023), pp. 638-646
Closed Access
Beyond the Manuscript: Unraveling Author-Publisher Dynamics
Ana-Maria Osadci-Baciu, Alexandra Zbuchea
Culture Society Economy Politics (2023) Vol. 3, Iss. 2, pp. 62-80
Open Access
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